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Kamps Propane Inc

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Kamps Propane Inc Reviews (14)

Dear Valued Customer, I am very sorry that we delivered more gallons than you had ordered in late February. I was unaware of the issue until last week when I received your Revdex.com complaint while traveling. It was our mistake to deliver more gallons than you
requested. Kamps will credit your account for the extra gallons and the late fees This will leave your account with a credit balance of $that will be applied to reduce the cost of a future propane order Should you have concerns regarding deliveries, service or your account please call me Sincerely, *** ** *** Manager of the Kamps Propane store in Alpine Phone *** *** ext***

Kamps has spoken with our customer, *** *** and together we have settled the dispute

Dear Ms*** -
As the Manager of the Kamps Propane office in Ramona, I've spoken with my staff regarding the status of Mr***'s accountIt's my sincere belief that we've tried on multiple occasions to help Mr*** and here's what we have done
"text-decoration: underline;">Account Billing
Mr*** asked for copies of our billing for his account and we sent the requested copies (on multiple occasions)The documentation we provided shows the delivery date, gallons of fuel delivered, cost per gallon, hazardous materials fee and total price of the deliveryThe documents were sent via 1st class postage (USPS) but we did not request receipt of delivery notification so we have no way of authenticating the delivery of the requested informationWe accept responsibility for the delivery of accurate accounting to our customers and we're reasonably confident that we provided that level of service to Mr***His account is now closed and no further billing will take placeWe can still provide accurate accounting of the charges but our system will not generate duplicate invoices for closed accounts.Equipment Retrieval
We have complied with his request and removed our equipment from his property as of last week.Resolution Proposal
The balance of Mr***'s account was handed over to our collection agency but it's not worth the effort to pursue furtherWe will notify the collection agency to cancel their efforts and we'll write off the balance
We're a service-based company and we take a lot of pride in helping our customersWe regret that Mr*** was unhappy and we're hopeful that this resolution is acceptable for everyone involved
If you have any further questions, please contact me directly at (*** ***
Sincerely,
*** ***
Manager
Kamps Propane Ramona

Dear Valued Customer,
size="3"> I am very sorry that we delivered more gallons than you had ordered in late February.
I was unaware of the issue until last week when I received your Revdex.com complaint while
traveling.
It was our mistake to deliver more gallons than you requested. Kamps will credit your
account for the extra gallons and the late fees This will leave your account with a
credit balance of $that will be applied to reduce the cost of a future propane
order
Should you have concerns regarding deliveries, service or your account please call me
Sincerely,
*** ** ***
Manager of the Kamps Propane store in Alpine
Phone *** *** ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This situation presents a challenge for our company
We fully accept responsibility for the mistakes that lead to
our customer running out of gas and experiencing difficulty reaching us on the
phoneWe’re prepared to offer the customer gallons of gas at no charge as
our demonstration of regret for the delivery failureWe’re also ready to
replace the remote fuel monitor on their tank with a new cellular device that
should eliminate the chance of another delivery failure
Our concern in this situation lies not only in the service
provided to our customer but also in the conduct that demonstrates our business
relationshipWe realize that our mistake initiated this series of events but
we also have an obligation to carefully look out for our employees
It’s our sincere belief that this customer might be better
off with a different service providerOur company values the service of our
employees (even when they make mistakes)We do not, and cannot accept the
conduct of any customer who does not deal with our employees in a respectful
manner
We’re ready to fulfill our offer to provide the additional
gas for the customerIn the event that our expectations for a respectful business
relationship are not acceptable for the customer they are welcome to choose an alternative service provider
In closing, we sincerely apologize for our failure to
deliver gas to the customer on time and for the high volume of phone traffic to
our officeWe’re committed to providing reliable service and hope to prove
that going forward
Respectfully,
*** ***
Kamps Propane
*** *** ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be more than satisfactory to me.  I...

will wait for the business to perform this action and, if it does, will consider this complaint resolved and appreciate seeing the high level of customer service that I am used to seeing from Kamps once again.
Regards,
[redacted]

Thank you for the information.
We at Kamps Propane strive to be the best propane service provider.
We just received the readers choice #1 Propane Provider.
We have spoken to [redacted] and worked out an amicable solution. 
Issue resolved.
Again...

Thank you,
[redacted]
Kamps Propane
O:760-789-7079
C:760-936-1240
S[redacted]@kampspropane.com

This situation presents a challenge for our company.
We fully accept responsibility for the mistakes that lead to
our customer running out of gas and experiencing difficulty reaching us on the
phone. We’re prepared to offer the customer 100 gallons of gas at no charge as
our demonstration of regret for the delivery failure. We’re also ready to
replace the remote fuel monitor on their tank with a new cellular device that
should eliminate the chance of another delivery failure.
Our concern in this situation lies not only in the service
provided to our customer but also in the conduct that demonstrates our business
relationship. We realize that our mistake initiated this series of events but
we also have an obligation to carefully look out for our employees.
It’s our sincere belief that this customer might be better
off with a different service provider. Our company values the service of our
employees (even when they make mistakes). We do not, and cannot accept the
conduct of any customer who does not deal with our employees in a respectful
manner.
We’re ready to fulfill our offer to provide the additional
gas for the customer. In the event that our expectations for a respectful business
relationship are not acceptable for the customer they are welcome to choose an alternative service provider.
In closing, we sincerely apologize for our failure to
deliver gas to the customer on time and for the high volume of phone traffic to
our office. We’re committed to providing reliable service and hope to prove
that going forward.
Respectfully, [redacted]Kamps Propane[redacted] ext [redacted]

Thank you for the information.
We at Kamps Propane strive to be the best propane service provider.
We just received the readers choice #1 Propane Provider.
We have spoken to [redacted] and worked out an amicable solution. 
Issue resolved.
Again Thank you,
[redacted]
Kamps...

Propane
O:760-789-7079
C:760-936-1240
S[redacted]@kampspropane.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no mention of how the company is going to handle the situation in the future.  I have no assurance this won't happen a third time.
Regards,
[redacted]

Mrs. [redacted] is a good customer and our mistake lead to her running out of...

gas.
She tried to call our office but the line was busy so she came to visit us in person. She was very upset (which she had every right to be). Upon arrival, she spoke to our employees with a raised voice. We asked her to lower her voice but she was upset and refused to stop shouting at our employees. Our manager heard the commotion and came out of his office and attempted to speak with her but she would not lower her voice.
Our manager asked her to step outside of the office so that our employees and customers could resume their work. She continued to shout and despite our best efforts to help her she simply would not speak with us without yelling. We sent a delivery driver to her house and fulfilled her delivery later that morning.
This situation occurred because of our mistake and we understand why Mrs. [redacted] was angry. She had every right to be frustrated.
We have an obligation to provide our employees a work environment where they are respected and protected from physical and verbal abuse. We don’t allow our employees to speak to each other or to our customers in a disrespectful or threatening manner. The same is true for our customers – we simply cannot allow their frustration or anger to exceed a level that intimidates or disrespects our staff.
We accept responsibility for the mistake that lead to this event and we understand why Mrs. [redacted] was upset. Our desire is to provide her with safe, reliable and affordable service while maintaining a respectful business relationship.
Thanks
[redacted]

Mrs. [redacted] is a good customer and our mistake lead to her running out of gas.She tried to call our office but the line was busy so she came to visit us in person. She was very upset (which she had every right to be). Upon arrival, she spoke to our employees with a raised voice. We asked her to...

lower her voice but she was upset and refused to stop shouting at our employees. Our manager heard the commotion and came out of his office and attempted to speak with her but she would not lower her voice.Our manager asked her to step outside of the office so that our employees and customers could resume their work. She continued to shout and despite our best efforts to help her she simply would not speak with us without yelling. We sent a delivery driver to her house and fulfilled her delivery later that morning.This situation occurred because of our mistake and we understand why Mrs. [redacted] was angry. She had every right to be frustrated.We have an obligation to provide our employees a work environment where they are respected and protected from physical and verbal abuse. We don’t allow our employees to speak to each other or to our customers in a disrespectful or threatening manner. The same is true for our customers – we simply cannot allow their frustration or anger to exceed a level that intimidates or disrespects our staff.We accept responsibility for the mistake that lead to this event and we understand why Mrs. [redacted] was upset. Our desire is to provide her with safe, reliable and affordable service while maintaining a respectful business relationship.Thanks[redacted]

Dear Ms. [redacted] -
As the Manager of the Kamps Propane office in Ramona, I've spoken with my staff regarding the status of Mr. [redacted]'s account. It's my sincere belief that we've tried on multiple occasions to help Mr. [redacted] and here's what we have done.
Account Billing
Mr. [redacted] asked for...

copies of our billing for his account and we sent the requested copies (on multiple occasions). The documentation we provided shows the delivery date, gallons of fuel delivered, cost per gallon, hazardous materials fee and total price of the delivery. The documents were sent via 1st class postage (USPS) but we did not request receipt of delivery notification so we have no way of authenticating the delivery of the requested information. We accept responsibility for the delivery of accurate accounting to our customers and we're reasonably confident that we provided that level of service to Mr. [redacted]. His account is now closed and no further billing will take place. We can still provide accurate accounting of the charges but our system will not generate duplicate invoices for closed accounts.
Equipment Retrieval
We have complied with his request and removed our equipment from his property as of last week.
Resolution Proposal
The balance of Mr. [redacted]'s account was handed over to our collection agency but it's not worth the effort to pursue further. We will notify the collection agency to cancel their efforts and we'll write off the balance.
We're a service-based company and we take a lot of pride in helping our customers. We regret that Mr. [redacted] was unhappy and we're hopeful that this resolution is acceptable for everyone involved.
If you have any further questions, please contact me directly at ([redacted].
Sincerely,
[redacted]
Manager
Kamps Propane Ramona

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Address: 16245 Alpine Blvd, Alpine, California, United States, 91901-2316

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