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Kanivi Hair

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Kanivi Hair Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statements in the response is false I still have the text messages where I contacted them about the hair before the days, the day I received it They failed on their part to respond back to my text message In that text message I expressed that I will be leaving on vacation in a couple of days and need the right product before I leave The smell never left the hair no matter how many times I washed it and It was a totally different texture then I order Yes the hair was installed but immediately uninstalled for return the next day How can you say your have Customer Satisfactory when it took them weeks to respond back to me after trying and trying to reach someone I even went as far are taking a trip to the store which is not close to me and no one was there I never asked for a refund, just the right product and if they cant do that then please give me a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear complain analyst at the Revdex.com, We at KANIVIHAIR love and value all our customers and will do everything within companies’ policy to make sure that our customers have a long lasting positive experience with our companyWe carefully looked into complaints made by [redacted] and would like to address all concerns made in this complaintWe understand that virgin hair products could be expensive and customers may need some extra time to determine whether they like product completely before committing to the purchaseTherefore, our return policy allows customers to examine hair bundles for up to days to make sure it’s texture and length is what the customer asked forExamining hair bundles does not considers to wearing the hair; hair should be manned in its original condition and not unraveled or usedIn this case customer claims to receive the wrong texture of hair, with an unpleasant scent to which we disagreeWe carefully investigated transaction and confident that the customer received the right order and in a timely mannerIf upon delivery, customer was dissatisfied with the purchase we would gladly accept return of the products in exchange for a full refund.To our understanding ; the customer accepted delivery, examined the hair, unraveled bundles of hair, installed hair, used hair for a few weeks and only then intended to return the productsUnfortunately, we are neither able to process a return nor issue a refund to the customer at this pointMoreover, the customer was dissatisfied with the way our customer service is conducted via text messagingWe understand, that some customers may prefer to speak to customer service representatives over the phone and not via email or text messagingOur company made a conscious decision to use email and text messaging as the only way to communicate with our customers in order to serve them betterText messaging and email allows us to keep track of communications and avoid miscommunicationsAll of our marketing and advertising materials reflect that "TEXT ONLY" is a preferred method of communication.We hope that we addressed all concerns of [redacted] in this letterIf you feel otherwise or need additional information, please feel free to contact us at [redacted] m or by mail at [redacted] ***.We believe in doing the right things by our customers , in return our customers reward us with leadership sales and great reviewsSincerely, KANIVIHAIR

+1

Dear Sir/Madam, Making sure that the expectations of our customers are met is one of the core values of our company. However, in case of *** *** we are unable to resolve this issue in favor of the customer, as doing so violates our return policy.Although, we are unable to restock the used product; we hope that we will get another opportunity to serve great quality products to *** ***. Best regards

Dear complain analyst at the Revdex.com, We at KANIVIHAIR love and value all our customers and will do everything within companies’ policy to make sure that our customers have a long lasting positive experience with our company. We carefully looked into complaints made by...

[redacted] and would like to address all concerns made in this complaint. We understand that virgin hair products could be expensive and customers may need some extra time to determine whether they like product completely before committing to the purchase. Therefore, our return policy allows customers to examine hair bundles for up to 7 days to make sure it’s texture and length is what the customer asked for. Examining hair bundles does not considers to wearing the hair; hair should be manned in its original condition and not unraveled or used. In this case customer claims to receive the wrong texture of hair, with an unpleasant scent to which we disagree. We carefully investigated transaction and confident that the customer received the right order and in a timely manner. If upon delivery, customer was dissatisfied with the purchase we would gladly accept return of the products in exchange for a full refund.To our understanding ; the customer accepted delivery, examined the hair, unraveled bundles of hair, installed hair, used hair for a few weeks and only then intended to return the products. Unfortunately, we are neither able to process a return nor issue a refund to the customer at this point. Moreover, the customer was dissatisfied with the way our customer service is conducted via text messaging. We understand, that some customers may prefer to speak to customer service representatives over the phone and not via email or text messaging. Our company made a conscious decision to use email and text messaging as the only way to communicate with our customers in order to serve them better. Text messaging and email allows us to keep track of communications and avoid miscommunications. All of our marketing and advertising materials reflect that "TEXT ONLY" is a preferred method of communication.We hope that we addressed all concerns of [redacted] in this letter. If you feel otherwise or need additional information, please feel free to contact us at [redacted]m or by mail at [redacted].We believe in doing the right things by our customers , in return our customers reward us with leadership sales and great reviews. Sincerely, KANIVIHAIR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statements in the response is false.  I still have the text messages where I contacted them about the hair before the 7 days, the day I received it.  They failed on their part to respond back to my text message.  In that text message I expressed that I will be leaving on vacation in a couple of days and need the right product before I leave.  The smell never left the hair no matter how many times I washed it and It was a totally different texture then I order.  Yes the hair was installed but immediately uninstalled for return the next day.  How can you say your have Customer Satisfactory when it took them weeks to respond back to me after trying and trying to reach someone.  I even went as far are taking a trip to the store which is not close to me and no one was there.  I never asked for a refund, just the right product and if they cant do that then please give me a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 1620 Nostrand Avenue, Brooklyn, New York, United States, 11226-5569

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