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Kanpai Reviews (7)

Revdex.com spoke with the manager of the restaurant who states that he was not aware of the situation and that no complaint was made to him regarding this concernHe stated that the customer is welcome to back to the restaurant and he will refund the gratuity that was added

Dear Sir/Ma’am:Please accept my apologies for the delay in responding to your email regarding a customer concern with ID #***The notification from Revdex.com was sent to a personal email account that is very rarely used.First contact with customer (date unknown):- Customer came into the Center to
inform the instructor of the injury and that the student will NOT be attending Taekwondo classes for several weeks- Customer did NOT submit a medical note, at this time- Instructor considered this visit as a ‘courtesy call’ only (NO commitment was made between the Center and the customer, regarding holding the membership and/or stopping the monthly payments using Electronic Fund Transfer via our billing company)Second contact with customer (5/5/or 5/6/2015):- Customer came to the Center to submit a printed medical note dated 4/30/2015, stating: * No PE Class/Sports/Exercise: This patient is placed on no activity from 4/30/through 5/24/* Full Activity: The patient was evaluated and deemed able to return to PE Class/Sports/Exercise at full capacity on 5/25/* In addition, a handwritten note was added to the bottom of the printed medical note stating “No Karate till 7-5-15”- Despite the medical note, customer informed instructor that the student may NOT be able to return to class for 3-months and she wanted to hold the membership for that duration- Due to the Center’s policy on membership HOLD, the instructor informed customer that the medical note will be forwarded to meI needed a chance to review the Membership Agreement and present the customer with available options, if anyThird contact with customer (5/8/2015):- I called customer at 5:PM; no answer; left a voicemail asking to return my call- Customer returned call at 6:PMPLEASE NOTE:- There is a Membership Agreement between the Center and the customer * Begin date: 12/16/* End date: 12/15/2015- The Center is under NO obligation to HOLD a membership, for any reasonHowever, as a courtesy to our students and their families, the Center occasionally approves on a case by case basis, a ‘short-term’ membership hold for a medical reason with a supporting doctor's noteShort-term is defined as a period not to exceed daysIf a medical note states a longer period, it is the Center’s policy to approve days ONLY and resume the membership after that timeMonthly payments will continue, as scheduled, per the terms on the Membership AgreementThe ‘end date’ will just be extended for however many days were approved* Per phone conversation on May 8, I told the customer that I can approve a 2-week extension to the student’s end dateThis should mafor the remaining days until the student can perform any PE Class/Sports/Exercise, per the medical noteI explained to her that the student may resume class on 5/25/2015, with ‘no physical activity’ until 7-5-The student can concentrate, instead, on the KNOWLEDGE portion of his curriculum as well as numerous other activities that can be tailored to accommodate the student’s limitationHowever, the customer declined this option because she wanted a 5-month hold, instead.- Membership ‘TRANSFER’ (per Section III of the Membership Agreement): For a $transfer fee, a customer may transfer a membership to another individual (i.eanother family member or a close family friend)This will allow someone else to benefit from the remaining membership instead of letting it go unusedThe TRANSFER would take effect upon completion of the necessary paperwork between the customer and the Center* Per phone conversation on May 8, after the customer declined the 2-week extension, she stated that the student may NOT be able to go back to class for 5-monthsShe also stated that the student may NEVER be able to continue with the membership againAs such, I offered the above option to the customer and also offered to waive the $transfer feeAgain, the customer declined this option.- Consumers Right of Cancellation (per the Membership Agreement): “You may cancel this agreement penalty free within days of execution date of this agreement, exclusive of holidays and weekends upon mailing or delivering written certified notice of cancellation to above addressThis agreement may be canceled as to the affected person for reasons of death or substantial disability by providing a death certificate or disability statement by a certified physicianYou may cancel this agreement if the Center goes out of business and fails to provide facilities within miles of, or moves its facilities more than miles from, the present facilities”* Per phone conversation on May 8, just before the customer ended the call, she informed me that she is canceling the agreement and that she will be closing the bank account that is used for the monthly payments * Since the customer’s reason for canceling did NOT fall under the terms of the Consumers Right of Cancellation, she was NOT released from her obligation, as stated in the Membership Agreement * The billing company we use have their own systematic process when dealing with past due accounts and the final step is to forward a delinquent account to the collection agencyAs you can see, the Center was very willing to work with the customer by offering her with optionsApproving her request for a 5-month hold (in this given situation) would greatly compromise the integrity of the Center, in regard to its policies governing membership agreements.Sincerely,*** ***
***

Revdex.com:
I
have reviewed the offer and/or response made by the business in reference to complaint ID *** and I appreciate the gesture from the business but I would rather not go back to the businessHowever I'm very happy the manager is now aware of how his employees are treating customers and I hope he keeps a close eye on it
Regards,
*** ***

RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and I appreciate the gesture from the business but I would rather not go back to the businessHowever I'm very happy the manager is now aware of how his employees are treating customers and I hope he keeps a close eye on it
Regards,
*** ***

I am rejecting this response because:this is a complete lie ! She would not work with me in any way except a 2 week extension for I have no idea what reason! He has a broken arm I have by hand dropped off two doctors notes which he lied about first one then I had to go in second time again stating student is exempt from any full activity due to injury! His wife told me she can't die anything due to the fact he was in a contract I requested 3 months off as doctors note stated she declined and offered only 2 weeks! This is a shady business man who ism lying through his teeth!

Revdex.com spoke with the manager of the restaurant who states that he was not aware of the situation and that no complaint was made to him regarding this concern. He stated that the customer is welcome to back to the restaurant and he will refund the gratuity that was added.

Review: My family and I used to eat frequently at kanpai in hopewell. We haven't been going recently because the last time we went my mother didn't put a tip on her credit card receipt because she was leaving a cash tip and the waitress shook the receipt at her and said very loud and angrily " you don't leave a tip?". This was completely out of line and embarrassing. Last night me, my fianc, and our two friends decided to go and try it out again. When we got our bill there was grutity added to our bill and there was only four of us. In the past I noticed sometimes they would add it when it was just me and my fianc but we were younger and I didn't really pay much attention to it but it's insane that a business can pick and choose when they want add grutity and it's not even for a large party.Desired Settlement: I'd like to know how/why they are allowed to do this and speak to customers the way they do

Business

Response:

Revdex.com spoke with the manager of the restaurant who states that he was not aware of the situation and that no complaint was made to him regarding this concern. He stated that the customer is welcome to back to the restaurant and he will refund the gratuity that was added.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and I appreciate the gesture from the business but I would rather not go back to the business. However I'm very happy the manager is now aware of how his employees are treating customers and I hope he keeps a close eye on it.

Regards,

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Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 5303 Oaklawn Blvd, Hopewell, Virginia, United States, 23860-7348

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