Kangaroo Jac's

May 6,
*** *** *** ** *** ***
*** *** *** *** *** ***
*** ** ***
Re:
Complaint #***, *** ***
To Whom It May Concern:
Kangaroo Jacs has
received the complaint filed by *** *** and we are happy to respond
I personally spoke to *** *** on April 17th. During our conversation *** *** informed me that her attorney would be contacting our company regarding the matter
*** *** booked a party at Kangaroo Jac's under the company's previous ownership The company was purchased by *** *** *** *** after her party was booked, but before the date the party was scheduled to take placeIt's clear there has been some confusion on the part of *** *** and the change in ownership may be partly to blame. Kangaroo Jac's apologizes for any inconvenience caused to the *** as a result
*** *** *** *** has honored the pricing customers were quoted by previous ownership in all cases We have attempted to honor the pricing *** *** was quoted when her party was booked For the record, *** *** *** *** is happy to honor the price she was provided when her party was initially booked It's only fair that a customer be charged the price they are promised when their party is booked regardless of any changes in ownership.
Based on her complaint, *** *** states that she was quoted a price of $249.90. She paid a $deposit leaving a balance of $
The price we quoted *** *** was in fact $244 plus taxes and fees. This price was emailed to *** *** multiple times and both our computer systems and *** *** personally confirm having received this price by email