Karaokesky

[redacted] *** [redacted] *** [redacted] Tracking Number: [redacted] Service: UPS Ground Service Guaranteed By: End of Day Friday, Aug 1, Thanks, [redacted] From: [redacted] Sent: Tuesday, July 29, 10:AM To: [redacted] Subject: Re: martin ranger karaoke player Thank Youyou are however telling me that the dvd +will only play original disc's and not copiesThe first disc I sent was a copied disc and you stated that the disc played fineI'm not sure what to believecould you please send me an explanationI felt the unit I sent was defective and was going to receive a replacement rather then the you I sent you to look atI appreciate the cooperation but now not sure if I made the right choice when I purchased this this unit thank you [redacted] From: [redacted] To: [redacted] Sent: Tuesday, July 29, 10:AM Subject: Re: martin ranger karaoke player Martin Roland International Corp NBerry StBREA, CA TEL: 714-255-FAX: 714-255- Hi [redacted] We will send the DVD-back to you today It can play all the original disk Thanks, [redacted] From: [redacted] Sent: Monday, July 28, 5:PM To: [redacted] Subject: Re: martin ranger karaoke player

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font-size: 19px; font-family: Century;">Tracking Number: [redacted]
Service: UPS Ground Service
Guaranteed By: End of Day Friday, Aug 1, 2014
Thanks,
[redacted]
 
 
From: [redacted]
Sent: Tuesday, July 29, 2014 10:26 AM
To: [redacted]
Subject: Re: martin ranger 950 karaoke player
 
Thank You. you are however telling me that the dvd +950 will only play original disc's and not copies. The first disc I sent was a copied disc and you stated that
the disc played fine. I'm not sure what to believe. could you please send me an explanation. I felt the unit I sent was defective and was going to receive a 
replacement rather then the you I sent you to look at. I appreciate the cooperation but now not sure if I made the right choice when I purchased this this unit.
thank you
[redacted]
 
From: [redacted]To: [redacted] 
Sent: Tuesday, July 29, 2014 10:16 AM
Subject: Re: martin ranger 950 karaoke player
 
 
 
Martin Roland International Corp.
365 N. Berry St. BREA, CA 92821
TEL: 714-255-8666 FAX: 714-255-9666
 
Hi [redacted]
 
We will send the DVD-950 back to you today.
It can play all the original disk.
Thanks,
[redacted]
 
From: [redacted]
Sent: Monday, July 28, 2014 5:43 PM
To: [redacted]
Subject: Re: martin ranger 950 karaoke player

Martin Roland International Corp.
365 N. Berry St. BREA, CA 92821
TEL: 714-255-8666 FAX: 714-255-96661. After I clean the disk it works fine.
    we test some other disk is working.
    So we didn’t change the player.
 
2. If you can change the reader I can send you one.
    Let me know if you need one.
    But you need to pay for the shipping $10.
 
 
You bought this play on 3/312014 already over 30 day return period.
So you can’t return.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr [redacted]
       I have several questions that I hope you may answer for me.
1. Why was old karaoke player returned to me when in earlier e-mail you stated you would replace it.
2. The karaoke disc I sent you and that you cleaned with water and you stated played on  a 950II and 950 karaoke was the same type of
disc I sent with my old karaoke unit.
3. Are the units that you played disc I sent  the same as my unit and if so why don't they play on my unit 
4. Is their a reader that can be replaced in my unit so as not to be sending the player back and forth as it costs a lot of money.
5. The address where I purchased this unit and yours are the same. If unit can not be repaired can I return for full refund as it cannot
 play my music. I would like to get answers to these questions.
Thank you:
[redacted]
Regards,
[redacted]

Review: I ordered a karaoke machine from karaokesky which shares the same address with the [redacted]. The machine does not play some cd disc's. I was in contact with johnson chang or changjohnson by e-mail. He asked me to send a cd that would not play on my machine for him to lookat. He responded that the cd had scratches on surface and that he cleaned with water and itplayed fine on a model 950II and a 950. He asked me to return my unit for replacement. I shipped this at my cost of $15.00. I later received an E-mail from [redacted] stating he was returningmy unit and that it played original disc. My efforts to contact [redacted] by e-mail and phonehas been hitting a dead end. If the complaint is accepted I will forward all e-mails that we exchanged. [redacted] Phone number is 1-714-255-8666Thank You;[redacted]Desired Settlement: I wish a refund for this unit at it is not what it claims it can do.

Business

Response: