Initial Business Response /* (1000, 5, 2016/07/26) */
As the customer stated above, she was told it was an error in the showcase and that the computer had the correct price and could not be over-riddenShe still wanted the knife and purchased it and leftWhen she called she was offered to return
the item and get a full refund if she was not happy with her purchase
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told there was an error in the pricing until I had paid for the knife.I did not know there was a pricing error till I looked at my receipt and questioned the sales clerk
The knife was advertised in the show case as $*** plus taxI can not be charged a higher price than the advertised price
Again, if I had not noticed the price difference there wouldn't be this issue because I was not told the difference
***
I purchased the knife thinking the price was $***
Final Business Response /* (4000, 17, 2016/08/25) */
Customer has been offered multiple times to return the product for a full refundThe customer still may return the item for a full refund
As the customer stated above, was told it was an error and could not be over-riddenShe still wanted the item and purchased it and left
When she called she was offered to return the item and get a full refund if she was not happy with her purchase
Final Consumer Response /* (4200, 15, 2016/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure what they mean by me being offered multiple times a refund
My issue is that I was charged a higher price than the advertised price***
Initial Business Response /* (1000, 5, 2016/07/26) */
As the customer stated above, she was told it was an error in the showcase and that the computer had the correct price and could not be over-riddenShe still wanted the knife and purchased it and leftWhen she called she was offered to return
the item and get a full refund if she was not happy with her purchase
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told there was an error in the pricing until I had paid for the knife.I did not know there was a pricing error till I looked at my receipt and questioned the sales clerk
The knife was advertised in the show case as $*** plus taxI can not be charged a higher price than the advertised price
Again, if I had not noticed the price difference there wouldn't be this issue because I was not told the difference
***
I purchased the knife thinking the price was $***
Final Business Response /* (4000, 17, 2016/08/25) */
Customer has been offered multiple times to return the product for a full refundThe customer still may return the item for a full refund
As the customer stated above, was told it was an error and could not be over-riddenShe still wanted the item and purchased it and left
When she called she was offered to return the item and get a full refund if she was not happy with her purchase
Final Consumer Response /* (4200, 15, 2016/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure what they mean by me being offered multiple times a refund
My issue is that I was charged a higher price than the advertised price***