Sign in

Karen Kuntz PT

Sharing is caring! Have something to share about Karen Kuntz PT? Use RevDex to write a review
Reviews Karen Kuntz PT

Karen Kuntz PT Reviews (1)

Review: Failure to get pre-authorization with LNI Crime Victims prior to office visit. Failure to bill appropriate insurance companies. Failure to provide quality services. Unprofessional behavior by billing agent [redacted].Desired Settlement: Bill the proper Insurance Companies or contact my attorney [redacted] at ###-###-#### or the [redacted] County Prosecutors Office.

Business

Response:

In response to **'s accusation of failure to bill properly for physical therapy services that were provided in good faith, I will clarify the situation. This person was referred to me for expert consultation after an injury. This person had received physical therapy in another office and was asked by the provider to see me after this person was not progressing in function. As is standard, we ask for insurance/payment information prior to the visit. Without disclosing protected information, ** provided insurance coverage information and signed a form stating that in the case of non-covered services this person would be responsible for the bill incurred. This person already had extensive physical therapy and would have known that their benefits had been exhausted before entering my office. My billing service representative, as a courtesy, checks on benefits, but it is the responsibility of individuals to know their insurance plans1 coverage, and extent of their usage of the benefits.

After billing the primary insurance plan, [redacted], my billing service representative, spoke directly to the patient's secondary insurance plans claims manager for Crime Victims, and was told that Crime Victims would no longer pay for physical therapy. [redacted] then sent an itemized statement to this person. [redacted] contacted me after this person had called her stating he was not responsible for the bill, called her an extremely foul set of names and threatened her with legal action. She asked this person to not call her anymore. Since that incident, [redacted] once again called [redacted] at Crime victims who authorized the PT visits.

This type of bullying to not pay for services rendered is rare in my practice, but both [redacted] and I find it unsettling. We strive to provide quality and affordable healthcare for people after injury, and treat people with respect. Sadly, this public forum allows for unsubstantiated slander.

Sincerely,

[redacted], PT, DPT, CHT

Check fields!

Write a review of Karen Kuntz PT

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Karen Kuntz PT Rating

Overall satisfaction rating

Description: Physical Therapists

Address: 630 N CHELAN AVE SUITE B, Wenatchee, Washington, United States, 98801

Phone:

Show more...

Add contact information for Karen Kuntz PT

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated