Complaint: ***I am rejecting this response because:There is inaccurate information in the business responseThere was never a response to my request for the details of winterizationI am happy to provide all email correspondence between myself and Kapura contractingAlso, the home is not a foreclosure, but is listed as a short sale at this timeAgain, I am happy to provide supporting documentation of suchWhat is frustrating to me is that Kapura contracting neglected to turn off the electric baseboard, which has resulted in the excessive electric billsThey refuse to explain why that was neglected as part of their work completion in my homeI do have a remaining balance, which I intend to pay, but because of the gross negligence on their part, I now have electric bills to $398, which I need to address as wellBefore they were in the home doing work, my bills were $per monthIt is not until they completed work and neglected to turn off the electric baseboard, that my electric bill rose sharply.Sincerely,*** ***
Response to Customer Complaint -*** ***
Bill Kapura Building Contractors, Incwas hired to repair *** *** home due to water damaged home as a result of a freeze up due to no heat, and many broken pipesShe resides in ***, and her property was not monitoredWe began our
work in AprilThe lawn was not mowed for the entire summer, and neighbors that had homes for sale complained to the town, as the property appeared abandoned*** *** asked that we mow it for herWe mowed in July, and just received payment in DecemberWe were in need of power and water during constructionOn 7/14/there was a tag from the water provider that the water was to be shut off for non- paymentThe utility company would not allow us to have the power put in the company’s name until the homeowner’s balance was paid*** *** established a payment plan with both the electric company and water company, and we were then able to obtain the power to be billed to the company during constructionOur work was completed by the third week of SeptemberOn 9/19/*** *** requested we winterize her home, and we did*** *** was informed that we would be taking the power out of our name on 10/31/She had stated that there was to be an open house on November 1, conducted by her realtor, and would be switching the power back in her name at that timeThroughout the construction process, *** *** realtor was very anxious to show the home, as it was in foreclosureThere evidently were people in her home after our work was completed*** *** emailed questioning the company why switches were on and things plugged inShe believed that winterization included monitoring lights left in the on position and items unpluggedWe emailed a response that winterization was draining the heating system to avoid pipes burstingWe emailed back and forth on this issueOn 12/31/2015, *** *** inquired about her electric bill being highThe bill was from the previous days. We responded our work was completed per her signed certificate of satisfaction dated September 23, Winterization took place the first week of November per *** *** requestWe were responsible for the electric bill until 10/31/The company is not responsible for the electric bill past 10/31/On 1/12/*** *** emailed the company stating that she asked the realtor to check on why the electric bills were highShe stated the realtor said the baseboard heat was left on, and that shutting everything off was part of winterization process, and would not pay her balance to Bill Kapura Building Contractors, Incuntil she heard backWe explained that the electric bill was not our responsibility beyond 10/31/She questioned again what winterizing the home meantOn 1/13/we responded again, stating that winterizing the home is draining the heating system to avoid pipes bursting, which was completed, and we are not responsible for her electric billTo date, *** *** has an unpaid balance of $1,for the balance of her invoice and the winterizationWe have fulfilled all of our contractual obligationsApparently *** *** does not want to pay what is owedIf payment is not received, we intend to take legal action.%
Complaint: ***I am rejecting this response because:There is inaccurate information in the business responseThere was never a response to my request for the details of winterizationI am happy to provide all email correspondence between myself and Kapura contractingAlso, the home is not a foreclosure, but is listed as a short sale at this timeAgain, I am happy to provide supporting documentation of suchWhat is frustrating to me is that Kapura contracting neglected to turn off the electric baseboard, which has resulted in the excessive electric billsThey refuse to explain why that was neglected as part of their work completion in my homeI do have a remaining balance, which I intend to pay, but because of the gross negligence on their part, I now have electric bills to $398, which I need to address as wellBefore they were in the home doing work, my bills were $per monthIt is not until they completed work and neglected to turn off the electric baseboard, that my electric bill rose sharply.Sincerely,*** ***
Response to Customer Complaint -*** ***
Bill Kapura Building Contractors, Incwas hired to repair *** *** home due to water damaged home as a result of a freeze up due to no heat, and many broken pipesShe resides in ***, and her property was not monitoredWe began our
work in AprilThe lawn was not mowed for the entire summer, and neighbors that had homes for sale complained to the town, as the property appeared abandoned*** *** asked that we mow it for herWe mowed in July, and just received payment in DecemberWe were in need of power and water during constructionOn 7/14/there was a tag from the water provider that the water was to be shut off for non- paymentThe utility company would not allow us to have the power put in the company’s name until the homeowner’s balance was paid*** *** established a payment plan with both the electric company and water company, and we were then able to obtain the power to be billed to the company during constructionOur work was completed by the third week of SeptemberOn 9/19/*** *** requested we winterize her home, and we did*** *** was informed that we would be taking the power out of our name on 10/31/She had stated that there was to be an open house on November 1, conducted by her realtor, and would be switching the power back in her name at that timeThroughout the construction process, *** *** realtor was very anxious to show the home, as it was in foreclosureThere evidently were people in her home after our work was completed*** *** emailed questioning the company why switches were on and things plugged inShe believed that winterization included monitoring lights left in the on position and items unpluggedWe emailed a response that winterization was draining the heating system to avoid pipes burstingWe emailed back and forth on this issueOn 12/31/2015, *** *** inquired about her electric bill being highThe bill was from the previous days. We responded our work was completed per her signed certificate of satisfaction dated September 23, Winterization took place the first week of November per *** *** requestWe were responsible for the electric bill until 10/31/The company is not responsible for the electric bill past 10/31/On 1/12/*** *** emailed the company stating that she asked the realtor to check on why the electric bills were highShe stated the realtor said the baseboard heat was left on, and that shutting everything off was part of winterization process, and would not pay her balance to Bill Kapura Building Contractors, Incuntil she heard backWe explained that the electric bill was not our responsibility beyond 10/31/She questioned again what winterizing the home meantOn 1/13/we responded again, stating that winterizing the home is draining the heating system to avoid pipes bursting, which was completed, and we are not responsible for her electric billTo date, *** *** has an unpaid balance of $1,for the balance of her invoice and the winterizationWe have fulfilled all of our contractual obligationsApparently *** *** does not want to pay what is owedIf payment is not received, we intend to take legal action.%