Regarding complaint,
This person called left a few
messages wanting to schedule an appointment to repair her washer, returned her call she wanted to set a time for someone
to repair her washer, asked her what
the problem was she said it was working just having problems at spin cycle,left out the fact the it was leaking ,sent out tech the next day which was a holiday Good Friday he spent over an hour, transmission needed to be
replaced,it would be cheaper to buy a new machine, Tech informed problem to see what we can do to help her with a new machine and to extend our cost to her due to her stating that she was going though a divorce .
The tech gave her the phone number, address and website of the discount store which she called and purchased washer at our costalso emailed her the washer and cost for her to reviewNow as for the cost for the appointment she requested , I do not have the help of a crystal ball to know exactly what the problem is however with the information given could only guesstimate
cost would be approximately Not given the truth valuable time was wasted along with a diagnostic that could have be done over the phone at no charge regarding invoice she received for the diagnostic appointment and now stating that its a rip off and kept going on and on, proceeded to explain then stopped wanting to end this so with out hesitation house call was
not charged only the tech timeThis person paid for the revised invoice in fullwe are grateful for the many families that appreciates the time, savings, concern and professional input that we do our best to give to all that we serviceEvery one goes though difficult times in life and what you may be facing the person that is trying to help you may be facing something even more challenging however if that person has only good intentions and is able to
look pass self you are being treated with kindness being thankful is always good There is a saying if you have nothing good to say ...say nothing! or reflect on what is going on before reactingThere is goodness in
this worldRegards,
General Manager
Regarding complaint,
This person called left a few
messages wanting to schedule an appointment to repair her washer, returned her call she wanted to set a time for someone
to repair her washer, asked her what
the problem was she said it was working just having problems at spin cycle,left out the fact the it was leaking ,sent out tech the next day which was a holiday Good Friday he spent over an hour, transmission needed to be
replaced,it would be cheaper to buy a new machine, Tech informed problem to see what we can do to help her with a new machine and to extend our cost to her due to her stating that she was going though a divorce .
The tech gave her the phone number, address and website of the discount store which she called and purchased washer at our costalso emailed her the washer and cost for her to reviewNow as for the cost for the appointment she requested , I do not have the help of a crystal ball to know exactly what the problem is however with the information given could only guesstimate
cost would be approximately Not given the truth valuable time was wasted along with a diagnostic that could have be done over the phone at no charge regarding invoice she received for the diagnostic appointment and now stating that its a rip off and kept going on and on, proceeded to explain then stopped wanting to end this so with out hesitation house call was
not charged only the tech timeThis person paid for the revised invoice in fullwe are grateful for the many families that appreciates the time, savings, concern and professional input that we do our best to give to all that we serviceEvery one goes though difficult times in life and what you may be facing the person that is trying to help you may be facing something even more challenging however if that person has only good intentions and is able to
look pass self you are being treated with kindness being thankful is always good There is a saying if you have nothing good to say ...say nothing! or reflect on what is going on before reactingThere is goodness in
this worldRegards,
General Manager