[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.It appears everything has been correctedShe did not want to have the reinstatement date of the loans at the end of this monthNot clear why, but I just want this resolved; which basically it is now.? Thank you for your assistance, [redacted] ***?
? ? February 22, ? Department of Financial Institutions State of Wisconsin Attn:? [redacted] ? ReComplaint of [redacted] # [redacted] ? Dear Mr [redacted] , ? Thank you for bringing this matter to our attention [redacted] first reached out to us related to vehicle repairs and an injury that she suffered after an accident in late December on February 14th via an email to our Member Services area.? When I discussed her concerns with her she indicated she needs her vehicle repaired and wanted us to pay for the repairs.? In addition, she wanted us to pay for her rental car expense.? I explained our relationship as the lienholder and offered to help with the repair process and that she should work with the insurance company to resolve the rental car payments.? At that time she was undecided on the auto body shop she would be using for the repairs.? Our conversations continued and I urged her to locate a repair shop that would invoice for the work vs demanding payment up front as the shops she had spoken with had required so we could assure the repairs would be complete before paymentI explained this would be her best interest for payment to be made after the repairs.? At the same time we offered to issue a letter of guaranty to the repair shop if needed to support the repairs being completed.? ? [redacted] chose Big O Tires to repair the vehicle.? They were able to invoice for the repairs and kept in contact as the repair was completed over the course of two days.? ? Summit received a claim check from MetLife in the amount of $as a payoff for the loan balance.? We discussed the balance due to Big O Tires and [redacted] acknowledged the final invoice remittance in the amount of $3762.91.? We issued a check to Big O Tires and sent it overnight.? The remaining funds of $were placed into [redacted] ’s savings account so she could have access to the funds for medical bills or payment for the rental car as she sees fit.? This balance was meant to be paid against the outstanding loan balance, however, we felt that due to [redacted] ’s financial situation and her request to pay medical bills and the rental car payment, the funds would be best used as she had requested.? ? ? ? ? ? Please let us know if you need anything else regarding this matterIf not, we will consider this matter closed and resolved ? Thank you, [redacted] VP Lending, Analytics & Credit Risk Summit Credit Union ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below[redacted] HAD NO BUSINESS IN ENTERING THE CAR REPAIR BUSINESS, I WAS TOLD BUT NEVER SHOWN BY QUALTIY AUTO OF ALBUQUERQUE NEW MEXICO THIS FRAME WAS DEEMED UNSAFE AFTER BAILEYS GOT DONE WIHT ITI TOLD PHIIPU OF BIG O'S NOT TO REPAIR THE CAR UNTIL I AND MY MOM AND MOM AS A PHYSICAL DAMAGE EXPERT FOR YEARS FOR AMERICAN FAMILY TOLD BIG O'S DO NOT REPAIR THE CAR UNTIL THEY SENT THE PHOTOS OF THE FRAME- THEY FAILED TO DO SO- THEY SENT [redacted] PICUTURES OF THE PARTS THE REPAIRED IGNORED WHAT MOM & [redacted] AGREED TOO- AND PAID THE CLAIM THE FRAME IS JUNK- LOOK AT THE PICTURES IT WAS NEVER REPAIABLE- [redacted] DID NOT KNOW WHAT SHE WAS LOOKED AT, MOM WROTE HER- AND THE PIC'S DON'T LIE LOOK AT THE HOLES IN THE FRAM RAILS AND ROCKERS THERR IS NO STUCTURE LEFT OF THE INIGREITY OF THE [redacted] OF THE FRAME- [redacted] PUT ME IN A ROLLING DEALTH TRAP- IT IS UNSAFE MOM DROVE TO MEAND LOOKED AT THE CAR IS NOT SAFE- HOW DOES A BANKER BECOME A BODY REPAIR PERSON AND NOT KNOW WHAT THEY ARE LOOKING ATI HAD GAP INSURANCE AND ON THE LAST PAGE OF THE LOAN I HAVE A CLAUSE TO OBTAIL A NEW LOAN WITH OUT CREDIT CHECKS OR SO ONALL MY PAYMENTS ARE MADE A HEAD OF TIME THERE WAS NO EXCUSE OTHER THAN THE BANK DID NOT LISTEN TO THE SHOP OR MOMAND I AM NOW STUCK WITH A CAR OF JUNKI AM HIRING AN ATTORNEY AND TAKING THIS TO COURT AGAINST DON'S AND THE BANK- I AM STUCK WITH A LOAN ON A CAR AM DISABLED AND NO CAR TO GET TO DR'S FROM THIS BIG MISTAKE MAKE HERE BY ***DON'S AUTO FROM TOMAH HAS BEEN TURNED INTO THE WISCONSIN DEALERS LICENSE TO STOP HIM FROM SELLING CARSHE SOLD MOM THE SAME MESS HE DID TO ME- AND [redacted] SHOULD HAVE WAITED TO LISTEN TO THE EXPERT MOM BEFORE REPAIRED THE CAR- SHE WOULD HAVE SEEN THERE IS FOR FRAMETHE CAR HAS STARTED ON FIRE TWICE NOWTHIS IS SO WORNG PATTY ***? .] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.It appears everything has been correctedShe did not want to have the reinstatement date of the loans at the end of this monthNot clear why, but I just want this resolved; which basically it is now.? Thank you for your assistance, [redacted] ***?
? ? February 22, ? Department of Financial Institutions State of Wisconsin Attn:? [redacted] ? ReComplaint of [redacted] # [redacted] ? Dear Mr [redacted] , ? Thank you for bringing this matter to our attention [redacted] first reached out to us related to vehicle repairs and an injury that she suffered after an accident in late December on February 14th via an email to our Member Services area.? When I discussed her concerns with her she indicated she needs her vehicle repaired and wanted us to pay for the repairs.? In addition, she wanted us to pay for her rental car expense.? I explained our relationship as the lienholder and offered to help with the repair process and that she should work with the insurance company to resolve the rental car payments.? At that time she was undecided on the auto body shop she would be using for the repairs.? Our conversations continued and I urged her to locate a repair shop that would invoice for the work vs demanding payment up front as the shops she had spoken with had required so we could assure the repairs would be complete before paymentI explained this would be her best interest for payment to be made after the repairs.? At the same time we offered to issue a letter of guaranty to the repair shop if needed to support the repairs being completed.? ? [redacted] chose Big O Tires to repair the vehicle.? They were able to invoice for the repairs and kept in contact as the repair was completed over the course of two days.? ? Summit received a claim check from MetLife in the amount of $as a payoff for the loan balance.? We discussed the balance due to Big O Tires and [redacted] acknowledged the final invoice remittance in the amount of $3762.91.? We issued a check to Big O Tires and sent it overnight.? The remaining funds of $were placed into [redacted] ’s savings account so she could have access to the funds for medical bills or payment for the rental car as she sees fit.? This balance was meant to be paid against the outstanding loan balance, however, we felt that due to [redacted] ’s financial situation and her request to pay medical bills and the rental car payment, the funds would be best used as she had requested.? ? ? ? ? ? Please let us know if you need anything else regarding this matterIf not, we will consider this matter closed and resolved ? Thank you, [redacted] VP Lending, Analytics & Credit Risk Summit Credit Union ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below[redacted] HAD NO BUSINESS IN ENTERING THE CAR REPAIR BUSINESS, I WAS TOLD BUT NEVER SHOWN BY QUALTIY AUTO OF ALBUQUERQUE NEW MEXICO THIS FRAME WAS DEEMED UNSAFE AFTER BAILEYS GOT DONE WIHT ITI TOLD PHIIPU OF BIG O'S NOT TO REPAIR THE CAR UNTIL I AND MY MOM AND MOM AS A PHYSICAL DAMAGE EXPERT FOR YEARS FOR AMERICAN FAMILY TOLD BIG O'S DO NOT REPAIR THE CAR UNTIL THEY SENT THE PHOTOS OF THE FRAME- THEY FAILED TO DO SO- THEY SENT [redacted] PICUTURES OF THE PARTS THE REPAIRED IGNORED WHAT MOM & [redacted] AGREED TOO- AND PAID THE CLAIM THE FRAME IS JUNK- LOOK AT THE PICTURES IT WAS NEVER REPAIABLE- [redacted] DID NOT KNOW WHAT SHE WAS LOOKED AT, MOM WROTE HER- AND THE PIC'S DON'T LIE LOOK AT THE HOLES IN THE FRAM RAILS AND ROCKERS THERR IS NO STUCTURE LEFT OF THE INIGREITY OF THE [redacted] OF THE FRAME- [redacted] PUT ME IN A ROLLING DEALTH TRAP- IT IS UNSAFE MOM DROVE TO MEAND LOOKED AT THE CAR IS NOT SAFE- HOW DOES A BANKER BECOME A BODY REPAIR PERSON AND NOT KNOW WHAT THEY ARE LOOKING ATI HAD GAP INSURANCE AND ON THE LAST PAGE OF THE LOAN I HAVE A CLAUSE TO OBTAIL A NEW LOAN WITH OUT CREDIT CHECKS OR SO ONALL MY PAYMENTS ARE MADE A HEAD OF TIME THERE WAS NO EXCUSE OTHER THAN THE BANK DID NOT LISTEN TO THE SHOP OR MOMAND I AM NOW STUCK WITH A CAR OF JUNKI AM HIRING AN ATTORNEY AND TAKING THIS TO COURT AGAINST DON'S AND THE BANK- I AM STUCK WITH A LOAN ON A CAR AM DISABLED AND NO CAR TO GET TO DR'S FROM THIS BIG MISTAKE MAKE HERE BY ***DON'S AUTO FROM TOMAH HAS BEEN TURNED INTO THE WISCONSIN DEALERS LICENSE TO STOP HIM FROM SELLING CARSHE SOLD MOM THE SAME MESS HE DID TO ME- AND [redacted] SHOULD HAVE WAITED TO LISTEN TO THE EXPERT MOM BEFORE REPAIRED THE CAR- SHE WOULD HAVE SEEN THERE IS FOR FRAMETHE CAR HAS STARTED ON FIRE TWICE NOWTHIS IS SO WORNG PATTY ***? .] Regards, [redacted] ***