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Kang Wei Laundromat

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Reviews Kang Wei Laundromat

Kang Wei Laundromat Reviews (2)

The cause of the fire was not due to defect of my machineIt was because the customer's own fault by placing items that cannot be washed or dried into the dryerI took pictures of the clothes after the
fire, one of the items have a tag that say "No washNo Bleach No IronNo dry clean, no tumble dry." It started with the fire only in the clothes, not the machine itselfIt is mostly due to plastic in the bed sheets melted inside that cause the fireI have pictures and the original burn clothes at the laundromatThe fire department and the gas company have come to check the machine, they all say the machine was not in defectAs of now, the machine is still usable but with a heavy burn smell, that I have to closed the machineThe amount she requested was not reasonable, all the items were used and it did not cost that much money for a few bed sheetsFurthermore, the customer should reimburse the damage that she did to my dryer machine by drying prohibited itemsI have all the evidence of the event if you need any, I will provide itThank you for you time

Review: on 9/*/2014 I brought my laundry to Kang Wei Laundromat Inc. to wash and dry. Somehow while my laundry was drying it caught fire and all my laundry was damanage. When the worker pour water over the fire instead the fire extinguisher, he kept ignoring me while I asked for fire extinguisher. The fire dept came an check the machine, the business remain open while smoke all over. After I spoke with the [redacted] request for reimbursement for my damage good. The [redacted] spoke to me with very rude attitude while our conversation continue she gather her friends in the laundromat talking loudly in another language, she kept ignoring me and refused to reimburse my lost.Desired Settlement: I would like the laundromat to reimburse me with my bedding that was burned.

Business

Response:

The cause of the fire was not due to defect of my machine. It was because the customer's own fault by placing items that cannot be washed or dried into the dryer. I took pictures of the clothes after the fire, one of the items have a tag that say "No wash. No Bleach No Iron. No dry clean, no tumble dry." It started with the fire only in the clothes, not the machine itself. It is mostly due to plastic in the bed sheets melted inside that cause the fire. I have pictures and the original burn clothes at the laundromat. The fire department and the gas company have come to check the machine, they all say the machine was not in defect. As of now, the machine is still usable but with a heavy burn smell, that I have to closed the machine. The amount she requested was not reasonable, all the items were used and it did not cost that much money for a few bed sheets. Furthermore, the customer should reimburse the damage that she did to my dryer machine by drying prohibited items. I have all the evidence of the event if you need any, I will provide it. Thank you for you time.

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Description: CLEANERS

Address: 5409 6th Avenue, Brooklyn, New York, United States, 11220-3118

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