Kaplans Furniture is family owned business that has been in business for yearsI contacted the manufacture of this product and explained to them the customers concerns, dovetail and the glidesThere are two types of DovetailThere is a French Dovetail and an English DovetailThere are also two types of Bearing GlidesThe side mounted glides and a full extension ball bearing glideThe product they purchased, out of a catalogue, is both French dove tail and Full extension ball bearing glide on the bottom, a much better product then a roller glide on the sideAs far as what the salesperson told the customer, I have asked him and he claims that he did not tell them they would receive English DovetailAt this point, Kaplans has fulfilled there obligation to the customer and there is nothing else that we can doSincerely [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After reading the letter that was sent by the salesmanager of Kaplans, I am truly shockedTheir was never any foul language used at her or the salesperson when she calledYet another reason I don't want to do business with themWhat is a person suppossed to do when they are told to leave a deposit and then they call wanting the rest of the money before delivery? We would have taken delivery but the sofa was damaged I feel after talking to the sales manager three times that she should realize I do not want a repaired sofa I said we wanted a new one ordered but she kept saying we had to look at a repair first That was not acceptable At this point, I don't feel safe having to reorder and I can't trust them I just want my money back Regards, [redacted]
Today, 3/31/17, we received a formal dispute from your credit card company We are currently preparing a rebuttal to the credit card chargeback directly with your credit card company They will have our response shortly with any documentation needed from us Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted]
Today, 3/31/17, we received a formal dispute from your credit card company. We are currently preparing a rebuttal to the credit card chargeback directly with your credit card company. They will have our response shortly with any documentation needed from us. Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After reading the letter that was sent by the salesmanager of Kaplans, I am truly shockedTheir was never any foul language used at her or the salesperson when she calledYet another reason I don't want to do business with themWhat is a person suppossed to do when they are told to leave a deposit and then they call wanting the rest of the money before delivery? We would have taken delivery but the sofa was damaged I feel after talking to the sales manager three times that she should realize I do not want a repaired sofa I said we wanted a new one ordered but she kept saying we had to look at a repair first That was not acceptable At this point, I don't feel safe having to reorder and I can't trust them I just want my money back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** And *** ***
Kaplans Furniture is family owned business that has been in business for yearsI contacted the manufacture of this product and explained to them the customers concerns, dovetail and the glidesThere are two types of DovetailThere is a French Dovetail and an English DovetailThere are also
two types of Bearing GlidesThe side mounted glides and a full extension ball bearing glideThe product they purchased, out of a catalogue, is both French dove tail and Full extension ball bearing glide on the bottom, a much better product then a roller glide on the sideAs far as what the salesperson told the customer, I have asked him and he claims that he did not tell them they would receive English DovetailAt this point, Kaplans has fulfilled there obligation to the customer and there is nothing else that we can doSincerely *** ***
Dear *** ***:We at Kaplan's take great pride in servicing our customers. I apologize for the delay in resolving your issues at delivery. We did come to the resolution you had requested that same week and advised you of the same. We do reserve the right to remedy the situation as
we see fit. You were not willing to allow us to go through our process of resolvement. Kaplan's has a process and we need to follow it. We attempted to communicate with you in a reasonable manner at which you decided to use foul language towards our staff and myself. We were attempting to reorder you a replacement and you would not allow us to do so. Regards, Linda D***General ManagerKaplan's Furniture***440-471-
Kaplans Furniture is family owned business that has been in business for yearsI contacted the manufacture of this product and explained to them the customers concerns, dovetail and the glidesThere are two types of DovetailThere is a French Dovetail and an English DovetailThere are also two types of Bearing GlidesThe side mounted glides and a full extension ball bearing glideThe product they purchased, out of a catalogue, is both French dove tail and Full extension ball bearing glide on the bottom, a much better product then a roller glide on the sideAs far as what the salesperson told the customer, I have asked him and he claims that he did not tell them they would receive English DovetailAt this point, Kaplans has fulfilled there obligation to the customer and there is nothing else that we can doSincerely [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After reading the letter that was sent by the salesmanager of Kaplans, I am truly shockedTheir was never any foul language used at her or the salesperson when she calledYet another reason I don't want to do business with themWhat is a person suppossed to do when they are told to leave a deposit and then they call wanting the rest of the money before delivery? We would have taken delivery but the sofa was damaged I feel after talking to the sales manager three times that she should realize I do not want a repaired sofa I said we wanted a new one ordered but she kept saying we had to look at a repair first That was not acceptable At this point, I don't feel safe having to reorder and I can't trust them I just want my money back Regards, [redacted]
Today, 3/31/17, we received a formal dispute from your credit card company We are currently preparing a rebuttal to the credit card chargeback directly with your credit card company They will have our response shortly with any documentation needed from us Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted]
We have given them a re-selectionThis is completed
Today, 3/31/17, we received a formal dispute from your credit card company. We are currently preparing a rebuttal to the credit card chargeback directly with your credit card company. They will have our response shortly with any documentation needed from us. Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After reading the letter that was sent by the salesmanager of Kaplans, I am truly shockedTheir was never any foul language used at her or the salesperson when she calledYet another reason I don't want to do business with themWhat is a person suppossed to do when they are told to leave a deposit and then they call wanting the rest of the money before delivery? We would have taken delivery but the sofa was damaged I feel after talking to the sales manager three times that she should realize I do not want a repaired sofa I said we wanted a new one ordered but she kept saying we had to look at a repair first That was not acceptable At this point, I don't feel safe having to reorder and I can't trust them I just want my money back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** And *** ***
Kaplans Furniture is family owned business that has been in business for yearsI contacted the manufacture of this product and explained to them the customers concerns, dovetail and the glidesThere are two types of DovetailThere is a French Dovetail and an English DovetailThere are also
two types of Bearing GlidesThe side mounted glides and a full extension ball bearing glideThe product they purchased, out of a catalogue, is both French dove tail and Full extension ball bearing glide on the bottom, a much better product then a roller glide on the sideAs far as what the salesperson told the customer, I have asked him and he claims that he did not tell them they would receive English DovetailAt this point, Kaplans has fulfilled there obligation to the customer and there is nothing else that we can doSincerely *** ***
We have given them a re-selectionThis is completed
Dear *** ***:We at Kaplan's take great pride in servicing our customers. I apologize for the delay in resolving your issues at delivery. We did come to the resolution you had requested that same week and advised you of the same. We do reserve the right to remedy the situation as
we see fit. You were not willing to allow us to go through our process of resolvement. Kaplan's has a process and we need to follow it. We attempted to communicate with you in a reasonable manner at which you decided to use foul language towards our staff and myself. We were attempting to reorder you a replacement and you would not allow us to do so. Regards, Linda D***General ManagerKaplan's Furniture***440-471-