Karen Provost Massage Therapy Center

We have done business with this company in the past and were satisfied.It was because of that, we ended up buying gift certificates for family members. Then I started getting a lot of e-mails from them with great deals, and they were at least once a week. My sister and my son had held on to their gift certificates and then a couple of months passed and they decided to call and make an appointment for their respective massages. On two occasions they called, went there, and were told they could not be accommodated, and on a third occasion they called, went there and nobody was in or answered the door.They operate out of a second floor office building where they rent three rooms - an office and two massage rooms. By the way the correct name spelling for their business is Karen Provost Massage Therapy Center. I tried to correct it in your field but it would not accept.We just want our money back: 2 gift certs at [redacted] each = [redacted]Product_Or_Service: Massage therapy service for one hour each at [redacted] eDesired SettlementCash refund if they cannot offer their service.Business Response Mr [redacted] bought 2 gift certificates value [redacted] each. He called to schedule a couples massage. I am a sole proprietor with no other therapist. I did my best to hire a 2nd therapist to accommodate the customer. I tried to book 2 separate appointments as I could not do a couples massage by myself. Long story short. I will be sending Mr [redacted] a check for [redacted] in todays mail and that should take care of the situation.Should there be any more problems regarding this matter, please feel free to contact me. Karen ProvostBusiness Response His check for [redacted] was sent today and I left him a voicemail with my apology.