Karen's Grooming

Business states that the consumer came by the business last week and was issued a check in the amount of $260.50. It was written and accepted on 11/17/2015 by [redacted] who was representing the customer. Business considers the matter resolved.

Mr. [redacted] came to my shop so I could replace the suspension on his truck. I only charged him for labor and gave him no warranty since  he had  provided  the parts. The job was done and truck was delivered once the labor was completed of which Mr. [redacted] verified before...

removing it from my shop. He verified that everything was good before the truck was released to him and at no time did he notice or mention anything was damaged. This gentleman took his truck, payed his bill and two weeks after he called me saying that I had damaged the CV boot on his truck and wanted me to replace the hoses. I explained to him that I did not damage anything but if he wanted to go buy the hoses I would do the service without charging him for labor. He insisted that I had to buy and replace the parts. I, to avoid the problem getting bigger, told Mr. [redacted] that I agreed to him going and purchasing the hoses (mentioned that they would cost $23.00) and to bring them to me and I would reimburse him the amount mentioned, replace them, and bring this matter to a close. then Mr. [redacted] changed his mind and now wanted me to replace all the part from the CV boot, of which I told him was an abuse on his part because he was trying to take advantage of me by accusing me of damage that was probably already present before the service was done. In addition, at no time have I refused to cooperate with Mr. [redacted], I offered him a solution to the problem by doing the service and reimbursing the cost for parts($23.00). Now he is demanding that I pay him for all costs of damages that he is certain I caused and that he found two weeks after the service in question was done of which he verified before removing his truck from my shop and made sure everything was good. I am willing to realize the aforementioned service at no cost, what I do not believe is just and not in agreement with is that Mr. [redacted] is trying to hold me responsible for damages to his truck that were not mentioned from the first time the truck came to my shop.