Kamps Propane

Thank you for the information We at Kamps Propane strive to be the best propane service provider We just received the readers choice #Propane Provider We have spoken to [redacted] and worked out an amicable solution Issue resolved Again Thank you, [redacted] Kamps Propane O:760-789- C:760-936- S@kampspropane.com

I apologize for the lack of responseI sent this along to our manager in [redacted] and he followed up to get the matter resolvedWe submitted his credit balance refund forms for processing back in February and the check was sent to the customer on Feb 17th? Our records show the customer has since cashed the check.This process does take 6-weeks (for us to close/reconcile the account, submit the refund request and cut the check)We realize this is time consuming and we apologize for the delay in getting this done for Mr [redacted]

This situation is a result of two problems that are not directly related but we accept responsibility for the result and will clear the customers account balance to address the problem.? We sincerely apologize for the confusion and inconvenience this created for the [redacted] familyWe try to provide reliable service and in this case, we let them down.? The first problem is probably a result of miscommunicationWhen the customer opened their account we provided them with documents that explained our billing policyAfter we made their first fuel delivery, we began receiving partial payments for the billWe don't offer any program that allows for this kind of payment and the account became delinquent over the next few months.? The second problem came when we mistakenly delivered twice within a few weeksThat was our error and it certainly did not help this situation.? ? We ultimately have to be responsible for the communication that creates the relationship with our customers and in this case, we did not accomplish that goalWe should have tried harder to speak with Mrsand Mr [redacted] about their account to remedy the payment problemWe also should have never made the accidental delivery.? We are writing off the balance on the account and have shared this with our staff in Pioneer to illustrate the source and nature of the problem.? ? Thank you,? [redacted] Kamps Propane? ?

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Mrs. [redacted] is a good customer and our mistake lead to her running out of... gas. She tried to call our office but the line was busy so she came to visit us in person. She was very upset (which she had every right to be). Upon arrival, she spoke to our employees with a raised voice. We asked her to lower her voice but she was upset and refused to stop shouting at our employees. Our manager heard the commotion and came out of his office and attempted to speak with her but she would not lower her voice. Our manager asked her to step outside of the office so that our employees and customers could resume their work. She continued to shout and despite our best efforts to help her she simply would not speak with us without yelling. We sent a delivery driver to her house and fulfilled her delivery later that morning. This situation occurred because of our mistake and we understand why Mrs. [redacted] was angry. She had every right to be frustrated. We have an obligation to provide our employees a work environment where they are respected and protected from physical and verbal abuse. We don’t allow our employees to speak to each other or to our customers in a disrespectful or threatening manner. The same is true for our customers – we simply cannot allow their frustration or anger to exceed a level that intimidates or disrespects our staff. We accept responsibility for the mistake that lead to this event and we understand why Mrs. [redacted] was upset. Our desire is to provide her with safe, reliable and affordable service while maintaining a respectful business relationship. Thanks ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There is no mention of how the company is going to handle the situation in the future. I have no assurance this won't happen a third time. Regards, [redacted]

Dear Ms [redacted] - As the Manager of the Kamps Propane office in Ramona, I've spoken with my staff regarding the status of Mr***'s accountIt's my sincere belief that we've tried on multiple occasions to help Mr [redacted] and here's what we have done Account Billing Mr [redacted] asked for copies of our billing for his account and we sent the requested copies (on multiple occasions)The documentation we provided shows the delivery date, gallons of fuel delivered, cost per gallon, hazardous materials fee and total price of the deliveryThe documents were sent via 1st class postage (USPS) but we did not request receipt of delivery notification so we have no way of authenticating the delivery of the requested informationWe accept responsibility for the delivery of accurate accounting to our customers and we're reasonably confident that we provided that level of service to Mr***His account is now closed and no further billing will take placeWe can still provide accurate accounting of the charges but our system will not generate duplicate invoices for closed accounts Equipment Retrieval We have complied with his request and removed our equipment from his property as of last week Resolution Proposal The balance of Mr***'s account was handed over to our collection agency but it's not worth the effort to pursue furtherWe will notify the collection agency to cancel their efforts and we'll write off the balance We're a service-based company and we take a lot of pride in helping our customersWe regret that Mr [redacted] was unhappy and we're hopeful that this resolution is acceptable for everyone involved If you have any further questions, please contact me directly at ( [redacted] Sincerely, [redacted] Manager Kamps Propane Ramona