Hello *** Thanks for reaching out to usI've authorized your account for a return and waiving of our 30% restocking fee for a full refundI've provided you with an RMA #Please include this on the packing slip for the order to be return so we can expedite the return processYour RMA# for [redacted] I've also issued you a return label for your order to be returnedThe return shipping label was sent to your [redacted] email address that we have on file for youLet me know if there is anything else we can help you with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I would like to wait until closing my case until all monies have been deposited into my checking accountThank you for your help in this matter I would have never heard back from them nor received my refund had you not assisted I appreciate youSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It is not closed they still owe me the $and I am still waiting after I sent them all the info they required andd I dont know how to respond to this letter PLEASE HELP ME [redacted] Regards,
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has delivered the final productPackaging of the product was less than idealI am not satisfied completely, but the product has been receivedI highly encourage your organization to put some sort of restraints on this company, which will call itself something else no doubt to avoid the poor way and suspicious way it does businessMy complaint, filed on 1/14/and assigned ID [redacted] , has only been reached as far product receivedI still think consumers should be very weary of purchasing from this company, which is still running a business that charges you for product on its website without giving a person a make payment type of option Regards, [redacted] ***
Hello Betty, Thanks for reaching out to usWe've looked into your account and email correspondence with our customer support.You were issued an RMA number on 01/30/along with our full return policyThe order ( [redacted] ) has of yet to have been received by our returns department so a refund has not been issued at this timeWe'll be more than happy to get this sorted out for youPlease send us an email to support@ [redacted] .com with the tracking number for the products to be returned
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/28/and assigned ID [redacted] Regards,
Hello ***, I have reviewed your Revdex.com complaint, emails, order and account informationI see two emails from you with a response to both of them but we never received anything back from you after respondingOnce on 1/2/and 1/16/Because you did contact us within the 14-day return policyWe will honor that and issue an RMAYour RMA# is: [redacted] Our return address is: [redacted] ***Please note, you will be responsible for shipping cost to us, as we are responsible for the shipping cost to youhttps://buyastoriavr.com/lp4/Return PolicyIf you are not satisfied with your purchase from Astoria VR, you may return it for a full refund under the following conditions:Astoria VR must be contacted within days after you have placed your order at [email protected] or Phone 1-888-248-(Hours 9a-9p EST) requesting a return/refundProduct must be received no later than days after resolution with our Customer Satisfaction TeamThe product must be returned to Astoria VR in 'as new', unused, undamaged condition in its' original packagingIf for any reason your product is not in ‘as new’ condition, your refund will not be processed (no exceptions)Original shipping charges will not be refundedPlease include a copy of your original invoice, return authorization number, and form of original payment so we can process your refund quicklyReturn shipping charges will be at the customer's expenseA 30% restocking fee will be applied to all returns and exchanges which meet the return policy guidelines noted above unless covered by the warrantyAll sales are final after days from the date that you purchased your product
Good afternoon, My name is Jessica and I will be assisting you todayFirstly, I would like to apologize for your negative experience with our companyI have issued a full refund in the amount of $Please allow 5-business days for this transaction to be reflectedOur return address is: Westborough DrKaty, Texas suite Please return the items at your earliest convenienceWe appreciate your business and wish you a good day
Good afternoon, My name is Jessica and I will be handling your case from this moment forwardFirstly, please allow me to apologize for your inconvenienceCustomer satisfaction is our top priority here at AstoriaI have looked into your account and I see that you were refunded $on 1/23/I have gone ahead and refunded the remainder of $to your account for a total refund of $I hope that this rectifies your situation and wish you a very good dayPlease allow 5-business days for this transaction to be reflectedThank you for your business Jessica [redacted] Astoria VR Customer Support buyastoriavr.com
Hello ***,Your full refund was submitted earlier this morningIt may take up to 5-business days for you bank to process the transactionIdDateProductMidCycleRecycleTxn TypeTotalPaymentResultResponseTxn IdRefund [redacted] 02/1212:39pmBest Seller! Buy Astoria VR Headsets 1---Sale$[redacted] ***SuccessApproval [redacted] -$79.94AgentMessage02/2412:03pmFull refund including shipping per CS02/2412:03pmOrder # [redacted] refunded for $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Good afternoon, My name is Jessica and I will be assisting you todayFirstly, please allow me to apologize for your negative experience with our companyCustomer satisfaction is our top priorityI have refunded your account the full amount of $Please allow 5-business days for this transaction to be reflectedWe appreciate your business and wish you a very good day Jessica [redacted] Astoria VR Customer Support buyastoriavr.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11997308, and find that this resolution would be satisfactory to me
Hello [redacted] , Thank you for reaching out to usI have put in a new order for your replacement unitWe apologize for the delay and inconvenience this may have posed for youAs a courtesy, I have added Wireless Astoria Controller and SonicVR Headphones to your order free of chargeI have assigned your order 3-day shippingYour [redacted] tracking number is: [redacted] Let us know if there is anything else we can help you withHope this action is to your liking
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/27/and assigned ID [redacted] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, March 28, 5:PM To: [redacted] ; drteam Subject: Re: [ [redacted] ] According to my bank, the dispute for this ended 2/at 3:12pm They said there is NO reason this cannot be deposited into my account and where you got the date 4/29/as the date they are going to close this dispute makes no sense to them whatsoever, and they claim you have the hold on it at your end I don't understand what is going on, but you guys have messed up my life long enough.................please deposit this money back into my accccount Regards,
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/12/and assigned ID [redacted] From: [redacted] Sent: Tue Dec , 5:PM To: [redacted] [redacted] > Subject: FW: Kanderian Enterprises Inc vs [redacted] UPDATE: My package arrived 12/(the day they said it would ship) I was pleasantly surprised Everything seems to be okay so far Just trying one out to make sure it works Thank you for your help I’ve emailed the attached to the company Merry Christmas! [redacted] Account Coordinator
Hello *** Thanks for reaching out to usI've authorized your account for a return and waiving of our 30% restocking fee for a full refundI've provided you with an RMA #Please include this on the packing slip for the order to be return so we can expedite the return processYour RMA# for [redacted] I've also issued you a return label for your order to be returnedThe return shipping label was sent to your [redacted] email address that we have on file for youLet me know if there is anything else we can help you with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I would like to wait until closing my case until all monies have been deposited into my checking accountThank you for your help in this matter I would have never heard back from them nor received my refund had you not assisted I appreciate youSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It is not closed they still owe me the $and I am still waiting after I sent them all the info they required andd I dont know how to respond to this letter PLEASE HELP ME [redacted] Regards,
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has delivered the final productPackaging of the product was less than idealI am not satisfied completely, but the product has been receivedI highly encourage your organization to put some sort of restraints on this company, which will call itself something else no doubt to avoid the poor way and suspicious way it does businessMy complaint, filed on 1/14/and assigned ID [redacted] , has only been reached as far product receivedI still think consumers should be very weary of purchasing from this company, which is still running a business that charges you for product on its website without giving a person a make payment type of option Regards, [redacted] ***
Hello Betty, Thanks for reaching out to usWe've looked into your account and email correspondence with our customer support.You were issued an RMA number on 01/30/along with our full return policyThe order ( [redacted] ) has of yet to have been received by our returns department so a refund has not been issued at this timeWe'll be more than happy to get this sorted out for youPlease send us an email to support@ [redacted] .com with the tracking number for the products to be returned
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/28/and assigned ID [redacted] Regards,
Hello ***, I have reviewed your Revdex.com complaint, emails, order and account informationI see two emails from you with a response to both of them but we never received anything back from you after respondingOnce on 1/2/and 1/16/Because you did contact us within the 14-day return policyWe will honor that and issue an RMAYour RMA# is: [redacted] Our return address is: [redacted] ***Please note, you will be responsible for shipping cost to us, as we are responsible for the shipping cost to youhttps://buyastoriavr.com/lp4/Return PolicyIf you are not satisfied with your purchase from Astoria VR, you may return it for a full refund under the following conditions:Astoria VR must be contacted within days after you have placed your order at [email protected] or Phone 1-888-248-(Hours 9a-9p EST) requesting a return/refundProduct must be received no later than days after resolution with our Customer Satisfaction TeamThe product must be returned to Astoria VR in 'as new', unused, undamaged condition in its' original packagingIf for any reason your product is not in ‘as new’ condition, your refund will not be processed (no exceptions)Original shipping charges will not be refundedPlease include a copy of your original invoice, return authorization number, and form of original payment so we can process your refund quicklyReturn shipping charges will be at the customer's expenseA 30% restocking fee will be applied to all returns and exchanges which meet the return policy guidelines noted above unless covered by the warrantyAll sales are final after days from the date that you purchased your product
Good afternoon, My name is Jessica and I will be assisting you todayFirstly, I would like to apologize for your negative experience with our companyI have issued a full refund in the amount of $Please allow 5-business days for this transaction to be reflectedOur return address is: Westborough DrKaty, Texas suite Please return the items at your earliest convenienceWe appreciate your business and wish you a good day
Good afternoon, My name is Jessica and I will be handling your case from this moment forwardFirstly, please allow me to apologize for your inconvenienceCustomer satisfaction is our top priority here at AstoriaI have looked into your account and I see that you were refunded $on 1/23/I have gone ahead and refunded the remainder of $to your account for a total refund of $I hope that this rectifies your situation and wish you a very good dayPlease allow 5-business days for this transaction to be reflectedThank you for your business Jessica [redacted] Astoria VR Customer Support buyastoriavr.com
Hello ***,Your full refund was submitted earlier this morningIt may take up to 5-business days for you bank to process the transactionIdDateProductMidCycleRecycleTxn TypeTotalPaymentResultResponseTxn IdRefund [redacted] 02/1212:39pmBest Seller! Buy Astoria VR Headsets 1---Sale$[redacted] ***SuccessApproval [redacted] -$79.94AgentMessage02/2412:03pmFull refund including shipping per CS02/2412:03pmOrder # [redacted] refunded for $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Good afternoon, My name is Jessica and I will be assisting you todayFirstly, please allow me to apologize for your negative experience with our companyCustomer satisfaction is our top priorityI have refunded your account the full amount of $Please allow 5-business days for this transaction to be reflectedWe appreciate your business and wish you a very good day Jessica [redacted] Astoria VR Customer Support buyastoriavr.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11997308, and find that this resolution would be satisfactory to me
Hello [redacted] , Thank you for reaching out to usI have put in a new order for your replacement unitWe apologize for the delay and inconvenience this may have posed for youAs a courtesy, I have added Wireless Astoria Controller and SonicVR Headphones to your order free of chargeI have assigned your order 3-day shippingYour [redacted] tracking number is: [redacted] Let us know if there is anything else we can help you withHope this action is to your liking
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/27/and assigned ID [redacted] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, March 28, 5:PM To: [redacted] ; drteam Subject: Re: [ [redacted] ] According to my bank, the dispute for this ended 2/at 3:12pm They said there is NO reason this cannot be deposited into my account and where you got the date 4/29/as the date they are going to close this dispute makes no sense to them whatsoever, and they claim you have the hold on it at your end I don't understand what is going on, but you guys have messed up my life long enough.................please deposit this money back into my accccount Regards,
Revdex.com: This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/12/and assigned ID [redacted] From: [redacted] Sent: Tue Dec , 5:PM To: [redacted] [redacted] > Subject: FW: Kanderian Enterprises Inc vs [redacted] UPDATE: My package arrived 12/(the day they said it would ship) I was pleasantly surprised Everything seems to be okay so far Just trying one out to make sure it works Thank you for your help I’ve emailed the attached to the company Merry Christmas! [redacted] Account Coordinator