Initial Business Response /* (1000, 11, 2015/10/29) */
***Document Attached***
*** came into our office on 5/28/to view a model of our Bedroom Bathroom unitThe model is located on the ground floor, and Norma decided she wanted to reserve an apartment and have us furnish it for
her - hence the requirement for a $reservation feeFollowing standard procedure, the leasing agent informed *** of the availability date (7/10/15), application process and fee, details of the unit (2nd story unit with a fireplace), shown the location of the unit on a map, and informed that the $reservation fee is non-refundable and used to take the unit off the market, and start the preparation process in furnishing the unitThe reservation form was then drafted and showed the apartment number (F-- located on the 2nd story) and *** read it over, signed it, and was given a copy*** failed to mention any medical issues preventing her from occupying a 2nd story unit, nor did she specify that she wanted a ground level unit
During the following months, *** was in constant contact with the leasing agent and provided proof of income, was informed of her acceptance, security deposit amount (based on credit), and her total due for move-inAgain, no mention of any medical issues or confirmation of apartment level was ever made by *** at any point during this month increment
On the day of mo(7/10/15), *** was already at the office when the leasing agent came to open at amThe first thing that *** said was that she was no longer moving in since the unit was on the 2nd story, and claimed that for the last few months she thought the unit was ground levelThe leasing agent re-iterated conversations during which the apartment location was clearly stated multiple times since the initial reservation as well as throughout proceeding transactions and conversations
*** became very hostile and aggressive, and demanded that her reservation fee be returned to her as she refused to occupy a 2nd story apartmentThe leasing agent reminded her that the fee is non-refundable as the unit was held off market and prepared for her since May*** continued to argue with the agent and demanded the deposit claiming she did not have a copy of her Reservation FormThe leasing agent brought out our original copy of the Reservation Form in order to show *** the details in which the terms of the deposit are clearly stipulated*** continued to act aggressively and snatched the Form from the leasing agents handsThe leasing agent informed her that she was given a copy, and we need our original copy back but a new copy can be made and provided to ***After a copy was made and provided to ***, *** continued to demand the $fee, continued yelling at the agent and acting hysterical, and threatened the agent with legal action and personal repercussions
A member of our maintenance staff entered the office at this point while *** berated the agent for her personal information, which she refused to provide, and continued to make threats and behave in a violent mannerFeeling threatened, the leasing agent and maintenance worker asked *** to leave the premises as her behavior was escalating to such a high level of hysteria that safety was an issue
*** finally departed after some persuasion that the authorities would be called if she kept refusing to leave and continued to act in such a wayFollowing this altercation, *** never made another attempt to contact us until we received a complaint from Revdex.com
Initial Business Response /* (1000, 11, 2015/10/29) */
***Document Attached***
*** came into our office on 5/28/to view a model of our Bedroom Bathroom unitThe model is located on the ground floor, and Norma decided she wanted to reserve an apartment and have us furnish it for
her - hence the requirement for a $reservation feeFollowing standard procedure, the leasing agent informed *** of the availability date (7/10/15), application process and fee, details of the unit (2nd story unit with a fireplace), shown the location of the unit on a map, and informed that the $reservation fee is non-refundable and used to take the unit off the market, and start the preparation process in furnishing the unitThe reservation form was then drafted and showed the apartment number (F-- located on the 2nd story) and *** read it over, signed it, and was given a copy*** failed to mention any medical issues preventing her from occupying a 2nd story unit, nor did she specify that she wanted a ground level unit
During the following months, *** was in constant contact with the leasing agent and provided proof of income, was informed of her acceptance, security deposit amount (based on credit), and her total due for move-inAgain, no mention of any medical issues or confirmation of apartment level was ever made by *** at any point during this month increment
On the day of mo(7/10/15), *** was already at the office when the leasing agent came to open at amThe first thing that *** said was that she was no longer moving in since the unit was on the 2nd story, and claimed that for the last few months she thought the unit was ground levelThe leasing agent re-iterated conversations during which the apartment location was clearly stated multiple times since the initial reservation as well as throughout proceeding transactions and conversations
*** became very hostile and aggressive, and demanded that her reservation fee be returned to her as she refused to occupy a 2nd story apartmentThe leasing agent reminded her that the fee is non-refundable as the unit was held off market and prepared for her since May*** continued to argue with the agent and demanded the deposit claiming she did not have a copy of her Reservation FormThe leasing agent brought out our original copy of the Reservation Form in order to show *** the details in which the terms of the deposit are clearly stipulated*** continued to act aggressively and snatched the Form from the leasing agents handsThe leasing agent informed her that she was given a copy, and we need our original copy back but a new copy can be made and provided to ***After a copy was made and provided to ***, *** continued to demand the $fee, continued yelling at the agent and acting hysterical, and threatened the agent with legal action and personal repercussions
A member of our maintenance staff entered the office at this point while *** berated the agent for her personal information, which she refused to provide, and continued to make threats and behave in a violent mannerFeeling threatened, the leasing agent and maintenance worker asked *** to leave the premises as her behavior was escalating to such a high level of hysteria that safety was an issue
*** finally departed after some persuasion that the authorities would be called if she kept refusing to leave and continued to act in such a wayFollowing this altercation, *** never made another attempt to contact us until we received a complaint from Revdex.com