Kamper City

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ I have talked to Mrs [redacted] yesterday and made arrangements to go to her campground and fix her air conditioner Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Kamper city has responded promptly and took care of all my concerns

Initial Business Response / [redacted] (1000, 5, 2016/06/01) */ The statement that they said is above is completely without meritWe sold MrM [redacted] a used pop up in and was sold in a sold as is status and have MrM [redacted] signature in three different places stating that he was aware it was sold as is Last year he brought the unit back to kamper city to have the lift motor examined and we informed him that Coleman went out of business and we couldn't get parts for him and then he asked us if there was any thing we could do for him and we created a lift system that allowed the pop up to function properlywe also did as a gesture of good will fixed a problem with the roof at no cost to himAFTER we did this service to Mr, M***, Kamper city received a series of negative reviews in any format that they could review onWe kinda felt abused and unappreciated for the service we render to him at a very very reasonable priceWe thought we were done with this customer, however this year his unit had a lift issues and he talked to one of our techs and that tech told him to bring it in so we can take a look at itOnce I saw that his unit was on my property, I called MrM [redacted] and told him I didn't want to do anything for him after what we experienced last year and his blasting my name in a negative way, his comments were it wasn't him but his significant other, Never less I told him I wanted it off my property and his immediate response was if I don,t keep it inside so it doesn't get wet he was going to sue me, With that I told him to pick it upHe then had his girl call in and I told her since she wasn't on the contract she I decline to talk to herMr M [redacted] called me back and apologized for his temper tantrum and treats and asked me if I could take a look at itI agreed to look at the cause of this malfunction and offered him to come in prior to us performing any repairs so that we can get his approval before we started any workHe also had his insurance adjuster come in an spun a different story to them that he went over a pot hole and made the motor break, the insurance adjuster stated that that was a accounting what caused this malfunction and we agreed We assume MrM [redacted] not knowing jammed his pop up by continuing to crank it up and we then told him we would have another person come in and look at the pop up and he said to inform him what he found outThe other tech stated that the internal pulley are bound up and had nothing to do with our remedy of last year and it would be extremely costly to doWe told MrM [redacted] at his finding and told him that we could put another motor and different worm gear together but would cost him around $and he said nothen the next day he called his insurance agent and then changed his story that the wind was very strong and caused the internal pulleys were jammed and wanted the pop up totaledAfter we heard that He made this statement to his insurance agent we asked him to remove the pop up from my property because I did not want any thing to do with his lies and wanted Kamper city to be excused from this actions We stand behind what we sell ans try to help our customers whenever we can, It is not our fault that Coleman went out of business nor is it our fault we can not acquire the lift mechanism after market, MrM [redacted] as a consumer should of research the product he was buying prior to the purchase and should understand Kamper City didn't make that product unfortunately the needed repairs will fall on himOnce again the unit was sold and MrM [redacted] was aware of it by his signatures

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methere are two warranties they need to submit to, the winnebago manufacture, and the extended warranty I have purchased,

Initial Business Response /* (1000, 7, 2015/05/13) */
In Response to the complaint *** by *** ***,
Mr*** purchased over the phone our MXT In January and put down $to secure the purchase and would finalized the transaction at a later dateMr***
was leery about leaving a deposit on a unit without seeing the condition even on a new unitHe was assured if there were any issues with the condition of the unit, that they would be addressedIf any issues were present and not to his liking, he would have a refund on depositWe have done this type of purchase over phones in the past and is typical of our business practice's Mr*** sent us diagram and print out of specific requirements that he wanted us to add to his unit that he was buying (i.ebike tie downs and specific location of these tie down with diagrams.) He scheduled and then would reschedule appointments to come from *** and finalize the purchase over a dozen timesThis was over a time line of monthsAt his request we installed a power tongue jack on the unitOur dealership was more than understanding and willing to work with Mr*** with his personal life and not making available for sale the unit he had place a deposit onPreventing said unit from selling to other parties for over monthsMr *** scheduled times for us to get the unit ready for him and we spent several man hours getting the unit ready for him bringing the unit inside washing the unit each time and spent hours getting ready for him to show
We are willing to refund Mr*** $of his depositKamper City had to pay out for a Electric Jack he ask us to put on just days before he decided to cancel , in preparation labor and several thousand dollars in floorplan interest and curtailments which we paid while he had our unit tied up for several months, We sympathize with his personal life but he agreed to the purchase with the attached emails and his last one about the refundable deposit it would have been refunded if as he stated if there was major damage to that unit (water ) which this unit is in like new conditions so we agreed to that but there is not a single bit of damage on that unit that would cause him not to proceed with the purchase
I will send attachments of our communications with the gentleman tomorrow in a seperate response
Initial Consumer Rebuttal /* (3000, 9, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr ***,
I am amazed at your statementPlease note the following facts, that can be backed by written proofFirst deposit I sent was on 1/21/for $A contract was sent without any terms on on deposit, nor did I sign any contract to purchase the MXT camperIt was a hold to come look at it onlyUnder *** law, it is my understanding, terms on deposit conditions have to be sent to the customerI did not receive any to this dateMore on this laterOn 1/23/15, just two days later we had a family health emergency and I notified your salespersonHe was very understanding1/25/15, I contacted your sales person and told him we are on hold until we find out more on health issuesOn 1/28/we hoped to come out but I mentioned it was tentative as hospitalization was neededYour sales person said "That's fine, take care"On 2/5/I told him things are day to dayOn 5/18/I notified your sales person of another hospitalizationOn 3/9/Your sales person contacted me as he said you wanted the unit off your books and were upsetI was asked to make a $deposit againI did soI still mentioned we could not make it up yetOn 4/4/I contacted your sales person on coming up barring health issues on 4/25/On 4/29/I notified your sales person at Kamper City that the health issues are back and we cannot keep doing this
So you see the dozen times I planned to come out as mentioned by Mr*** *** and him getting the camper ready is not understood here
Facts: No contract was signed to purchase the unit by meYes we had best intentions to buy itYes we gave you constant updates on our family health issuesNever did you ask to terminate the hold on usIt is my opinion under *** law you are holding my $deposit illegally as you gave me no terms on deposit retention or returnIf you do return our $deposit as you mentioned you will, then it is $you are holding is still illegalI have not received the $deposit yet, not do I expect to as you told me very clearly on 4/29/on the phone you were not going to refund any of my deposit
Below is a section of *** law pertaining to depositsNumber (5) shows you never disclosed terms on the deposit which is illegalPlease return my $depositBelow is the *** law as I see it
109:4-3-Deposits
It shall be a deceptive act or practice in connection with a consumer transaction for a supplier to accept a deposit unless the following conditions are met:
(A) The deposit obligates the supplier to refrain for a specified period of time from offering for sale to any other person the goods in relation to which the deposit has been made by the consumer if such goods are unique; provided that a supplier may continue to sell or offer to sell goods on which a deposit has been made if he has available sufficient goods to satisfy all consumers who have made deposits;
(B) At the time of the initial deposit the supplier must provide to the consumer a dated written receipt stating clearly and conspicuously the following information:
(1) Description of the goods and/or services to which the deposit applies, (including model, model year, when appropriate, make, and color);
(2) The cash selling price and the amount of the deposit"Cash selling price", for purpose of this rule, as it relates to motor vehicle transactions, includes all discounts, rebates and incentives;
(3) Allowance on the goods to be traded in or other discount, if any;
(4) Time during which any option given is binding;
(5) Whether the deposit is refundable and under what conditions, provided that no limitation on refunds in a layaway arrangement may be made except as provided by sections to of the Revised Code; and
(6) Any additional costs such as storage, assembly or delivery charges
(C) A written receipt stating the date and amount paid shall be provided to the consumer for each and every subsequent deposit made, which receipt shall also state the remaining amount dueA deposit made where the terms set forth in division (B) of this rule are altered or modified by agreement of the supplier and consumer shall not be considered as a subsequent deposit, but rather as an initial deposit
(D) For the purposes of this rule "deposit" means any amount of money tendered or obligation to pay money incurred by a consumer for a refundable or non-refundable option, or as partial payment for goods or services
(E) The provisions of paragraph (B) of this rule shall not apply to deposits accepted in connection with a written contract for a layaway arrangement governed by section of the Revised Code
Final Business Response /* (4000, 14, 2015/05/20) */
I talked to *** and agreed to refund him of his deposit and not the because he instructed us to install electric hitch to his unit I have already paid his credit card company the sum of our relationship between us is now done

we have talk to the customer and stated that they should bring the unit in for us to ascertain the warranty issues and will submit claims on their behalf and wait for the manufacturers response on whether they will cover their issues under warranty or not

the manufacturer and the customer have agreed to take the unit on trade for another Catalina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. there are two warranties they need to submit to, the winnebago manufacture, and the extended warranty I have purchased,

Initial Business Response /* (1000, 5, 2015/05/15) */
I have talked to Mrs. [redacted] yesterday and made arrangements to go to her campground and fix her air conditioner
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Kamper city has responded promptly and took care of all my concerns.

Initial Business Response /* (1000, 5, 2016/02/25) */
Revdex.com case # [redacted]
Mrs. Lisa T[redacted]
In response to Mrs. T[redacted] allegations against Kamper City, we would like to answer her concerns.
Mrs. T[redacted] did purchase a 2014 Gulfstream 399 DSL Conquest from on 7/16/2015 and took possession on...

it July23rd 2015. It is our standard procedure to do a throughout walk thru with a technician trained in RV maintenance and repairs on the product our customers are purchasing prior to accepting final payment upstairs in our Finance Office so they are comfortable that they are purchasing a unit in good condition without flaw or defeat. We have the customer fill out a Pre Delivery inspection form highlighting that the unit they are purchasing meets their expectations and they sign off on that show thru. I have enclosed a copy of that actual documentation with Mr. T[redacted] signature.
It is true that Mrs. T[redacted] did call us after the sale for some warranty repairs and we noted in and submitted them to Gulfstream a day or two following her calls to us, she states that we didn't call her back and we cant prove that we did or didn't, we can prove however that we submitted her claim to Gulfstream. One of her concerns was a screen door missing and a warped door that we place a replacement with gulfstream.
I received a call from Mrs. T[redacted] on or about 12/14/2015 complaining that when she arrived back at her trailer after closing it down in October that there was a leak in the roof and water all over the place. I did tell Mrs. T[redacted] that she needs to contact her insurance company so that they can ascertain the cause of the damage and file an insurance claim, and that water is not a warrantable event from the manufacture and although the tone of the conversation was tense, I informed her to check and see if her trailer was leveled and if debris was on the roof causing the slide (Bulb Seal) to be more precise was free of any obstruction. Mrs. T[redacted] said that I should come out and fix the damage and I informed her that I would need some pictures so that I can talk intelligently about her situation. She was saying that I needed to take ownership of the damage and I told her I would not or could not speak about her situation until I see a least some evidence of the damage. Our conversation ended and the very next day Mrs. T[redacted] posted on Google that I wasn't standing behind my product and Buyer Beware, She is entitled to her opinion.
Between that time on 12/14/2015 I haven't spoken to her until I received a call from Mrs. T[redacted] in Mid February stating that she took the camper to another RV Dealership Mentor RV which is extremely close to where her camper was located stating that the manufacturer isn't going to cover the repairs. That Mentor RV was getting the slide mechanism covered but not the damage. It was going to cost her $4800.00 to repair her trailer and what was I going to do about it since the blame is on my dealership, I told Mrs. T[redacted] that once again I haven't received any documentation about her damage and was being told that the damage most likely occurred because of lot rot. I told her once again that if there was damage or lot rot, it would of manifest itself after her possession immediately not after she closed it down for the season in October and if it wasn't for the fact she went back to her trailer in December she wouldn't have been aware of the damage. So I told Mrs. T[redacted] and Mentor RV and Gulfstream that the cause of her damage in my opinion is most likely due to improper maintenance on her behalf and her due diligence of making sure she did the proper closing of their rig for the winter season.
If it wasn't for the help of Mentor RV sending me pictures and communication with Mrs. T[redacted], I would still be in the dark about her issues. After I talked to Eileen from Mentor and looking at the pictures that Mrs. T[redacted] herself presented to Mentor RV but not to me, I can say with almost certainly that indeed the damage was self inflected. I have enclosed the pictures in color for your review to show that Mrs. T[redacted] or a representative of hers put the slide away in a state of disrepair. It is obvious that she didn't inspect her roof prior to closing for the season because of all the debris embedded into her slide out roof. It is her responsibility to make sure all her seals and seal wipes are free from obstruction and in a state of cleanliness not allowing foreign material to compromise the vacuum of the seals. If there is the slightest void in that seal, water will penetration and cause damage.
The unit needs to be leveled to make sure that water run off is allowed. I asked Mrs. T[redacted] to make sure that her trailer was leveled and she stated that she put a level down to show it level. Mrs. T[redacted] needed to show levelness by putting a level on the four corners of the trailer east to west north to south and making sure that during the camping season that the weight of the trailer didn't shift, this wasn't done, to further my assumption that the trailer wasn't level is her on statement to Mentor RV that one of her tires is flat. How can a trailer be leveled if one of its tires are flat again changing the pitch of water run off. I have enclosed her own communication with Mentor RV stating she had a flat tire.
After I showed the pictures to Gulfstream and after us both reviewed them, it is clear that it isn't a warranty issue at all. It is a maintenance issue. I spoke to Diane Williams and asked her if she could help our mutual customer Mrs. T[redacted], by providing me material at no charge and I would do the repairs for $1,200.00 to Mrs. T[redacted] not the $4800.00 Mentor was seeking, trying to help our customer thru this as a jester of good will. Remember Mrs. T[redacted] spoke badly on my company on Google for all to see but I rose above the personal attacks and offered a olive branch so that she could be made whole without blaming, Kamper City, Gulfstream Or Mrs. T[redacted] herself, we were just trying to help. I informed Mrs. T[redacted] of what I orchestrated with Gulfstream On Monday 2/22/2016 and she said she would consult her husband and perhaps an attorney. I then received this Revdex.com complaint.
I have enclosed documentation that clearly shows that Kamper City presented The T[redacted]'s a coach in good operations and throughout their camping season, outside of small request for repairs, which not one show any concerned about water but about a screen door and a misaligned or warped cabinet front, they enjoyed their camper thru the summer and fall and all the rain and weather without incident. Once again making me believe that their unit was put away improperly by their hands only. From 7/28/2015 till they put it away some time in October there is no proof of water damage.
In closing, I do feel for the T[redacted]'s situation, it is not uncommon for situations like this to arise, I still wish Mrs. T[redacted] would contact their insurance company as I indicated they should do from our initial communication, and Mentor RV as well stated that they should as well but they have elected not to, they also moved the unit from site without proper documentation that I am aware of, showing the topography that could of aided them remedy from their insurance company.
I have contacted both Gulfstream and Mentor RV about my offer to help without assigning blame and that offer still stands; however I believe Mrs. T[redacted] will not accept this jester of compassion and end result is that her trailer needs repaired. The longer she hesitates to get her travel trailer repaired the damage will undoubtedly get worse and repairs escalate.
Sincerely
Michael D[redacted]
Owner Kamper City
I can be reached to answer any of your questions or clarification of my answers
Initial Consumer Rebuttal /* (3000, 9, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Kamper City, I would like to address some the information suggested and submitted. The copy of the Pre-delivery and Acceptance document is proof of absolutely nothing. The document could be altered at any time:
- It is not a carbon document in which both parties receives a copy. I do not have a copy.
- The submission that Mr. D[redacted] has provided clearly shows 2 different colors of ink.
- The box next to the "Slide Out Room" is not marked at all and the camper has a serious problem with the slide.
- The screen door was missing which was acknowledged by Kamper City, yet it is marked on this form.
Mr. D[redacted] admits that I called Kamper City regarding the missing screen door and a warped door. I actually called multiple times and emailed with no responses. Mr. D[redacted] says that Kamper City then submitted this information to Gulfstream. At no time in my correspondence with Kamper City or Gulfstream was this claim ever brought up until Mr. D[redacted]'s response to the Revdex.com complaint. Furthermore, I have still never received the replacement for the warped door. I don't think I would have received a screen door either if I hadn't went to Kamper City personally and waited until a technician removed a door from another unit to give to me.
I called Mr. D[redacted] in December regarding the damage I discovered in my camper. I agree that the conversation was tense, mostly because Mr. D[redacted] was very rude. He quickly disregarded me; he told me there was nothing he could do. He did tell me to call my insurance company. I explained that it would not be an insurance claim because it was not a problem created by a fallen tree or some weather occurrence. I continued by saying that I believed something was defective with the camper. He told me if there was something wrong with the camper it was probably my own doing and again told me there was nothing he could do. I asked how he could make such an affirmative statement when he never even looked at the camper or even viewed any pictures. He said that if I wanted to send him pictures that I could but it wouldn't make a difference. I did not send him pictures because I believed him when he said there was nothing he would do for me. I felt I had no other choice but to contact the manufacturer.
Mr. D[redacted] strongly encouraged me and my husband to place a review on any social media forum when we purchased the camper. I did place a review on Google and on Facebook regarding the treatment I received from Mr. D[redacted]. Mr. D[redacted]'s response was to "unfriend" me from Facebook. But at no time did he try to contact me to rectify this situation. His silence further proved to me that he had no intention of ever assisting me. In fact, I believe the only reason he is giving any acknowledgement to me at all is because I have pushed the issue by contacting the manufacturer, the Revdex.com and social media forums.
Mr. D[redacted] suggests that my camper was not maintained by me and my husband and in the 2 1/2 months of actually usage and we somehow managed to cause all of the problems. His accusations include:
- Camper not level
* That statement couldn't be further from the truth. My husband is a brick mason. His entire job is based on the concept of items being level. I can provide witnesses to support the fact, that he leveled that camper every way possible. Including the owner of the campground.
* This camper was not leveled while on Kamper City property for the year prior to my purchase.
* Also, the camper was leveled in spite of the flat tire. We figured we weren't going to be moving the camper (it's located on a permanent camp site) so the tire wasn't an issue.
- An obstruction in the slide
* We work together in groups to assist one another at the campground when closing preparations are made. One person stands on a ladder while another closes the slide. That way no obstruction will get caught. The people assisting that day can support this fact. Also, I have a cancelled check from the campground proving that a paid for a winterizing service. I did this to double insure that everything was done correctly.
The pictures submitted absolutely show damage to the camper. These damages are not what are being disputed. It is a matter of who is responsible. Mr. D[redacted] did finally contact me on February 22 in response to my insistence that he should take responsibility for the damages. His offer was for me to arrange and pay all transportation costs to and from Kamper City (original delivery charges from Kamper City to my campground were $325 one way); he estimated the repairs anywhere from $1200 - $1400. He generously offered to pay for some of the materials out of his own pocket. Gulfstream later told me that they were paying for all materials. So, Mr. D[redacted]'s "gesture of compassion", as he calls it, would cost me roughly $2050 and contained yet another false statement.
Mr. D[redacted]'s response to my Revdex.com complaint is that the problems with this camper are a direct result of improper maintenance. I don't disagree with that and neither does the manufacturer. Lot maintenance was not properly done while this camper sat on Kamper City's property. I have attached an e-mail from Gulfstream that clearly states that Kamper City did not maintain the unit while it was in their possession; that damage was happening prior to my purchase; and that Kamper City was aware of the problems but did not disclose the information to avoid the repair expenses.
I did contact my insurance company regarding the damages. They said I have very good coverage but damage due to lack of maintenance or warranty issues would not be covered. The suggestion from Mr. D[redacted] to make an insurance claim (especially when he was possibly aware of the issues with the camper prior to my purchase as stated in Gulfstream's email) shows that there are some serious integrity issues.
I purchased a new camper with a one year warranty. That was a very large investment for me and my husband. I contacted the dealer when issues started to arise. Since then I have been ignored, disregarded, and accused of not maintaining and essentially destroying that investment in less than that one year warranty timeframe (2 1/2 months of use and only 5 months of ownership). This has been a horrible experience and I certainly wouldn't want anyone else to go through it.
Sincerely,
Lisa T[redacted]
Final Business Response /* (4000, 11, 2016/03/18) */
3/18/2016
After reviewing The T[redacted]'s response to this claim, I contacted the manufacture Gulfstream warranty manager on Monday 3/14/2016 and Mentor RV on 3/16/2016 and told them about the remedy I was able to orchestrate with Gulfstream's managerial help. I also tried as well as several attempts to contact the T[redacted] on 3/14/2016 and 3/16/2016 , via email, phone calls to both phone numbers supplied to me as well as calling Mrs. T[redacted] employment, in which I haven't received a call back to tell them how we can make this difficult situation resolved. This is what I was able to do with the help of the warranty department at Gulfstream, Gulfstream has agreed providing that the repairs are done solely at Kamper City ,will assist us financially in the complete repair of the T[redacted]'s slide out issues without the T[redacted]'s incurring any cost, So that the repairs are done at true cost and no dealer mark ups. We here at Kamper city will document via photography evidence of the repairs in all the stages so that our customers are assured we are doing these repairs to the highest level of professionalism. This is customary when we do any insurance work, customer pay work, or warranty work so we can stand behind our work and craftsmanship.
Kamper City and Gulfstream are offering our mutual customer the T[redacted]'s a remedy of this situation without assigning fault of how this damaged occurred, we are just trying to help our customer.
This is the best remedy we can offer the T[redacted]'s it is up to them to accept this remedy.
We here at Kamper City have a small window of availability to fix this damage before the season starts, and we will need to order the parts so we can minimize the down time the T[redacted]'s have during this repair.
Sincerely
Michael D[redacted]
Owner Kamper City

Initial Business Response /* (1000, 5, 2016/06/01) */
The statement that they said is above is completely without merit. We sold Mr. M[redacted] a used pop up in 2014 and was sold in a sold as is status and have Mr. M[redacted] signature in three different places stating that he was aware it was sold as is. ...

Last year he brought the unit back to kamper city to have the lift motor examined and we informed him that Coleman went out of business and we couldn't get parts for him and then he asked us if there was any thing we could do for him and we created a lift system that allowed the pop up to function properly. we also did as a gesture of good will fixed a problem with the roof at no cost to him. AFTER we did this service to Mr, M[redacted], Kamper city received a series of negative reviews in any format that they could review on. We kinda felt abused and unappreciated for the service we render to him at a very very reasonable price. We thought we were done with this customer, however this year his unit had a lift issues and he talked to one of our techs and that tech told him to bring it in so we can take a look at it. Once I saw that his unit was on my property, I called Mr. M[redacted] and told him I didn't want to do anything for him after what we experienced last year and his blasting my name in a negative way, his comments were it wasn't him but his significant other, Never less I told him I wanted it off my property and his immediate response was if I don,t keep it inside so it doesn't get wet he was going to sue me, With that I told him to pick it up. He then had his girl call in and I told her since she wasn't on the contract she I decline to talk to her. Mr M[redacted] called me back and apologized for his temper tantrum and treats and asked me if I could take a look at it. I agreed to look at the cause of this malfunction and offered him to come in prior to us performing any repairs so that we can get his approval before we started any work. He also had his insurance adjuster come in an spun a different story to them that he went over a pot hole and made the motor break, the insurance adjuster stated that that was a false accounting what caused this malfunction and we agreed We assume Mr. M[redacted] not knowing jammed his pop up by continuing to crank it up and we then told him we would have another person come in and look at the pop up and he said to inform him what he found out. The other tech stated that the internal pulley are bound up and had nothing to do with our remedy of last year and it would be extremely costly to do. We told Mr. M[redacted] at his finding and told him that we could put another motor and different worm gear together but would cost him around $800 and he said no. then the next day he called his insurance agent and then changed his story that the wind was very strong and caused the internal pulleys were jammed and wanted the pop up totaled. After we heard that He made this statement to his insurance agent we asked him to remove the pop up from my property because I did not want any thing to do with his lies and wanted Kamper city to be excused from this actions.
We stand behind what we sell ans try to help our customers whenever we can, It is not our fault that Coleman went out of business nor is it our fault we can not acquire the lift mechanism after market, Mr. M[redacted] as a consumer should of research the product he was buying prior to the purchase and should understand Kamper City didn't make that product unfortunately the needed repairs will fall on him. Once again the unit was sold As-is and Mr. M[redacted] was aware of it by his signatures.