Kaptain's Plumbing

See attachment 1-4- To Whom It May Concern, This letter is Kaptains Plumbing response to [redacted] complaint On September 20, Kaptains Plumbing met [redacted] at his rental property to give a quote on plumbing work that needed to be doneHe was provided a proposal for the work prescribed [redacted] later rejected the proposal and was going to move in a different direction October 26, 2016, Kaptains Plumbing received an email containing a “Request for Rebid” in which the scope of work was reduced about 50% November 5, Kaptains Plumbing emailed a second proposal to [redacted] which he excepted and sent a check for the full balanceA verbal start date was set for November 21, When [redacted] ’s check arrived it was made out improperly and could not be cashed [redacted] sent a second checkWith this delay the first verbal start date would not be achievedHowever, we agreed to start the following Tuesday, November 29, Monday, November 28, 2016, Kaptains Plumbing contacted [redacted] to let him know we would be onsite the following dayAt this time [redacted] asked Kaptains Plumbing to not start the job yetThe electric was not completed and secondly he would be in Indiana on Tuesday December 13, (over weeks later)He wanted to meet onsite and change the scope of work Sunday December 11, Kaptains Plumbing contacted [redacted] to confirm our appointment for Tuesday morning 9AMAt this time [redacted] responded he would have to reschedule for he would not be in town until Wednesday night, December 14, Once again, Kaptains Plumbing changed our schedule to suit [redacted] ’s very late notices and cancellations We finally met onsite Friday December 16, about 2PM To look at an additional scope of work which was mostly everything removed over two months priorWe came to a verbal agreement and a verbal start date of Monday, December 19, was setBEFORE I left this meeting I turned to [redacted] and said, “Sunday, Monday, and Tuesday Southern Indiana would be experiencing single digit temperatures and that I may be on freeze calls” [redacted] responded with no problem, “as long as it’s done by Thursday”That Thursday’s date was December 22, Sunday December 18, I communicated to [redacted] emergency calls had started and that I would not be onsite Monday, December 19, and wasn’t positive about TuesdayHe offered no response Just after 11:00AM Monday, [redacted] had his laborer call me to ask when I would be thereWhile I was still talking to the laborer [redacted] texted my phone to ask me to start Tuesday Morning-I responded that “I was trying.” [redacted] immediate response was that I “was not dependable” and he wanted a full refund I responded to him that Kaptains Plumbing has only operated at his direction through this entire ordeal and that as soon as I finished the job I was on I would certify mail his refund check to him immediatelyBefore two hours had passed his check was sent, on that day, December 19, [redacted] replied that “I’ll file a lawsuit against you at AM tomorrow (Tuesday, December 20,2016) if you aren’t willing to meet me and issue my refund today”When I told [redacted] of the certified mail he then raced to Madison Indiana to file the lawsuit Monday afternoon Due to the abrupt change of direction, and tone of his communications; as well as, I was alone on the truck that day it seemed a better decision to not step foot on [redacted] ’s property or meet him in person that day Kaptains Plumbing has only operated at [redacted] s direction- he wanted to reschedule, we didHe wanted to postpone, we didWithout an added costHe wanted a refund check, I immediately sent it to him certified mail that very day Which [redacted] has refused to pick up at the post office I have also had an attorney, [redacted] **, try to contact [redacted] to resolve this issue and he has refused to take his call repeatedly Finally, Kaptains Plumbing would like to mention the words that were spoken by the Revdex.com representative- “over three years and this is your first complaint”

Do NOT do business with this person
He performed work in my crawlspace if my home
VERY shoddy work
Installed insulation upside down, causing it to hold moisture, get heavy and fall to the floor
He installed vapor barrier Did not cover entire crawl space floor
Did not overlap sections inches
He has not returned my phone calls

I did receive a refund and I dropped my lawsuit.** *** ***

See attachment
1-4- To Whom It May Concern, This letter is Kaptains Plumbing response to *** *** complaint On September 20, Kaptains Plumbing met *** *** at his rental property to give a quote on plumbing work that needed to be doneHe was provided a proposal for the work prescribed*** *** later rejected the proposal and was going to move in a different direction October 26, 2016, Kaptains Plumbing received an email containing a “Request for Rebid” in which the scope of work was reduced about 50% November 5, Kaptains Plumbing emailed a second proposal to *** *** which he excepted and sent a check for the full balanceA verbal start date was set for November 21, When *** ***’s check arrived it was made out improperly and could not be cashed*** *** sent a second checkWith this delay the first verbal start date would not be achievedHowever, we agreed to start the following Tuesday, November 29, Monday, November 28, 2016, Kaptains Plumbing contacted *** *** to let him know we would be onsite the following dayAt this time *** *** asked Kaptains Plumbing to not start the job yetThe electric was not completed and secondly he would be in Indiana on Tuesday December 13, (over weeks later)He wanted to meet onsite and change the scope of work Sunday December 11, Kaptains Plumbing contacted *** *** to confirm our appointment for Tuesday morning 9AMAt this time *** *** responded he would have to reschedule for he would not be in town until Wednesday night, December 14, Once again, Kaptains Plumbing changed our schedule to suit *** ***’s very late notices and cancellations We finally met onsite Friday December 16, about 2PM To look at an additional scope of work which was mostly everything removed over two months priorWe came to a verbal agreement and a verbal start date of Monday, December 19, was setBEFORE I left this meeting I turned to *** *** and said, “Sunday, Monday, and Tuesday Southern Indiana would be experiencing single digit temperatures and that I may be on freeze calls”*** *** responded with no problem, “as long as it’s done by Thursday”That Thursday’s date was December 22, Sunday December 18, I communicated to *** *** emergency calls had started and that I would not be onsite Monday, December 19, and wasn’t positive about TuesdayHe offered no response Just after 11:00AM Monday, *** *** had his laborer call me to ask when I would be thereWhile I was still talking to the laborer *** *** texted my phone to ask me to start Tuesday Morning-I responded that “I was trying.” *** *** immediate response was that I “was not dependable” and he wanted a full refund I responded to him that Kaptains Plumbing has only operated at his direction through this entire ordeal and that as soon as I finished the job I was on I would certify mail his refund check to him immediatelyBefore two hours had passed his check was sent, on that day, December 19, *** *** replied that “I’ll file a lawsuit against you at AM tomorrow (Tuesday, December 20,2016) if you aren’t willing to meet me and issue my refund today”When I told *** *** of the certified mail he then raced to Madison Indiana to file the lawsuit Monday afternoon Due to the abrupt change of direction, and tone of his communications; as well as, I was alone on the truck that day it seemed a better decision to not step foot on *** ***’s property or meet him in person that day Kaptains Plumbing has only operated at *** ***s direction- he wanted to reschedule, we didHe wanted to postpone, we didWithout an added costHe wanted a refund check, I immediately sent it to him certified mail that very day. Which *** *** has refused to pick up at the post office. I have also had an attorney, *** *** ** *** **, try to contact *** *** to resolve this issue and he has refused to take his call repeatedly Finally, Kaptains Plumbing would like to mention the words that were spoken by the Revdex.com representative- “over three years and this is your first complaint”