Kaplan Test Prep and Admissions

In reconciling the Revdex.com Complaint that the Customer Resolution Team received on January **, (Complaint # [redacted] ), the student has been given direct contact information for any future needs and has met with a [redacted] or additional supportStudent has received email confirmation that we will continue to work with the student regarding any future needs in order to assist in her success

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No one has spoken with me The issue did happen to get resolved a few days after I made the complaint but Kaplan reached out to me to speak about the complaint and have NOT spoken to me They did call me and email me at a time I was away without access to phone or emailI have since returned both the email and call I am currently awaiting their next attempt to reach me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In reconciling the Revdex.com Complaint that the Customer Resolution Team received on December, [redacted] (Complaint # [redacted] ), we have agreed that a partial refund is warranted Refund has been processed and complaint has been resolved

In reconciling the Revdex.com Complaint that the Customer Resolution Team received on January **, (Complaint # [redacted] ), Kaplan Test Prep and the student have reached a mutual resolution We will work with the student regarding any future needs in order to assist in her success

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

In reconciling the Revdex.com Complaint that the Customer Resolution Team received on January **, 2015(Complaint # [redacted] ), Kaplan Test Prep and the student have reached a mutual resolution The student will been supplied with the resources she needs in order to assist in her success

In resolving Complaint # [redacted] we have spoken with the student and the complaint has been resolved The student has also been supplied with direct contact information should she need further assistance

Initial Business Response / [redacted] (1000, 12, 2015/01/05) */ 1/3/ As per the request of the customer, All Temp has refunded $back to the Visa card for the services paid to [redacted] Plumbing

In resolution of this case, we have spoken to student and explained our policies and procedures Student is disappointed, but understands our policy Complaint Closed

This student was contacted an a mutual agreement was made to assist the student on 12/**/ This issue has been resolved

We have spoken with the parent and this case has been mutually resolved

In reconciling the Revdex.com Complaint that the Customer Resolution Team received on January **, 2015 (Complaint #[redacted]), the student has been given direct contact information for any future needs and has met with a [redacted] or additional support. Student has received email confirmation that we will continue to work with the student regarding any future needs in order to assist in her success.

In reconciling the Revdex.com Complaint that the Customer Resolution Team received on January **, 2015(Complaint #[redacted]), Kaplan Test Prep and the student have reached a mutual resolution.  The student will been supplied with the resources she needs in order to assist in her success.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:My concerns about curriculum content and out of date videos with specific citations showing that the Online Prep videos are from 2010 and that specifically Pharmacology (changes yearly) and Behavioral Sciences (they have DSMIV when medicine switched to DSMV in 2013) that I submitted to [redacted], my [redacted] were responded to with the text:  "We definitely value your feedback and collectively, with other feedback received throughout the year, we will use it in our next curriculum review and revision cycle."  I did speak with a [redacted].  I was allowed a 30min phone call with the instructor to review the material I had missed.Since then, I have spoken with [redacted], who assured me that she could give me a discount to $1600.00 final price on my Step 2 prep.  I have not received any confirmation in writing of this discount, so I am not able to state that the matter is resolved.Since then, I have attended another live class in which the video feel was consistently skipping despite my being on a T1 hardwired connection with a download speed of 160.10Mbps.When you are able to be in class, there is definite and real value to the course.  The MedAdvisors are helpful.  How the course is being sold is dishonest.  I am content to reach the resolution of $1600.00 total for my Step 2 course, but, again, have received no assurance in writing.  Since this all started with a verbal promise from Kaplan that was inaccurate, I will not consider the complaint settled until that point.Please be aware that the curricular issues are still a definite and real concern to consumers.  Kaplan's own saying about USMLE Step 1 is "the 3 P's," which are Pharmacology, Physiology, and Pathology.  An entire third of that is un-usably out of date in the Online Prep videos (pharmacology recordings from 2010).  Physiology was also primarily recorded in 2010 and does not follow the format of the admittedly excellent prep books.  I have not seen the Pathology recordings.  These are the recordings students are told to reference in the advent of absence from a class that is typically 4hrs/night for 6days/week.  Should students reference Behavioral Science videos that follow DSMIV criteria, they will actually be doing harm to their preparation as USMLE is already removing those criteria.  Again, there is great good to the course, and those that I have spoken with have been more than cordial and attempted to rectify the situation, which I do appreciate.  It is unfortunate that some corporate processes seem to undermine their efforts.  I do understand that there is little to no probability of significant change at an institutional level.For that reason, I am willing to accept the negotiated change.  I simply need written confirmation.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In resolving this complaint, we have spoken with this student and all has been resolved.

In resolving  Complaint #[redacted] we have spoken with the student and the complaint has been resolved.  The student has also been supplied with direct contact information should she need further assistance.

Initial Business Response /* (1000, 7, 2015/09/23) */
We will be refunding this customer $310.05. Also I left you a message please call me direct when you can at XXX-XXX-XXXX
Thank You,
Rick [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]