Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was no way for me to cancel more than hours before my arrival date since I made the reservation less than hours before my arrival date.I did, however, cancel more than hours before my arrival time I also cancelled the day prior, and less than hours after making the reservation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The company keeps saying the check was issuedWe still do not have anything from them and now they refuse to talk with usOur complaint is dollars for a house full of furniture, dishes, paintings.? Every room stuffed.? We still find that hard to believe.But like I said, we wanted some final numbers in November, here it is January and still being jerked aroundJust send the money, my Mom is years old and heartbroken about how we got ripped off by your companyI guess she will have to settle for $When you send it, I will clear the complaint.Regards, [redacted]
I just wanted to say thank you to Mel, Jan and Rob for being such professional and caring people I attended their estate sale last weekend and it was one of the nicest ones I have ever attended They were so helpful and everything so organized I look forward to attending all of their Estate Sales in the future Thank you all so very much for everything
Business states that this reservation was made less than hours from when the reservation was They have a hour cancellation policy There will be no refund
I am have used this company for sales and have purchased items from their store and sales I have always had a very positive experience The owner and staff are great to work with I enjoy visiting the store and looking through the new inventory as it comes through
Ns estate sales has helped me through this hard time Their professionalism and customer service was beyond my expectations They are full service and I would recommend them to anybody looking to liquidate!!!
To whom it may concern,
A check was sent out last week to this client and the client cashed the check on May 12, as soon in the attachment
If you are in need of any further information, please let me know
Thank you
*** ***
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NS Estate Sales
I was genuinely impressed with the work done by NS estatesI was forced to downsize and tried to sell my own stuff for weeks without much luckThey took excellent care of me and helped me get my feet back under meVery impressed with the work they did
NS Estate Sales went into business with said client last year The contract was to go to Tuscon and remove the entire household of items and bring back to Surprise, AZ to liquidate Through out the past year inventory updates were sent to client which showed which items have sold for
that time period If any items were being donated, it was also noted on the inventory update This was sent numerous times through out the past year so that way we were in contact with the client and the client knew what was going on at all times.In November of 2014, client contacted us stating they wanted to close their consignment account We informed them that we would donate the remaining items and close up their account in the amount of $ Then out of now where we receive this complaint, which states we owe them $for their items, which is not the case and again client was aware of all activity through out the time frame Now client does not want wish to collect payment so their $is on holding waiting for them.All communication was done through e-mail and is all documentedAttached is their inventory list for review If you would like to see all emails concerning this claim, please let us know
Hi Britnee,I am sorry to say that although NS Estate Sales promised a check "by the end of the week" (as well as a tracking number) I have...
received nothing and it is now more that 3 weeks since the promise was made. I do not believe they are acting in good faith, nor do I believe the first check was ever mailed (supposedly in October). Certainly nothing has been done since my complaint was filed with you and you made contact with the business. At this point I would ask for a cashier's check in the amount due me as I doubt that a "normal" check NS Estate Sales would even clear the bank. I am no longer communicating directly with them. People who work with this company are most often already suffering from grief and the loss of a loved one; it makes the company's disregard for their obligations to their clients even more disappointing. I appreciate any help you can offer. [redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no way for me to cancel more than 24 hours before my arrival date since I made the reservation less than 24 hours before my arrival date.I did, however, cancel more than 24 hours before my arrival time. I also cancelled the day prior, and less than 2 hours after making the reservation.
Regards,
[redacted]
Business states that this reservation was made less than 24 hours from when the reservation was. They have a 24 hour cancellation policy. There will be no refund.
Payment should have been received by now, however the check has not been cashed, so we will reissue the payment and we will ensure that payment is sent with a usps tracking number to ensure it is delivered to this client promptly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The company keeps saying the check was issued. We still do not have anything from them and now they refuse to talk with us. Our complaint is 908 dollars for a house full of furniture, dishes, paintings.? Every room stuffed.? We still find that hard to believe.But like I said, we wanted some final numbers in November, here it is January and still being jerked around. Just send the money, my Mom is 99 years old and heartbroken about how we got ripped off by your company. I guess she will have to settle for $908. When you send it, I will clear the complaint.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern, the following complaint was resolved between us and our client, in which our client received full payment and has cashed said check. This took place in October, 2014. We were told by our client that he would remove this case and/or mark it as resolved. So at...
the time we did not take action. We are more than happy to provide any documentation to Revdex.com to show that matters have been resolved. Please let me know what we have to do to get this case to show as resolved.
I just wanted to say thank you to Mel, Jan and Rob for being such professional and caring people. I attended their estate sale last weekend and it was one of the nicest ones I have ever attended. They were so helpful and everything so organized. I look forward to attending all of their Estate Sales in the future. Thank you all so very much for everything.
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was no way for me to cancel more than hours before my arrival date since I made the reservation less than hours before my arrival date.I did, however, cancel more than hours before my arrival time I also cancelled the day prior, and less than hours after making the reservation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The company keeps saying the check was issuedWe still do not have anything from them and now they refuse to talk with usOur complaint is dollars for a house full of furniture, dishes, paintings.? Every room stuffed.? We still find that hard to believe.But like I said, we wanted some final numbers in November, here it is January and still being jerked aroundJust send the money, my Mom is years old and heartbroken about how we got ripped off by your companyI guess she will have to settle for $When you send it, I will clear the complaint.Regards, [redacted]
I just wanted to say thank you to Mel, Jan and Rob for being such professional and caring people I attended their estate sale last weekend and it was one of the nicest ones I have ever attended They were so helpful and everything so organized I look forward to attending all of their Estate Sales in the future Thank you all so very much for everything
***,Your check will be sent out to you this week along with your donation slip and final inventory break down Thank you.NS Estate Sales
Business states that this reservation was made less than hours from when the reservation was They have a hour cancellation policy There will be no refund
I am have used this company for sales and have purchased items from their store and sales I have always had a very positive experience The owner and staff are great to work with I enjoy visiting the store and looking through the new inventory as it comes through
Ns estate sales has helped me through this hard time Their professionalism and customer service was beyond my expectations They are full service and I would recommend them to anybody looking to liquidate!!!
To whom it may concern,
A check was sent out last week to this client and the client cashed the check on May 12, as soon in the attachment
If you are in need of any further information, please let me know
Thank you
*** ***
/>
NS Estate Sales
I was genuinely impressed with the work done by NS estatesI was forced to downsize and tried to sell my own stuff for weeks without much luckThey took excellent care of me and helped me get my feet back under meVery impressed with the work they did
NS Estate Sales went into business with said client last year The contract was to go to Tuscon and remove the entire household of items and bring back to Surprise, AZ to liquidate Through out the past year inventory updates were sent to client which showed which items have sold for
that time period If any items were being donated, it was also noted on the inventory update This was sent numerous times through out the past year so that way we were in contact with the client and the client knew what was going on at all times.In November of 2014, client contacted us stating they wanted to close their consignment account We informed them that we would donate the remaining items and close up their account in the amount of $ Then out of now where we receive this complaint, which states we owe them $for their items, which is not the case and again client was aware of all activity through out the time frame Now client does not want wish to collect payment so their $is on holding waiting for them.All communication was done through e-mail and is all documentedAttached is their inventory list for review If you would like to see all emails concerning this claim, please let us know
Hi Britnee,I am sorry to say that although NS Estate Sales promised a check "by the end of the week" (as well as a tracking number) I have...
received nothing and it is now more that 3 weeks since the promise was made. I do not believe they are acting in good faith, nor do I believe the first check was ever mailed (supposedly in October). Certainly nothing has been done since my complaint was filed with you and you made contact with the business. At this point I would ask for a cashier's check in the amount due me as I doubt that a "normal" check NS Estate Sales would even clear the bank. I am no longer communicating directly with them. People who work with this company are most often already suffering from grief and the loss of a loved one; it makes the company's disregard for their obligations to their clients even more disappointing. I appreciate any help you can offer. [redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no way for me to cancel more than 24 hours before my arrival date since I made the reservation less than 24 hours before my arrival date.I did, however, cancel more than 24 hours before my arrival time. I also cancelled the day prior, and less than 2 hours after making the reservation.
Regards,
[redacted]
We will send you your payment in the mail immediately. Thanks.[redacted]
Business states that this reservation was made less than 24 hours from when the reservation was. They have a 24 hour cancellation policy. There will be no refund.
Payment should have been received by now, however the check has not been cashed, so we will reissue the payment and we will ensure that payment is sent with a usps tracking number to ensure it is delivered to this client promptly.
[redacted],Your check will be sent out to you this week along with your donation slip and final inventory break down. Thank you.NS Estate Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The company keeps saying the check was issued. We still do not have anything from them and now they refuse to talk with us. Our complaint is 908 dollars for a house full of furniture, dishes, paintings.? Every room stuffed.? We still find that hard to believe.But like I said, we wanted some final numbers in November, here it is January and still being jerked around. Just send the money, my Mom is 99 years old and heartbroken about how we got ripped off by your company. I guess she will have to settle for $908. When you send it, I will clear the complaint.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern, the following complaint was resolved between us and our client, in which our client received full payment and has cashed said check. This took place in October, 2014. We were told by our client that he would remove this case and/or mark it as resolved. So at...
the time we did not take action. We are more than happy to provide any documentation to Revdex.com to show that matters have been resolved. Please let me know what we have to do to get this case to show as resolved.
I just wanted to say thank you to Mel, Jan and Rob for being such professional and caring people. I attended their estate sale last weekend and it was one of the nicest ones I have ever attended. They were so helpful and everything so organized. I look forward to attending all of their Estate Sales in the future. Thank you all so very much for everything.