Kangaroo Express

I spoke with Ms [redacted] about the incident that occurred, we spoke about our policy on checking all bills greater than $either with a pen or by light Ms [redacted] was apologized too and the CSR was spoken to

We were unaware of the issue addressed, on this day the fuel price sign had broken and the store was unable to change the price, once management was notified of the issue with the price sign, we had our fuels department lower the fuel price to match the price that the price sign was stuck
on. Please have Mr*** come by the store so that we can refund him the difference in the fuel prices. We apologize for the inconvenience this has caused Mr***. Please give him my phone number and I will correct the issue personally.
Thank you
*** ***, Market Manager
Circle K
228-***

We were unaware of the issue addressed, on this day the fuel price sign had broken and the store was unable to change the price, once management was notified of the issue with the price sign, we had our fuels department lower the fuel price to match the price that the price sign was stuck on.
Please have Mr*** come by the store so that we can refund him the difference in the fuel prices. We apologize for the inconvenience this has caused Mr***. Please give him my phone number and I will correct the issue personally. Thank you*** ***, Market ManagerCircle K228-***

The claim for case ID # *** was originally denied due to our initial fuel investigation finding no indication that our premium fuel was contaminatedAfter another customer complaint, our Fuel Department performed a more in
depth investigation to find there was an issue at this locationWe have since reimbursed the claimant for their repairs

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After talking with the customer we have resolved the situation.  The company will be sending out [redacted] to check calibration on the pumps.  Our tech will be on site to replace old nozzles and check card readers.  The customer was pleased and I thanked him for his business.

I spoke with Ms [redacted] about the incident that occurred, we spoke about our policy on checking all bills greater than $10 either with a pen or by light.  Ms [redacted] was apologized too and the CSR was spoken to