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Kapli Reviews (2)

I, on behalf of KAPLI INC, would like to respond to a complaint (Assigned ID:[redacted]) that The Revdex.com has filed. [redacted]had enrolled in CPA offline comprehensive courses on...

January [redacted], 2010. The total tuition fee for one-time payment is $4,650 (discount applied) and this course covers 2years. However, he only paid $1,100 which leaves $3,550 balance. He had already signed contract and this contract was terminated in January, 2012(application and receipt attached herewith). Nonetheless, he was still allowed CPA lessons and was even provided with textbooks (with only $1100 remittance). He enrolled in lessons himself, attended the lessons for one week and then, he did not show up afterwards on purpose. I continued to provide services. The characteristic of CPA offline course, the class proceeded and I provided the DVD (which was filmed lecture) for review lessons to students who missed classroom. I had explained to him already if he had not taken the lessons within two weeks after registration, I do refund the whole amount paid; this is our refund policy. He enrolled in the full courses almost 5 years ago(4 years and 11 months to be exact) not paying the due balance of $3,550 thus so the case ended as bad account disposal. I had responded a lot of times in the past in reference to his refund request. Furthermore, I had also explained to him that I cannot confirm refund because he had already received the service. Because he insists on the refund matter, I have to tell him that as our refund policy does not apply in this kind of situation and oppositely, if I were to arrange this as CPA offline comprehensive courses for 2 years, as he enrolled in four years term 11months ago and the course period had ended, he is the one who has to pay additional $300(comprehensive courses regulations cost $1,300 and registration fee $100); this is because he had not paid the remaining $3550 up to present. This means he has to pay extra additional $300 to us, not receiving any refund amount- he owes us money KAPLI does not offer offline lecture anymore, but only has online lectures now and still a lot of students are studying to become a CPA. If you still hope to become one, I can offer online class with special condition fees by applying the benefits as that of existing students. If you have any further questions, please contact me at [redacted] Kind regards, KAPLI INC

Review: I registered a cpa course at [redacted] I paid $1,500 to study a course of cpa.I studied myself with dvd made by kapli. When I registered, I said to the office womanthat I work at evening, so I want to try one week, then I would decide that I will keep studying or not. She said to me that you can do it.I studied a week myself watching dvd, and then I decided one week later.I said to the woman that I could not keep studying cpa course, because I work evening,it is very hard to study. I requested money back $1,000 after one week.They refuse refunding and according to their policy, they only refund in 2 weeks.But when I registered the course, I asked refund policy.They did not say anything about reund policy and they said to me that we do not have any refund policy. They just said to me that you can try and you can decide later if you can continue or not. I contacted many times, but they refused talking with me.Desired Settlement: Money back $1,000. ( I studied one week, so I request $1,000 not $1,500)

Business

Response:

I, on behalf of KAPLI INC, would like to respond to a complaint (Assigned ID:[redacted]) that The Revdex.com has filed. [redacted]had enrolled in CPA offline comprehensive courses on January [redacted], 2010. The total tuition fee for one-time payment is $4,650 (discount applied) and this course covers 2years. However, he only paid $1,100 which leaves $3,550 balance. He had already signed contract and this contract was terminated in January, 2012(application and receipt attached herewith). Nonetheless, he was still allowed CPA lessons and was even provided with textbooks (with only $1100 remittance). He enrolled in lessons himself, attended the lessons for one week and then, he did not show up afterwards on purpose. I continued to provide services. The characteristic of CPA offline course, the class proceeded and I provided the DVD (which was filmed lecture) for review lessons to students who missed classroom. I had explained to him already if he had not taken the lessons within two weeks after registration, I do refund the whole amount paid; this is our refund policy. He enrolled in the full courses almost 5 years ago(4 years and 11 months to be exact) not paying the due balance of $3,550 thus so the case ended as bad account disposal. I had responded a lot of times in the past in reference to his refund request. Furthermore, I had also explained to him that I cannot confirm refund because he had already received the service. Because he insists on the refund matter, I have to tell him that as our refund policy does not apply in this kind of situation and oppositely, if I were to arrange this as CPA offline comprehensive courses for 2 years, as he enrolled in four years term 11months ago and the course period had ended, he is the one who has to pay additional $300(comprehensive courses regulations cost $1,300 and registration fee $100); this is because he had not paid the remaining $3550 up to present. This means he has to pay extra additional $300 to us, not receiving any refund amount- he owes us money KAPLI does not offer offline lecture anymore, but only has online lectures now and still a lot of students are studying to become a CPA. If you still hope to become one, I can offer online class with special condition fees by applying the benefits as that of existing students. If you have any further questions, please contact me at [redacted] Kind regards, KAPLI INC

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Description: ACCOUNTING SERVICES

Address: 16 West 32nd Street, Suite 306, New York, New York, United States, 10001

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