Kansas City Business Journal

[redacted] < [redacted] @bizjournals.com>Mar (day ago)tomeDear Ms***,In response to ID #11121887, the Kansas City Business Journal regrets any inconvenience to this customerWe are in the process of refunding the full amount that he requested ($50)? Regarding the complaint, the offer was to pay $for a subscription and get a $gift certificate.? What appears to have happened was that the customer paid the $in three separate installments.? One of the installments was inadvertently not credited to his account, so our records never indicated that the full $was paid and therefore a gift certificate was not released.? We again regret this inconvenience to this customer.? We note that to date, the customer was sent nine issues of the Business Journal.? Additionally, if the customer is still interested in the above-referenced offer, we are happy to honor itPlease contact [redacted] , Audience Development Director, at 816-777-or via email at? [redacted] @bizjournals.com.Please let me know if you require any additional information.Thank you, [redacted] , Audience Development DirectorThanks, and please confirm receipt of our response.? ? [redacted] Audience Development DirectorKansas City Business JournalMain Street, Suite 210Kansas City MO 64105Phone? 816-777-2216Fax? 816-472-4010Email? [redacted] @bizjournals.com

Dear Ms***,In response to ID #11121887, the Kansas City Business Journal has refunded Mr [redacted] the full amount ($50.00). On March 11, 2016, $was refunded via check number #(receipt of which Mr [redacted] has acknowledged). The remaining $was refunded to Mr [redacted] in two payments via credit card (Mr [redacted] 's Visa card ending in 8894), the first on February 8, 2016, in the amount of $25.64, and the second on March 4, in the amount $9.36. Attached is a statement showing the two credits to Mr [redacted] 's account. Please let me know if you require any additional information.Thank you, [redacted] , Audience Development Director [redacted] Audience Development DirectorKansas City Business JournalMain Street, Suite 210Kansas City MO 64105Phone 816-777-2216Fax 816-472-4010Email [redacted] @bizjournals.com

Dear Ms***,In response to ID #11121887, the Kansas City Business Journal has refunded Mr*** the full amount ($50.00).? On March 11, 2016, $was refunded via check number #(receipt of which Mr*** has acknowledged).? The remaining $was refunded to Mr*** in two payments via credit card (Mr***'s Visa card ending in 8894), the first on February 8, 2016, in the amount of $25.64, and the second on March 4, in the amount $9.36.? Attached is a statement showing the two credits to Mr***'s account.? Please let me know if you require any additional information.Thank you,*** ***, Audience Development Director*** ***Audience Development DirectorKansas City Business JournalMain Street, Suite 210Kansas City MO 64105Phone 816-777-2216Fax 816-472-4010Email? ***@bizjournals.com

---------- Forwarded message ----------From:? *** ***Date: Tue, Apr 12, at 4:PMSubject: RE: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #11121887.To: Revdex.com Revdex.com:Thanks!? I have verified one KCBJ check deposit and two KCBJ electronic deposits.? Complaint #is resolved.? Regards,*** ***

*** ***Mar (day ago)tomeDear Ms***,In response to ID #11121887, the Kansas City Business Journal regrets any inconvenience to this customerWe are in the process of refunding the full amount that he requested ($50)? Regarding the complaint, the
offer was to pay $for a subscription and get a $gift certificate.? What appears to have happened was that the customer paid the $in three separate installments.? One of the installments was inadvertently not credited to his account, so our records never indicated that the full $was paid and therefore a gift certificate was not released.? We again regret this inconvenience to this customer.? We note that to date, the customer was sent nine issues of the Business Journal.? Additionally, if the customer is still interested in the above-referenced offer, we are happy to honor itPlease contact *** ***, Audience Development Director, at 816-777-or via email at? ***@bizjournals.com.Please let me know if you require any additional information.Thank you,*** ***, Audience Development DirectorThanks, and please confirm receipt of our response.? ? *** ***Audience Development DirectorKansas City Business JournalMain Street, Suite 210Kansas City MO 64105Phone? 816-777-2216Fax? 816-472-4010Email? ***@bizjournals.com