I got an Oura from Kandypens. I was super excited. I started having problems with it almost immediately. The unit never produced much in the way of vapor. I also had issues with the draw of the device. It leaked tons of air because of a defective seal around the battery. By the end of the first day the atomizer failed. Trevor and Miguel both promised refunds but they never gave me one. I sent the device back at their request. They got their defective device and my money. I'm out $250 and untold hours of my time. They aren't a reputable company if you research them.
Recieved my products both times I ordered with 2 different cards but they were used to make illegal purchases at other stores or sites they got straight scammers running the company this only occurs when ordering direct from kandypens website
I have made two purchases from Kandypens.com over the past two months. Within three weeks of those purchases, the credit cards used to make the purcheses were fraudulently used, once in SANTA BARBARA, CA (where Kandypens is located), the other, in Canton, MA, for a gift card (3rd party use). A purchase thru kandypens is the only thing in common with the fraudulently used cards. No issues with other card accounts at all. Didn't happen because of the Equifax hack. It happened because there is one or more thieves working at KandyPens Inc. WATCH YOUR CARD ACCOUNTS AFTER MAKING PURCHASES FROM THEM ONLINE!
Same thing just happened to me! Within a few weeks after ordering, someone used my credit card (which had ONLY been used at Kandypens) and charged $400 worth of sunglasses from RayBan.com. I made a fraud claim with my bank and cancelled the card (pain in the as[redacted]). If you’re gonna purchase from them (even though their return policy sucks and their customer service is horrible), I would try to find their product at a brick & mortar vape shop or a secondary vendor online and buy it there instead.
Review: Kandypens, refused to cancel an order or respond to emails, and then when called said that they had shipped the package while they were closed on the weekend. They then sent me a shipment comfirmed message two days later with an invalid shipping number. When asked about this, they said that ups was closed on mondays and had not updated the number, which they are definitely not. In addition, usps tracking numbers activate upon purchase. I will be filling fraud charges with my bank asap.Desired Settlement: Give me my money back
Business
Response:
The customer called to cancel the order after the item had shipped. There was nothing that could be done about that (it had already left our warehouse)...
Review: In December, my son requested I buy a Kandy Pen for my daughter (as he doesn't have a bank card) for Christmas. When my daughter tried the product, it was determined that is was defected and was not doing what is was suppose to do. We tried to call several times with no answer. I left a message, after several days, I I sent another email. We were told that we could return only if unopened. Considered it was defective, we needed to return. We got nothing but hassle. On Monday, my son did an online chat with a customer representive who was condensing and not helpful and kept stating that it has to be unopened. This was not a matter of changing our minds! Then I emailed the company and stated if I didn't received a call back that day, I was contacted the Revdex.com, the district attorney in the Santa Barbara area, and well as the Attorney Attorney. I received a call from B[redacted] and a R[redacted] Who stated that he would send a different pen out that day, and I would do the same. We requested the Galaxy and two atomizers. I honored my end of the bargain, sent back priority mail, insured the product and signature required. They received on 1/6/16 at 11:53 a.m. I sent an email asking status on the replacement pen. I received an email back saying when they received they would send out the pen. Well they did recieve and that was not the agreement made over the phone.Desired Settlement: First of all, I believe their business practices should be looked into!
Second, I want the Galaxy in prestine condition, not rebuilt, not returned by someone else and sent next day air!
I paid $164.90 the product - 139.95 (the difference priority shipping $24.95) I just paid $18.28 to have the product returned in a timely and responsible manner under USPS with a tracking number
I have spent hours on this, horrible customer service, I want compensation!
Business
Response:
We did have a couple interactions with this customer. Our return policy states that we cannot return/refund opened and used product. However, if the product is defective, we will repair or replace the product. After speaking with both the mother, and brother, we immediately shipped out the same day a brand new, never opened Galaxy vaporizer and included 2 extra coils. We spoke to the customer on January 4th at that time, the order shipped on the 5th, and delivery confirmed with USPS tracking on January 6th. It is unfortunate that the customer still was unsatisfied, but we did upgrade the unit she originally purchased and went over and above with our customer service to make sure they had the upgrade/replacement the next day.
Review: On April 20, 2015 I ordered a tobacco vaporizer from this company for $79.52. After 1 use the machine wouldn't work anymore. I contacted the company and was told that I "received a defective unit" and was told to send it back and they'd replace it AND refund my shipping fee. I returned it and received a new one about a week later(although, I wasn't reimburse for shipping as promised), and it too only worked once. I tried to contact the company repeatedly but was ignored so on June 12, I just returned it then sent them a detailed email stating that I wanted a refund for the original price plus the $6 shipping fee for a total of $85.52 (not even asking for the second return shipping cost)I received an email ON June 23 saying "Hello Harlen, We have received your return. I have read through all the notes and wanted to touch base with you on all the issues you're having and to see how we can get this straightened out and to get you back to being a satisfied customer."I replied on June 30 saying "As I said, I would like a full refund. Your product is great (on the rare occasion that it actually works) but after being given 2 faulty pieces I'm not interested waisting more money every other week on sending it back."I received no return email or follow-up phone call so I emailed them again on July 12 saying "So no response? Can I just have a refund? At this point it's been over a month where your company has had both your product returned and my money."Today is July 19 and they still haven't bothered to make things right with me.Desired Settlement: Although I commend Kandy Pens for being one of the very few companies to offer a lifetime warranty, the warranty is useless when I have to pay to return their product every 2 weeks. And it's also useless when the company feels its okay to completely ignore their customers. As I've stated above and to Kandy Pens directly, all I want is my $85.52 returned to the debit card I used for the original purchase.
Business
Response:
Our return policy states that we do not refund used products but we DO offer a lifetime warranty for defects. We were in contact with the customer multiple times by phone and email (and left messages with the customer as well). We did replace the initial vaporizer product that was defective. The replacement that was sent out did eventually have issues as well. Both were 1st generation products. When the 1st replacement failed, we decided to upgrade his vaporizer to the top vaporizer we offer, the K-Vape Micro DX. This is a product that is our flagship model and much more expensive. Since the complaints were issued, we have brought on a new improved, vaporizer that has fixed the issues the customer had with his initial units.Kandypens
Review: Sent in the SkyCloud battery for replacement since their atomizer leaked and ruined it. They said they had received my battery and a new one was shipped out, which was almost 3 weeks ago. I contacted them after a week and they said they will ship another out, and a week later still nothing. The battery is a lifetime warranty according to them.Desired Settlement: Would like my replacement sent out to me and a refund of what I have paid for. They obviously lack the integrity to stand up to their warranty claims.
Business
Response:
We had extensive communication with this customer. The initial order placed by the customer was sent to a location in Bayonne, NJ. He received the product at that location. When there was an issue, we sent replacements to that address per our warranty and shipping address on file. After the customer notified us that he did not receive the replacement, he gave us an address in W. New York, NJ (which was different than the initial address). We sent replacement batteries, and also other accessories to the new address via USPS. There is no reason that he would not have received multiple replacements sent out as documentation shows that they were shipped by our fulfillment center. We have very few issues with shipments by UPS or the USPS.Kandypens
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID 10803515, and find that this resolution is satisfactory to me.
Review: I placed my order 6 days ago. Kandypens's website states all orders are shipped the next business day. Yesterday, (five days after I placed my order) I email their support team about it. they said they would look into it - never replied. today, I emailed them again. They said the appropriate person would contact me shortly - they never did. I then emailed them saying that I would be contacting the Federal Trade Commission if they did to explain what was going on with my order and when it would ship. They then promptly cancelled my order with no explanation. This has been the worst online transaction I have ever made.Desired Settlement: I would like Kandypens to tell me why they never shipped my order and why they cancelled it. I would also like a refund for my $90 dollar purchase
Business
Response:
We had several communications with this customer. Unfortunately we ran out of product right before his order was placed and before the fulfillment center notified our rep that we were out of product... we refunded the customer after our last conversation per his initial request.
Review: I ordered a K Vape vaporizer from this company. Day it was received I charged the battery and tried to figure out how to use it. During my first attempt to use the vaporizer, the whole top portion of the vaporizer became EXTREMELY hot (burning). The mouth piece became EXTREMELY hot (burning)and the place where my fingers were holding it were burning. I immediately called the company and they said they can't accept anything back that was used. I told them I used it once and it burned me. They didn't care. I said how can I know it would burn without trying it. I sent it back to them and they called me and said they are returning it to me.This product could have given me serious burns on my hands and mouth. There is another brand that States their pen gets hot. Their advertising did not say anything about that.I want my money back. The product is dangerous.Desired Settlement: Refund of the vaporizer $105.91
Business
Response:
Our return policy states that we do not refund used products but we DO offer a lifetime warranty for defects. After contact from the customer we did explain that the unit can get warm and to give some time between sessions so that it does not get too hot. She did send the product back to us eventually and we did find an issue. We sent a replacement new product to the customer earlier this month.Kandypens
Review: Purchased item from independent vendor. It broke in 7 days. Kandypen was contacted and they asked me to return for replacement since the item has a lifetime warranty. My tracking receipt confirms the item was returned to kandypen 9/30/2015. Since 10/6 customer service has failed to respond to my multiple email and phone inquiries. ThDesired Settlement: I purchased an item through another vendor which comes with a lifetime warranty. Seven days after purchase it stopped working. I contacted customer service, explained the problem. I was told to return the item and upon receipt they would ship replacement To date I have received nothing. Customer service basically told me they have no record. I AM Fed UP
I got an Oura from Kandypens. I was super excited. I started having problems with it almost immediately. The unit never produced much in the way of vapor. I also had issues with the draw of the device. It leaked tons of air because of a defective seal around the battery. By the end of the first day the atomizer failed. Trevor and Miguel both promised refunds but they never gave me one. I sent the device back at their request. They got their defective device and my money. I'm out $250 and untold hours of my time. They aren't a reputable company if you research them.
Recieved my products both times I ordered with 2 different cards but they were used to make illegal purchases at other stores or sites they got straight scammers running the company this only occurs when ordering direct from kandypens website
I have made two purchases from Kandypens.com over the past two months. Within three weeks of those purchases, the credit cards used to make the purcheses were fraudulently used, once in SANTA BARBARA, CA (where Kandypens is located), the other, in Canton, MA, for a gift card (3rd party use). A purchase thru kandypens is the only thing in common with the fraudulently used cards. No issues with other card accounts at all. Didn't happen because of the Equifax hack. It happened because there is one or more thieves working at KandyPens Inc. WATCH YOUR CARD ACCOUNTS AFTER MAKING PURCHASES FROM THEM ONLINE!
Same thing just happened to me! Within a few weeks after ordering, someone used my credit card (which had ONLY been used at Kandypens) and charged $400 worth of sunglasses from RayBan.com. I made a fraud claim with my bank and cancelled the card (pain in the as[redacted]). If you’re gonna purchase from them (even though their return policy sucks and their customer service is horrible), I would try to find their product at a brick & mortar vape shop or a secondary vendor online and buy it there instead.
Review: Kandypens, refused to cancel an order or respond to emails, and then when called said that they had shipped the package while they were closed on the weekend. They then sent me a shipment comfirmed message two days later with an invalid shipping number. When asked about this, they said that ups was closed on mondays and had not updated the number, which they are definitely not. In addition, usps tracking numbers activate upon purchase. I will be filling fraud charges with my bank asap.Desired Settlement: Give me my money back
Business
Response:
The customer called to cancel the order after the item had shipped. There was nothing that could be done about that (it had already left our warehouse)...
Review: In December, my son requested I buy a Kandy Pen for my daughter (as he doesn't have a bank card) for Christmas. When my daughter tried the product, it was determined that is was defected and was not doing what is was suppose to do. We tried to call several times with no answer. I left a message, after several days, I I sent another email. We were told that we could return only if unopened. Considered it was defective, we needed to return. We got nothing but hassle. On Monday, my son did an online chat with a customer representive who was condensing and not helpful and kept stating that it has to be unopened. This was not a matter of changing our minds! Then I emailed the company and stated if I didn't received a call back that day, I was contacted the Revdex.com, the district attorney in the Santa Barbara area, and well as the Attorney Attorney. I received a call from B[redacted] and a R[redacted] Who stated that he would send a different pen out that day, and I would do the same. We requested the Galaxy and two atomizers. I honored my end of the bargain, sent back priority mail, insured the product and signature required. They received on 1/6/16 at 11:53 a.m. I sent an email asking status on the replacement pen. I received an email back saying when they received they would send out the pen. Well they did recieve and that was not the agreement made over the phone.Desired Settlement: First of all, I believe their business practices should be looked into!
Second, I want the Galaxy in prestine condition, not rebuilt, not returned by someone else and sent next day air!
I paid $164.90 the product - 139.95 (the difference priority shipping $24.95) I just paid $18.28 to have the product returned in a timely and responsible manner under USPS with a tracking number
I have spent hours on this, horrible customer service, I want compensation!
Business
Response:
We did have a couple interactions with this customer. Our return policy states that we cannot return/refund opened and used product. However, if the product is defective, we will repair or replace the product. After speaking with both the mother, and brother, we immediately shipped out the same day a brand new, never opened Galaxy vaporizer and included 2 extra coils. We spoke to the customer on January 4th at that time, the order shipped on the 5th, and delivery confirmed with USPS tracking on January 6th. It is unfortunate that the customer still was unsatisfied, but we did upgrade the unit she originally purchased and went over and above with our customer service to make sure they had the upgrade/replacement the next day.
Review: On April 20, 2015 I ordered a tobacco vaporizer from this company for $79.52. After 1 use the machine wouldn't work anymore. I contacted the company and was told that I "received a defective unit" and was told to send it back and they'd replace it AND refund my shipping fee. I returned it and received a new one about a week later(although, I wasn't reimburse for shipping as promised), and it too only worked once. I tried to contact the company repeatedly but was ignored so on June 12, I just returned it then sent them a detailed email stating that I wanted a refund for the original price plus the $6 shipping fee for a total of $85.52 (not even asking for the second return shipping cost)I received an email ON June 23 saying "Hello Harlen, We have received your return. I have read through all the notes and wanted to touch base with you on all the issues you're having and to see how we can get this straightened out and to get you back to being a satisfied customer."I replied on June 30 saying "As I said, I would like a full refund. Your product is great (on the rare occasion that it actually works) but after being given 2 faulty pieces I'm not interested waisting more money every other week on sending it back."I received no return email or follow-up phone call so I emailed them again on July 12 saying "So no response? Can I just have a refund? At this point it's been over a month where your company has had both your product returned and my money."Today is July 19 and they still haven't bothered to make things right with me.Desired Settlement: Although I commend Kandy Pens for being one of the very few companies to offer a lifetime warranty, the warranty is useless when I have to pay to return their product every 2 weeks. And it's also useless when the company feels its okay to completely ignore their customers. As I've stated above and to Kandy Pens directly, all I want is my $85.52 returned to the debit card I used for the original purchase.
Business
Response:
Our return policy states that we do not refund used products but we DO offer a lifetime warranty for defects. We were in contact with the customer multiple times by phone and email (and left messages with the customer as well). We did replace the initial vaporizer product that was defective. The replacement that was sent out did eventually have issues as well. Both were 1st generation products. When the 1st replacement failed, we decided to upgrade his vaporizer to the top vaporizer we offer, the K-Vape Micro DX. This is a product that is our flagship model and much more expensive. Since the complaints were issued, we have brought on a new improved, vaporizer that has fixed the issues the customer had with his initial units.Kandypens
Review: Sent in the SkyCloud battery for replacement since their atomizer leaked and ruined it. They said they had received my battery and a new one was shipped out, which was almost 3 weeks ago. I contacted them after a week and they said they will ship another out, and a week later still nothing. The battery is a lifetime warranty according to them.Desired Settlement: Would like my replacement sent out to me and a refund of what I have paid for. They obviously lack the integrity to stand up to their warranty claims.
Business
Response:
We had extensive communication with this customer. The initial order placed by the customer was sent to a location in Bayonne, NJ. He received the product at that location. When there was an issue, we sent replacements to that address per our warranty and shipping address on file. After the customer notified us that he did not receive the replacement, he gave us an address in W. New York, NJ (which was different than the initial address). We sent replacement batteries, and also other accessories to the new address via USPS. There is no reason that he would not have received multiple replacements sent out as documentation shows that they were shipped by our fulfillment center. We have very few issues with shipments by UPS or the USPS.Kandypens
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID 10803515, and find that this resolution is satisfactory to me.
Regards,
A[redacted]
Review: I placed my order 6 days ago. Kandypens's website states all orders are shipped the next business day. Yesterday, (five days after I placed my order) I email their support team about it. they said they would look into it - never replied. today, I emailed them again. They said the appropriate person would contact me shortly - they never did. I then emailed them saying that I would be contacting the Federal Trade Commission if they did to explain what was going on with my order and when it would ship. They then promptly cancelled my order with no explanation. This has been the worst online transaction I have ever made.Desired Settlement: I would like Kandypens to tell me why they never shipped my order and why they cancelled it. I would also like a refund for my $90 dollar purchase
Business
Response:
We had several communications with this customer. Unfortunately we ran out of product right before his order was placed and before the fulfillment center notified our rep that we were out of product... we refunded the customer after our last conversation per his initial request.
Review: I ordered a K Vape vaporizer from this company. Day it was received I charged the battery and tried to figure out how to use it. During my first attempt to use the vaporizer, the whole top portion of the vaporizer became EXTREMELY hot (burning). The mouth piece became EXTREMELY hot (burning)and the place where my fingers were holding it were burning. I immediately called the company and they said they can't accept anything back that was used. I told them I used it once and it burned me. They didn't care. I said how can I know it would burn without trying it. I sent it back to them and they called me and said they are returning it to me.This product could have given me serious burns on my hands and mouth. There is another brand that States their pen gets hot. Their advertising did not say anything about that.I want my money back. The product is dangerous.Desired Settlement: Refund of the vaporizer $105.91
Business
Response:
Our return policy states that we do not refund used products but we DO offer a lifetime warranty for defects. After contact from the customer we did explain that the unit can get warm and to give some time between sessions so that it does not get too hot. She did send the product back to us eventually and we did find an issue. We sent a replacement new product to the customer earlier this month.Kandypens
Review: Purchased item from independent vendor. It broke in 7 days. Kandypen was contacted and they asked me to return for replacement since the item has a lifetime warranty. My tracking receipt confirms the item was returned to kandypen 9/30/2015. Since 10/6 customer service has failed to respond to my multiple email and phone inquiries. ThDesired Settlement: I purchased an item through another vendor which comes with a lifetime warranty. Seven days after purchase it stopped working. I contacted customer service, explained the problem. I was told to return the item and upon receipt they would ship replacement To date I have received nothing. Customer service basically told me they have no record. I AM Fed UP
Business
Response:
Hello,