Karbella Construction Company

Tell us why here...I have spoken to Mr [redacted] and have more than agreed to refund the difference of his dispute in the amount of a full refund for the total charged amount of $on 7/5/Mr [redacted] has agreed to remove this complaint and has agreed that the issues is resolved Thank you , Shane karbella construction

Business responded See attached.Business response copied and pasted below by Revdex.com staff 8/20/15.Karbella Construction Western Parkway Unit H Willoughby, Ohio E-mail: [email protected] Telephone: 440-742-Revdex.com Euclid 4th Floor Cleveland, Ohio Attn.: [redacted] 19th day of August Re.: ID Mr& Mrs***e Briar Road Cleveland Hts., Ohio From the beginning of the contract, the down payment was made and we started to work Mr& Mrs***e seemed very concerned and we at Karbella Construction like when our customers take interest in the service being provided by our companyThe original contract was for a roof; during the process the client continually wanted to aitemsI (Shane P***) when their desire can to my attention tried to accommodate their additional requestThe ***'s felt that the additional work should be done for "Free"An example is the chimney was not apart of the original contractThe ***'s felt that this addition should be added in for freeI negotiated with the ***'s and we agreed on a price after I stated that this could not be done free of charge, they agreed to the additional cost work continuedI would like to site another example outside the upstairs bedroom were widows which had a like area or pitched area which you could set plantThe children while we were working were allowed to play in this area, when they were re-directed they stated that their parent allowed them to play out on the roof in this area which is highly unsafeI child playing on a roof is not safe; and unsupervised is unspeakableNeedless to say, that this section had to be re-pitched due to the childrenThe ice guard on the roof was run from — feet which is above city code; Mr& Mrs [redacted] took issue with this and stated that isn't correctp.2Mr& Mrs***e stated that a pry bar was not used on the cedar wood and damages were doneTo once again demonstrate to Mr***e good faith who was verbally abusive; the ***'s were given cedar boards which matched their home to repair what Mr [redacted] did not likeThe cost was $300.00; Mr [redacted] stated that he wanted to repair this himselfMrs [redacted] shared with one of the workmen that she wanted to divorce her husband and the workman walked off shaking head without a verbal response she became angry because she felt he should listen, the workman was not on-site for that this is very inappropriate behavior on the part of Mrs***The ***'s wanted a skylight in-stalled; this was not including with roof permitI was phone on a severely rainy Saturday evening and was asked to come out on Sunday the rain did not stop on SundayI was told by Mrs [redacted] that her roof was leakingUpon the next business day -Bill" was sent out to repair the roof where Mr& Mrs***e stated there was a leakUpon Bill's arrival the inspector was at the ***e's homeMr& Mrs***e had asked the inspector to be present when Bill whom we sent out to address the home owner's concernsMr***e was very verbally abusive and refused to let Bill or the inspector on the property to look for leaks and address this situationMr [redacted] stated that he was going to ruin Karbella Construction on the Internet and any other way he couldMr [redacted] became so verbally abusive that the inspector for the city got into his car and leftAt this point our repairman left site tooWe at Karbella Construction feel that we have given concessions and would like to be paid for services renderedThe initial deposit which was given to begin work has been charged backSince the statement was madeKarbella Construction has placed a lien on the ***'s property prior to the charge back for balance dueWe have tried to resolve this issue with the [redacted] to NO avail to this pointSincerely,Brandon O***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

We have retained an attorney who can address issues as required, but we have been advised that we are not to discuss the issue with anyone as we go through the legal process.Our attorney is:*** ** *** *** *** *** *** ** ***We are very grateful to the Revdex.com for your help in trying to resolve this issue

Karbella Construction holds itself to the hightest customer service standards providing quality work for hundreds of customers in North east Ohio, treating our customers and their homes with respect.This is in the hands of our attorney at this time due to non payment of completed project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business...

responded.  See attached.Business response copied and pasted below by Revdex.com staff 8/20/15.Karbella Construction 38341 Western Parkway Unit H Willoughby, Ohio 44094 E-mail: [email protected] Telephone: 440-742-2287 Revdex.com 2800 Euclid 4th Floor Cleveland, Ohio Attn.: [redacted] 19th day of August 2015 Re.: ID 10693148 Mr. & Mrs. [redacted]e                              2192 Briar Road                             Cleveland Hts., Ohio 44118 From the beginning of the contract, the down payment was made and we started to work Mr. & Mrs. [redacted]e seemed very concerned and we at Karbella Construction like when our customers take interest in the service being provided by our company. The original contract was for a roof; during the process the client continually wanted to add-on items. I (Shane P[redacted]) when their desire can to my attention tried to accommodate their additional request. The [redacted]'s felt that the additional work should be done for "Free". An example is the chimney was not apart of the original contract. The [redacted]'s felt that this addition should be added in for free. I negotiated with the [redacted]'s and we agreed on a price after I stated that this could not be done free of charge, they agreed to the additional cost work continued. I would like to site another example outside the upstairs bedroom were widows which had a like area or pitched area which you could set plant. The children while we were working were allowed to play in this area, when they were re-directed they stated that their parent allowed them to play out on the roof in this area which is highly unsafe. I child playing on a roof is not safe; and unsupervised is unspeakable. Needless to say, that this section had to be re-pitched due to the children. The ice guard on the roof was run from 6 — 9 feet which is above city code; Mr. & Mrs. [redacted] took issue with this and stated that isn't correct. p.2Mr. & Mrs. [redacted]e stated that a pry bar was not used on the cedar wood and damages were done. To once again demonstrate to Mr. [redacted]e good faith who was verbally abusive; the [redacted]'s were given 8 cedar boards which matched their home to repair what Mr. [redacted] did not like. The cost was $300.00; Mr. [redacted] stated that he wanted to repair this himself. Mrs. [redacted] shared with one of the workmen that she wanted to divorce her husband and the workman walked off shaking head without a verbal response she became angry because she felt he should listen, the workman was not on-site for that this is very inappropriate behavior on the part of Mrs. [redacted]. The [redacted]'s wanted a skylight in-stalled; this was not including with roof permit. I was phone on a severely rainy Saturday evening and was asked to come out on Sunday the rain did not stop on Sunday. I was told by Mrs. [redacted] that her roof was leaking. Upon the next business day -Bill" was sent out to repair the roof where Mr. & Mrs. [redacted]e stated there was a leak. Upon Bill's arrival the inspector was at the [redacted]e's home. Mr. & Mrs. [redacted]e had asked the inspector to be present when Bill whom we sent out to address the home owner's concerns. Mr. [redacted]e was very verbally abusive and refused to let Bill or the inspector on the property to look for leaks and address this situation. Mr. [redacted] stated that he was going to ruin Karbella Construction on the Internet and any other way he could. Mr. [redacted] became so verbally abusive that the inspector for the city got into his car and left. At this point our repairman left site too. We at Karbella Construction feel that we have given concessions and would like to be paid for services rendered. The initial deposit which was given to begin work has been charged back. Since the statement was made. Karbella Construction has placed a lien on the [redacted]'s property prior to the charge back for balance due. We have tried to resolve this issue with the [redacted] to NO avail to this point. Sincerely,Brandon O[redacted]

Tell us why here...I have spoken to Mr [redacted] and have more than agreed to refund the difference of his dispute in the amount of a full refund for the total charged amount of $279.00 on 7/5/2016 . Mr. [redacted] has agreed to remove this complaint and has agreed that the issues is resolved .
Thank...

you , Shane
karbella construction

We are sorry for the inconvenience they you have suffered .we are hoping you would allow us to come out at your earliest convenience .I assure you we will be out at the specified time that you select and get to the bottom of the issues you are having.thank you , Shane