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Kangaroo Vanlines

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Kangaroo Vanlines Reviews (9)

Complaint: [redacted] I am rejecting this response because: It is not clearly articulated how and when the proposed credit will be accomplished The lack of clarity lacks professional follow through and accountability A date and method shoukd be included in the documentation there is no mention of the damage done to my property and what steps and compensation will be provided to address the numerous damages the company did to my property Sincerely, Anton [redacted] r

I am rejecting this response because: it isn't satisfactory nor timelyI feel I was ripped off and should have received followup calls and good customer serviceInstead my calls were sent to Voice Mail and never returned afternumerous attempts.Sincerely, [redacted] *** Dear consumer, We were having difficulties accessing our portal to respond and tend to complaintsWe sincerly apologize again and for the delayed responseWe are improving our communication skills in the company and again apologize for the lack of communicationWe are willing to offer a settlement of $ A direct of extension of will get you in contact with upper management and if by chance they are out of the office your voicemail will be returned

*** *** Complaint ID: *** Dear consumer, We apologize for the change of estimates from your past move and most recent moveAs we used an inventory program to estimate both moves in which on site revisions were still requiredNot to say the items enlarged through time however,
there was a difference in the space utilizedWe will revisit the account for further review as we do appreciate the repeat business

Anton ***r Complaint ID: *** Dear consumer, It was advised we do not provide on-site estimateWe utilize a program that is accurate to the standard measurements of an item/furnitureThe program can be manually altered if specific measurements are given from shipper
This was not provided from shipperWe apologize to have this miscommunication but our intentions were not to cause any more stress upon the situationThe estimate provided increased times due to the add on of items throughout the reservations process Although our drivers cannot predict traffic in delays for arrival, contract states we are not responsible for compensation under specific circumstancesWe did not violate our contract as we did arrive on the contracted dayIn good faith, for the hour delay, we provided a monetary discount of $When movers arrived, a final walk through and visual estimate was conducted as total cost amounted to $for a total of cubic feetThe original reservation rate was also honored versus the contracted terms entailing any additional cubic feet would be at full tariff of $per cubeConsumer was settled at $3.85per cf for all space utilizedAs far as delivery, The delivery protocol is as follows: PICK UP AND DELIVERY SCHEDULE:Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchasedStandard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup)The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery dateWe strive to meet the shippers requested and estimated time of arrival, however during season it may take a little more timeAt this point your goods are on a truck if not yet deliveredWere sorry for the situation to boil down as this and we hope you can accept our formal apology

Dear consumer,In response to your distress that you have experience during your move the company would like extend our deepest apologizesOur company in no way intends to cause emotional or monetary suffering during your moveHowever, you were reserved for cubic feet during your move which you exceeded at the time of pick upThe amount of extra cubic feet that you surpassed was due to the wrong measurements of the items specified at the time of sale resulting in an overage of cubic feet of The items were in fact larger in size and this in turn resulted to the additional amount that was incurred in your total bill and your total amount of cubic feet coming to The long carry fee is a labor fee that is occurred when our movers must tread more than 75ft from the delivery truck to your doorTaking a farther consideration into your situation we have understood that the long carry has been less then correct and we are willing to credit you the amount that is due for that long carry on top of the $that we have already presented for your total moveThank you for bringing attention during this matter and allowing us to hear your concerns

Complaint: ***
I am rejecting this response because: it isn't satisfactory nor timelyI feel I was ripped off and should have received followup calls and good customer serviceInstead my calls were sent to Voice Mail and never returned afternumerous attempts
Sincerely,
*** ***

We are in receipt of this claim submitted through the Revdex.com. At this point we will investigate the situation regarding our driver's behavior. We have several steps impleted to do prior employment and background checks on our employees to help avoid these types of scenarios from occurring....

Unfortunately at this time we are unable to fulfill your request for obtaining a full refund on your move due to the fact that although you are not satisfied with the final result we did in fact render services to you. Regarding your missing items you are still able to file a claim with our claims department. Once the claim gets settled you will receive the agreed upon amount via a company check. We do apologize for the fact that we were unable to fulfill your expectations and look forward to resolving all matters with you.

I am rejecting this response because: it isn't satisfactory nor timely. I feel I was ripped off and should have received followup calls and good customer service. Instead my calls were sent to Voice Mail and never returned afternumerous attempts.Sincerely,[redacted]   Dear consumer, We were having difficulties accessing our portal to respond and tend to complaints. We sincerly apologize again and for the delayed response. We are improving our communication skills in the company and again apologize for the lack of communication. We are willing to offer a settlement of $100.00.  A direct of extension of 208 will get you in contact with upper management and if by chance they are out of the office your voicemail will be returned.

Complaint: [redacted]
I am rejecting this response because: It is not clearly articulated how and when the proposed credit will be accomplished   The lack of clarity lacks professional follow  through and accountability   A date and method shoukd be included in the documentation  there is no mention of the damage done to my property and what steps and compensation will be provided to address the numerous damages the company did to my property 
Sincerely,
Anton [redacted]r

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