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Kaplan Test Prep & Admission

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Kaplan Test Prep & Admission Reviews (1)

Review: There is suppose to be a money back guarantee....well it's NOT! I felt safe purchasing this class from a reputable company like Kaplan. Boy was I WRONG!!!

I signed up for the GRE PREP Courses Online. I took the trial class, paid the $1000 in multiple payments. I was paired up with an online advisor, whom I contacted after taking the first class and requested to take the classes in 6-9 months, because I was not going to be able to take the classes at that time. I realized that I needed the math review prior to proceeding. A few months later I called to sign up for the classes that I had never taken and was told that my classes had EXPIRED! WHAT? I NEVER TOOK THE CLASSES AND I TOLD THE ADVISOR THAT! I requested a refund at that time because I had never taken the classes and learned that Kaplan was difficult to work with. I was directed to a Manager and was told that the classes could not be retaken (which I never took) that there was no refund available because I had never taken the GRE, and the time had EXIPRED!!!! This was beyond frustrating, because I completed the installment payments, and never expected KAPLAN to STEAL my hard earned money! Never has a company stolen money from me like this! Usually a company this large works to place you into another class, or refunds the money without a problem. I have never had such horrific customer service! I still have the emails to them, and have proof, but they are too large of a corporation to fight. I also tried to dispute the charges with my credit card, but they were not able to retrieve the money, because the time was past 6 months.

Business

Response:

Thank you so much for bringing this matter to my attention. We were able to issue [redacted] a 75% refund less the $45 restocking fee for her course books. She was granted the 75% refund because she notified us at her second class session of her intent to drop. As outlined in her enrollment agreement, she is entitled to receive the same. The student is satisfied with the resolution so we are closing the case.Respectfully, [redacted]Corporate Resolution Specialist Enrollment and Experience Team ProcessorKaplan Test Prep[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

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Description: SCHOLASTIC PREP COURSES, BOOKS & MATERIALS, TESTING APPARATUS

Address: 460 Turner Street, Suite 214, Fort Lauderdale, Florida, United States, 33309-1905

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