Kaplan's Furniture & Design

We have given them a re-selection. This is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] And [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After reading the letter that was sent by the salesmanager of Kaplans, I am truly shocked. Their was never any foul language used at her or the salesperson when she called. Yet another reason I don't want to do business with them. What is a person suppossed to do when they are told to leave a deposit and then they call wanting the rest of the money before delivery?  We would have taken delivery but the sofa was damaged.  I feel after talking to the sales manager three times that she should realize I do not want a repaired sofa.  I said we wanted a new one ordered but she kept saying we had to look at a repair first.  That was not acceptable.  At this point, I don't feel safe having to reorder and I can't trust them.  I just want my money back.
Regards,
[redacted]

Today, 3/31/17, we received a formal dispute from your credit card company.  We are currently preparing a rebuttal to the credit card chargeback directly with your credit card company.  They will have our response shortly with any documentation needed from us.  Thank you.

Dear [redacted]:We at Kaplan's take great pride in servicing our customers.  I apologize for the delay in resolving your issues at delivery.  We did come to the resolution you had requested that same week and advised you of the same.  We do reserve the right to remedy the situation as...

we see fit.  You were not willing to allow us to go through our process of resolvement.  Kaplan's has a process and we need to follow it.  We attempted to communicate with you in a reasonable manner at which you decided to use foul language towards our staff and myself.  We were attempting to reorder you a replacement and you would not allow us to do so.  Regards, Linda D[redacted]General ManagerKaplan's Furniture[redacted]440-471-4636

Kaplans Furniture is family owned business that has been in business for 80 years. I contacted the manufacture of this product and explained to them the customers concerns, dovetail and the glides. There are two types of Dovetail. There is a French Dovetail and an English Dovetail. There are also...

two types of Bearing Glides. The side mounted glides and a full extension ball bearing glide. The product they purchased, out of a catalogue, is both French dove tail and Full extension ball bearing glide on the bottom, a much better product then a roller glide on the side. As far as what the salesperson told the customer, I have asked him and he claims that he did not tell them they would receive English Dovetail. At this point, Kaplans has fulfilled there obligation to the customer and there is nothing else that we can do. Sincerely [redacted]