Kandi Mobile Home Listing

Response: After review of our last days' work order request records, which operate days a week and hours per day, an a/c work order was received on 06/22/16/ Freon was charged in the a/c unitAnother maintenance request was received from this apartment on 07/05/16, and another on 07/20/ The a/c has been working since the 1st maintenance request, although the resident is not satisfied with the indoor temperature during 90plus degree summer daysThe temperature of air coming out of the a/c vents on 07/22/was recorded at degrees F per our licensed A/C technicianThe monthly bills are hand delivered in a pre-addressed envelope, used to mail back the residents monthly rental paymentTherefore it can not be sealed until the resident has placed their payment in the envelopeThe resident pet fee paid was originally posted as rent and not a pet fee, and no charge for the monthly pet fee of $was charged for april, may, and juneOnly a prorated charge of $for june was chargedWe have corrected the fee to include the $underchargedWe will waive the july late fees of $and $one time, since they were not on the 07/01/bill send to the residentWe will supply the resident a corrected billThank you

The tenant used multiple profanities towards the manager The tenant called the manager a " [redacted] ***", among other aggressive language The tenant attempted to forcefully grab paperwork out of the manager's hands [redacted] apartments does not want to force anyone into a lease for an apartment they are not happy with [redacted] apartments also does not allow for verbal abuse of employees, per the lease For these reasons, the manager was directed by management to tell the tenant that [redacted] would nullify the lease and return the rental payments and deposit to the tenant, should the tenant return the lease and apartment keys to the manager The onsite manager needed both lease copies back to properly dispose of the leases We hope both parties can go their separate ways in a peaceful and mature fashion Thank you

Response: 08/07/ I received the complaint today from [redacted] I called her immediately and she said everything had been resolve with her apartment manager in JuneThe check was credited to her account and a late fee has been removedShe also understands that her rent is due on the 1st must be mailed to our POBox and there is a $late fee after the 5th of each monthIf you have any question please feel free to call me at [redacted] Sent on: 8/7/12:07:PM

please give address of apt resident is filing complaint on

hithank you for your messageBut I would like to know why they refuse to send me the statement when I called them, but after I contacted Revdex.com they send it to me?Thank you

Response:Per paragraph of your lease, " Lease may be terminated only on rent due date"Rent, per lease, is "due and payable on the 1st day of each and every month"We have copy of termination notice dated by the residentThe same termination notice also stated the resident would vacate their apartment on Resident also elected to receive a $discount off their first full month, rather than the last month rent freeOne can choose from one of either discount when signing a month leaseThat was the promotion ran, and is still the promotion running, as of this dateOur records indicate the tenant did not pay the termination fee of an additional month's rent and utilities per paragraph of their leaseWe kindly ask that you refrain from the usage of derogatory termsThank youSent on: 8/15/5:34:PM

Business Response to a ComplaintComplaint ID#: [redacted] Company Name:river city propertiesCompany Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member:Response:Please note complaints [redacted] and [redacted] are for the same account and occupy the same apartment and should be treated as one case pleaseOur staff did go to the residents' unit to confirm that all maintenance issues had been resolvedReview of our records indicated we have no outstanding maintenance requests from this residentWe have a 24hr 7day/wk work order request lineThis resident did come into the office lat week and complained about late charges incurred from paying their rent lateThe resident said they mailed their rent payment on the 4th of the month (days after it is due)Bills are hand delivered to the resident approximated weeks before a late fee is chargedRent is due on the 1st of each month and a late fee is charged on the morning of the 6th of the month.Sent on: 4/12/4:41:PM

Response: All residents are instructed, and directed per lease, to report any maintenance issues to the work order phone line. The work order history for said unit did not include said requests. We had a technician inspect the apartment thoroughly after receipt of this complaint. The following... repairs have been completed as of this date: New faucets in both master and guest bath, new kitchen faucet complete with sprayer, new mailbox lock, new garbage disposal, new master bathroom sink, and assorted tile repair. We both made improvements beyond the requests listed, and gave the residents a credit to their account of 1/2 the monthly rent rate. We are sorry for the unfortunate circumstances and miscommunications. We value our residents and hope this has rectified any and all issues. Thank you.

Per Ms. [redacted] the company fixed every single thing that needed to be fixed. Issue(s) resolved.

Response:Our staff has checked with the resident and all issues have been resolved. A new air conditioning condenser has been installed. We have changed our office phone carrier and the voice mail was not set up for several days as a result, which may have caused some confusion.Sent on: 3/28/2016... 10:08:03 AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Our onsite staff was contacted, and they stated that the resident did come to the office, but was not given a balance dueThe February rent was paid late the prior month and a $late charge was charged, thus creating a balance due of $in total for MarchThe resident only paid $on the 5th of MarchTherefore, the additional late charges accrued through March of $Although they are properly due, we will waive the $march late fee but not the $due for late February rentA credit to the account will be givenSent on: 4/12/5:00:PM

Response:Our records indicate the lease signed had an expiration of "ending on the last day of April 2016"Tenant terminated lease early, and gave improper notice to vacate per lease"Lease may be terminated only on rent due date"Our records also indicate the tenant did not pay an early termination fee per paragraph of leaseShould tenant desire to make arrangements to pay their balance owed, they can contact the corporate office by leaving voicemail, or by the mailing address given in their leaseThank youSent on: 8/10/11:39:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Best Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As discussed several times with the on-site manager, the final month's bill was to be settled using the promotion, run by the owners, in which the last month of rent was freeI confirmed with her several times that the final month would be taken care of in such a manner. As such, there are two possibilities: either you were disingenuous with the promotion or your so-called management was never trained correctly on whether this was acceptableDuring our time there, different managers came through, so it is likely the case. This is simply another slumlord cash grab by borderline criminal landlordsI would advise all interested renters to avoid this company, and I will be forwarding all relevant information to my lawyer for review.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Response:Our staff has contacted the resident and completed any incomplete maintenance requestsContacted resident and all is taken care of.Sent on: 4/12/5:11:PM

Thank you so muchI appreciate itI look forward to not hearing extremely loud music throughout the day as my lease statesI look forward to having a better stay at *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Response: All residents are instructed, and directed per lease, to report any maintenance issues to the work order phone line. The work order history for said unit did not include said requests. We had a technician inspect the apartment thoroughly after receipt of this complaint. The following...

repairs have been completed as of this date: New faucets in both master and guest bath, new kitchen faucet complete with sprayer, new mailbox lock, new garbage disposal, new master bathroom sink, and assorted tile repair. We both made improvements beyond the requests listed, and gave the residents a credit to their account of 1/2 the monthly rent rate. We are sorry for the unfortunate circumstances and miscommunications. We value our residents and hope this has rectified any and all issues. Thank you.

Per Ms. [redacted] the company fixed every single thing that needed to be fixed. Issue(s) resolved.

Response: Have mailed a copy of itemized balance for past tenant account to the address listed in complaint. Thank you