Being a small family run business we were very distressed to hear that a family was unhappy with our serviceI had already been notified of this incident by my employees prior to receiving the letter from you, The Better Business BureauAs follows is our side of the events of the day: Our employees were happy to assist the group of ten childrenWhile we were working with them, to costume and place this high energy group, the lady in charge of the family mentioned that there was also a small baby which would make it a group of eleven and asked if that would be okayWe of course were happy to include the baby and said that it would be fineThere was no discussion of price at this pointNo one asked if it would be the same cost and none of our employees said that it would not change their price bracketOur price structure takes into account each individual and the escalation of needs that a larger group bringsWe have had tens of thousands of customers who have easily understood our very clearly marked pricesWhen one of our employees went to ring up the order the lady seemed confused that the inclusion of the baby changed their price bracketThe studio can be a fast paced environment and the employee that had begun their order had to step away and called another employee to ring them upOther than a little delay while they decided on a new order in their price bracket there did not seem to be a problemThe photographs were edited and printed with the same care that we give all of our workWhen they returned for their photographs a different adult, a gentleman, came in to physically pick them upHe was shown his photos and commented on how special they wereHe then looked up from his photos and accused us of a 'bait and switch'We had charged them a different amount than when they first came in the door with their group of tenHe claimed that they were "over a barrel" and had to pay the additional amount of the changed price bracket, which was not what they were toldOne of our employees stated that there must have been a misunderstanding, a mistake in communicationAt this point he was becoming loud and agitated and was backing out the front door commenting that he would let everyone know that we were doing “this”Our employees apologized but he just yelled that thirty dollars was not a mistake and walked awayHe was very confrontational in the manner that he presented his complaint leaving one of our employees in tears, feeling as if she had been assaultedHe never asked for a refund, for a supervisor or made an effort to contact the business owner to resolve this issueWe will happily refund his thirty dollars since he feels as if he has been robbedWe would have refunded his thirty dollars that day if he had been less aggressive and given us a chance to process his complaintHonestly, we feel as if this gentleman was trying to rob us, using the chaos of ten children to circumvent our clearly marked price structureYet we are still willing to accommodate him, as our customers are our first priorityWe want our customers to come into the studio and have a fun experienceWe want them to go home with a fond memory of their time with us and feeling as if they received an excellent value for their moneyWe work hard to make our customers happyThis gentleman accuses us in his letter to you, The Revdex.com, of illegal practices and of cheating our customersOur business has never and will never break the law in any wayThis studio is our livelihood, we would never risk damaging it in this mannerOur customers are our main priority, some we see year after yearWe watch their children grow up and help them create wonderful family memoriesIf our customers were not happy we would rapidly go out of businessWe hope that we can resolve this issue and continue to make the many thousands of customers that come to our town happy
Being a small family run business we were very distressed to hear that a family was unhappy with our serviceI had already been notified of this incident by my employees prior to receiving the letter from you, The RevDex.comAs follows is our side of the events of the day: Our employees were happy to assist the group of ten childrenWhile we were working with them, to costume and place this high energy group, the lady in charge of the family mentioned that there was also a small baby which would make it a group of eleven and asked if that would be okayWe of course were happy to include the baby and said that it would be fineThere was no discussion of price at this pointNo one asked if it would be the same cost and none of our employees said that it would not change their price bracketOur price structure takes into account each individual and the escalation of needs that a larger group bringsWe have had tens of thousands of customers who have easily understood our very clearly marked pricesWhen one of our employees went to ring up the order the lady seemed confused that the inclusion of the baby changed their price bracketThe studio can be a fast paced environment and the employee that had begun their order had to step away and called another employee to ring them upOther than a little delay while they decided on a new order in their price bracket there did not seem to be a problemThe photographs were edited and printed with the same care that we give all of our workWhen they returned for their photographs a different adult, a gentleman, came in to physically pick them upHe was shown his photos and commented on how special they wereHe then looked up from his photos and accused us of a 'bait and switch'We had charged them a different amount than when they first came in the door with their group of tenHe claimed that they were "over a barrel" and had to pay the additional amount of the changed price bracket, which was not what they were toldOne of our employees stated that there must have been a misunderstanding, a mistake in communicationAt this point he was becoming loud and agitated and was backing out the front door commenting that he would let everyone know that we were doing “this”Our employees apologized but he just yelled that thirty dollars was not a mistake and walked awayHe was very confrontational in the manner that he presented his complaint leaving one of our employees in tears, feeling as if she had been assaultedHe never asked for a refund, for a supervisor or made an effort to contact the business owner to resolve this issueWe will happily refund his thirty dollars since he feels as if he has been robbedWe would have refunded his thirty dollars that day if he had been less aggressive and given us a chance to process his complaintHonestly, we feel as if this gentleman was trying to rob us, using the chaos of ten children to circumvent our clearly marked price structureYet we are still willing to accommodate him, as our customers are our first priorityWe want our customers to come into the studio and have a fun experienceWe want them to go home with a fond memory of their time with us and feeling as if they received an excellent value for their moneyWe work hard to make our customers happyThis gentleman accuses us in his letter to you, The Revdex.com, of illegal practices and of cheating our customersOur business has never and will never break the law in any wayThis studio is our livelihood, we would never risk damaging it in this mannerOur customers are our main priority, some we see year after yearWe watch their children grow up and help them create wonderful family memoriesIf our customers were not happy we would rapidly go out of businessWe hope that we can resolve this issue and continue to make the many thousands of customers that come to our town happy
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
They can mail a check to my address on file
Being a small family run business we were very distressed to hear that a family was unhappy with our serviceI had already been notified of this incident by my employees prior to receiving the letter from you, The Better Business BureauAs follows is our side of the events of the day: Our employees were happy to assist the group of ten childrenWhile we were working with them, to costume and place this high energy group, the lady in charge of the family mentioned that there was also a small baby which would make it a group of eleven and asked if that would be okayWe of course were happy to include the baby and said that it would be fineThere was no discussion of price at this pointNo one asked if it would be the same cost and none of our employees said that it would not change their price bracketOur price structure takes into account each individual and the escalation of needs that a larger group bringsWe have had tens of thousands of customers who have easily understood our very clearly marked pricesWhen one of our employees went to ring up the order the lady seemed confused that the inclusion of the baby changed their price bracketThe studio can be a fast paced environment and the employee that had begun their order had to step away and called another employee to ring them upOther than a little delay while they decided on a new order in their price bracket there did not seem to be a problemThe photographs were edited and printed with the same care that we give all of our workWhen they returned for their photographs a different adult, a gentleman, came in to physically pick them upHe was shown his photos and commented on how special they wereHe then looked up from his photos and accused us of a 'bait and switch'We had charged them a different amount than when they first came in the door with their group of tenHe claimed that they were "over a barrel" and had to pay the additional amount of the changed price bracket, which was not what they were toldOne of our employees stated that there must have been a misunderstanding, a mistake in communicationAt this point he was becoming loud and agitated and was backing out the front door commenting that he would let everyone know that we were doing “this”Our employees apologized but he just yelled that thirty dollars was not a mistake and walked awayHe was very confrontational in the manner that he presented his complaint leaving one of our employees in tears, feeling as if she had been assaultedHe never asked for a refund, for a supervisor or made an effort to contact the business owner to resolve this issueWe will happily refund his thirty dollars since he feels as if he has been robbedWe would have refunded his thirty dollars that day if he had been less aggressive and given us a chance to process his complaintHonestly, we feel as if this gentleman was trying to rob us, using the chaos of ten children to circumvent our clearly marked price structureYet we are still willing to accommodate him, as our customers are our first priorityWe want our customers to come into the studio and have a fun experienceWe want them to go home with a fond memory of their time with us and feeling as if they received an excellent value for their moneyWe work hard to make our customers happyThis gentleman accuses us in his letter to you, The Revdex.com, of illegal practices and of cheating our customersOur business has never and will never break the law in any wayThis studio is our livelihood, we would never risk damaging it in this mannerOur customers are our main priority, some we see year after yearWe watch their children grow up and help them create wonderful family memoriesIf our customers were not happy we would rapidly go out of businessWe hope that we can resolve this issue and continue to make the many thousands of customers that come to our town happy
Being a small family run business we were very distressed to hear that a family was unhappy with our serviceI had already been notified of this incident by my employees prior to receiving the letter from you, The RevDex.comAs follows is our side of the events of the day: Our employees were happy to assist the group of ten childrenWhile we were working with them, to costume and place this high energy group, the lady in charge of the family mentioned that there was also a small baby which would make it a group of eleven and asked if that would be okayWe of course were happy to include the baby and said that it would be fineThere was no discussion of price at this pointNo one asked if it would be the same cost and none of our employees said that it would not change their price bracketOur price structure takes into account each individual and the escalation of needs that a larger group bringsWe have had tens of thousands of customers who have easily understood our very clearly marked pricesWhen one of our employees went to ring up the order the lady seemed confused that the inclusion of the baby changed their price bracketThe studio can be a fast paced environment and the employee that had begun their order had to step away and called another employee to ring them upOther than a little delay while they decided on a new order in their price bracket there did not seem to be a problemThe photographs were edited and printed with the same care that we give all of our workWhen they returned for their photographs a different adult, a gentleman, came in to physically pick them upHe was shown his photos and commented on how special they wereHe then looked up from his photos and accused us of a 'bait and switch'We had charged them a different amount than when they first came in the door with their group of tenHe claimed that they were "over a barrel" and had to pay the additional amount of the changed price bracket, which was not what they were toldOne of our employees stated that there must have been a misunderstanding, a mistake in communicationAt this point he was becoming loud and agitated and was backing out the front door commenting that he would let everyone know that we were doing “this”Our employees apologized but he just yelled that thirty dollars was not a mistake and walked awayHe was very confrontational in the manner that he presented his complaint leaving one of our employees in tears, feeling as if she had been assaultedHe never asked for a refund, for a supervisor or made an effort to contact the business owner to resolve this issueWe will happily refund his thirty dollars since he feels as if he has been robbedWe would have refunded his thirty dollars that day if he had been less aggressive and given us a chance to process his complaintHonestly, we feel as if this gentleman was trying to rob us, using the chaos of ten children to circumvent our clearly marked price structureYet we are still willing to accommodate him, as our customers are our first priorityWe want our customers to come into the studio and have a fun experienceWe want them to go home with a fond memory of their time with us and feeling as if they received an excellent value for their moneyWe work hard to make our customers happyThis gentleman accuses us in his letter to you, The Revdex.com, of illegal practices and of cheating our customersOur business has never and will never break the law in any wayThis studio is our livelihood, we would never risk damaging it in this mannerOur customers are our main priority, some we see year after yearWe watch their children grow up and help them create wonderful family memoriesIf our customers were not happy we would rapidly go out of businessWe hope that we can resolve this issue and continue to make the many thousands of customers that come to our town happy
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
They can mail a check to my address on file