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Reviews Kari Toyota

Kari Toyota Reviews (15)

Again, I am sorry Mr [redacted] and Mr [redacted] have had so many problems with their vehicle I did not expect them to accept Kari Toyota's response nor do I expect them to accept this one but according to the Revdex.com we must give a response The fact still remains the first time we ever had this vehicle in our service department was May 7, We recommended a Throttle Positioning Sensor (which they had us replace), the hybrid battery test low so we charged it with a special charger we had shipped in from the corporate office, and we recommended the cylinder fuel injector be replaced They never gave us permission to replace the fuel injector Instead after about three weeks (May 30th) they just picked the vehicle up and brought it back because the vehicle was still running poorly This was to be expected since we never had permission to complete the recommended repairs We again reiterated to the customer the fuel injector needed to be replaced to test anything furtherThe customer said they had their local mechanic replace the fuel injector which is perfectly fine The proof they show of this is a footnote they added to a repair order from their mechanic date April 2, (a month before the first time we ever had this vehicle in our service department) I realize the customer does not like me referring to the "number" of people working on their vehicle but they need to understand that several people have worked on the same issue and a footnote on a repair order a month prior to the recommendation is at the very least suspect.In the beginning of July the vehicle was brought back again and (among other things) the hybrid battery tested weak again so it obviously did not hold the charge we can it in May and it had several battery related codes so we recommended the hybrid battery be replaced Over two months later the customer brought us a hybrid battery they purchased and had us install it To my knowledge this battery is holding a charge and has not created any more error codes The second Toyota dealership the customer brought the vehicle to did not report these codes had returned or that the battery tested weak so I assume the work we preformed fixed that part of the problem The customer also stated that we improperly wired the Throttle Positioning Sensor These sensors come already wired from the factory We have not seen the vehicle since this claim was made but if the wires were cut and spliced or rewired it was not done at Kari Toyota so I cannot speak to what was done with that sensorIt is a difficult situation because there were obviously several problems with this vehicle as stated by the error codesSome of the problems were very severe and it appears that some engine problems still exist The customer chose to bring it to several places for these repairs and buy some refurbished parts online There is nothing wrong with the choices the customer made Sometimes that works very well but you chose that route you can't pick out one scapegoat to blame when things have been put together that way

I apologize for the late response We did not receive a notice of [redacted] concern until today[redacted] is correct that Toyota had a goodwill program regarding rusted Tacoma frames For the model it was a repurchase program where if the vehicle frame was rusted through within years of when it was new Toyota would purchase the vehicle from the customer This was a negotiation between Toyota Corporation and the owner of the vehicle It has nothing to do with the individual dealers I believe, that program is completely over since only vehicles up to the model year qualified for it and we are outside the year period of all model year vehicles [redacted] is also correct that Kari Toyota did a frame inspection back in May of and at that time the frame did not qualify for the repurchase program as it passed the visual inspection and the stress test We always did the proper inspections because it was our job and it typically benefited both the customer and the dealership if the frame failed The customer received way more for their vehicle than it was worth and they usually purchased a new vehicle from the dealer If the frame passed the inspection neither the customer or dealership received those benefitsAccording to our records [redacted] only brought his Tacoma in to our service department twice Once in May for the frame inspection, and once in September for a license plate light bulb We cannot say if [redacted] 's Tacoma frame rusted inside the year period because it has not been in our service department for regular maintenance at which time we do complimentary inspections to monitor the underside of vehicles According to our records we have not seen [redacted] 's vehicle since September It is important to note that this was not a mandated program or recall It was a goodwill program from Toyota that had a strict time limit Also, it was only in cold climate states that use salt and other corrosive material on the roadways during the winter which means the cause is not the workmanship but rather the corrosive salt All other vehicle manufacturers frames rust out also over time but only Toyota has decided to help their customers in any way Ford was brought to court over their rust issues but the court ruled in Ford's favor Ford (or any other manufacturer) has elected to do nothing for their customers with the same issues.Ultimately, there is nothing we can do to correct [redacted] 's issue as the issue cannot be solved by a dealer but only by Toyota Corporation and we have no say in what they do He can try to contact Toyota Corporation but his vehicle is outside the program deadline so I am not sure if there is anything they will do as there program was already above and beyond anything that was ever done before by a manufacturer and was not necessary...it was just goodwill If [redacted] would like to contact Toyota the call center phone number is [redacted] I wish him the best

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We expected no less in this dealership's responses and denial of any wrong doing- this is the manner in which we had been treated all along In the first place, neither age nor its poor running condition had anything to do with our complaint as to the large amount of money it cost us for both repairs and costs resulting from their advised repairs before they could proceed any furtherSuch items included replacement of the throttle position sensor, HV (High Velocity) battery pack and fuel injectors (first just one, then the rest) Of course the vehicle was running poorly! That was the reason we brought it to a Toyota dealership! I can understand that experienced testing and diagnostics may require more than one fixIn this instance, however, there was obvious " speculation" and experimentation going on, at the vehicle owner's expense The Toyota dealer indicated that there were error codes to addressWhy then did the vehicle NOT perform accordingly once they were dealt with? The overall results highly suggest that the dealer was inexperienced in the issues we experienced with our PriusThe bottom line is that all repairs and recommendations that were performed and followed (Throttle Position Sensor, #cylinder fuel injector, and replacement of the vehicle's high velocity battery system), resulted in no improvement in the running condition of the vehicle In actuality, when the car was picked up after the Toyota dealer installed the replacement HV battery pack, the car ran worse than when we brought it to them- now it hesitated going into gearThe dealer refers numerous times about the "number" of other people who worked on the vehicleThere were only two that I can recall since the vehicle was purchased eight years agoOne was a few years ago at a Toyota dealership in northern Illinois when the vehicle began to hesitate on start upThe fix required cleaning and adjusting the TPS The other instance was service from our local mechanic, as previously described, who is licensed and has worked several years for a local dealership prior to opening his own business two years ago His area of expertise did not include the Prius and thus the reason he recommended that we take it to a Toyota dealershipThis local mechanic is the one who replaced the fuel injector (which he is experienced at)It made no difference however in th vehicle's performanceAnd, as stated previously, the Toyota dealer then suggested that: the rest of the injectors need be replaced; that the gas had an odd smell and should be drained and refilled; and, that the starter battery be replaced This was the stopping point for us- no more speculation; no more unwarranted expensesThe solution came quickly when we finally brought the Prius to a different Toyota dealershipIn less than one hour, the actual cause of the extremely poor running condition was solvedIt turned out to be a faulty TPS (Throttle Position Sensor) installation , wiring, or adjustment The car was immediately returned to good running condition and has continued to provide good, reliable service since December when it was picked up No other changes were necessary to restore the car to good running orderFurther diagnostics from the second dealership did, however, reveal internal engine problems which would likely need to be addressed at another timeThe first dealership never even suggested that there might be issues with the engine - even with their error codes.We do hold the first Toyota dealership responsible for the excessive costs in repairs to this vehicle resulted as no positive resultswere achieved a simple adjustment or rewiring solved the problem completelyThey continue to claim no responsibility for anything- that would require that perhaps they erred! No one likes to be wrongBut here is an opportunity for a firm serving a community would take some responsibility for their actions and consider customer satisfaction ahead of bottom line profits Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I disagree with Toyota's response to this issues , Toyota is not helping me solve this issue and is choosing to ignore my request to stand behind their products and fix this issue ....they are treating their customers that have this problem poorly Regards, David ***

Mr*** is correct I am sorry to say that certain model years of the Toyota RAVhad problems if the control arms in the rear of the vehicle were improperly adjusted Since Toyota could not guarantee that independent service shops would adjust the control arms correctly 100% of the
time they issued a recall for Toyota dealers to replace the control arms, align them, and seal them with an epoxy so they could not be tampered with Unfortunately, if the vehicle does need and adjustment in the rear of the vehicle the control arms need to be replaced, aligned, and sealed again Toyota covered the first replacement but they do not cover other replacements.Being a Toyota dealer we must follow Toyota's policy for repairs Also, most recall repairs are filed with the federal government and straying from the ordered repair could put us in violation of a federal order and open us to severe liability so we must follow the repair to the letter For these particular vehicles we are not even allowed to sell the control arm parts to other repair shops We can only sell them to other Toyota dealers. I am sorry I do not have better news for Mr***, but our hands are tied unless Toyota changes their policy on this matter We have spoken with Toyota about a similar case and we could not get them to change their policy and pay for the second repair I am not certain if this policy will change in the future.Chris ***, *** ***

Mr***, I agree with you and I wish Toyota had a better fix for these older RAVmodels Unfortunately, the fix that was done to your vehicle is what they allow us to do at this time All the Toyota dealers are independent of Toyota Corporation and have very little say in most matters Whatever rules Toyota Corporation has set for recall, warranty, or goodwill fixes the dealers must follow

We are sorry that Ms. [redacted] is having problems with her vehicle.  I pulled the repair orders pertaining to the shifting problem (see attachment) and spoke with the service manager.  The problem we were aware of with this vehicle was that the shifter was sticky and the shifter tape was...

binding.  We were not aware that the shifter would move without the keys in the ignition, only that it was sticky and had trouble shifting.The technician noted that he needed to clean the area inside because something like soda was spilled inside and caused the stickiness.  When Ms. [redacted] brought the vehicle back for the same problem the technician noted there was still stickiness.  On the August 24, 2016 repair order it was noted there was something spilled in the shifter again causing the shifter tape to stick and bind up.  After the repair the technician noted the shifter operated properly at the time.  If something was spilled again it may cause it to work improperly again.The repair order from [redacted] substantiates our findings.  The competitor's repair order notes that, "Work Kari did was done properly." Also that, "Customer spilled a lot of pop or coffee? Shifter is completely covered in it.  Ruined shifter electronics."  What we do not know is when the electronics were ruined.  It may have been after we repaired the vehicle as something was spilled in the vehicle after we worked on it.We are not willing to refund the money for the repairs since the cause of the problem was something repeatedly being spilled into the shifter area which was also substantiated by a competing Toyota dealer.

I apologize for the late response.  We did not receive a notice of [redacted] concern until today.[redacted] is correct that Toyota had a goodwill program regarding rusted Tacoma frames.  For the 1999 model it was a repurchase program where if the vehicle frame was rusted through within...

15 years of when it was new Toyota would purchase the vehicle from the customer.  This was a negotiation between Toyota Corporation and the owner of the vehicle.  It has nothing to do with the individual dealers.  I believe, that program is completely over since only vehicles up to the 2000 model year qualified for it and we are outside the 15 year period of all 2000 model year vehicles.  [redacted] is also correct that Kari Toyota did a frame inspection back in May of 2011 and at that time the frame did not qualify for the repurchase program as it passed the visual inspection and the stress test.  We always did the proper inspections because it was our job and it typically benefited both the customer and the dealership if the frame failed.  The customer received way more for their vehicle than it was worth and they usually purchased a new vehicle from the dealer.  If the frame passed the inspection neither the customer or dealership received those benefits. According to our records [redacted] only brought his Tacoma in to our service department twice.  Once in May 2011 for the frame inspection, and once in September 2011 for a license plate light bulb.  We cannot say if [redacted]'s Tacoma frame rusted inside the 15 year period because it has not been in our service department for regular maintenance at which time we do complimentary inspections to monitor the underside of vehicles.  According to our records we have not seen [redacted]'s vehicle since September 2011. It is important to note that this was not a mandated program or recall.  It was a goodwill program from Toyota that had a strict time limit.  Also, it was only in cold climate states that use salt and other corrosive material on the roadways during the winter which means the cause is not the workmanship but rather the corrosive salt.  All other vehicle manufacturers frames rust out also over time but only Toyota has decided to help their customers in any way.  Ford was brought to court over their rust issues but the court ruled in Ford's favor.  Ford (or any other manufacturer) has elected to do nothing for their customers with the same issues.Ultimately, there is nothing we can do to correct [redacted]'s issue as the issue cannot be solved by a dealer but only by Toyota Corporation and we have no say in what they do.  He can try to contact Toyota Corporation but his vehicle is outside the program deadline so I am not sure if there is anything they will do as there program was already above and beyond anything that was ever done before by a manufacturer and was not necessary...it was just goodwill.  If [redacted] would like to contact Toyota the call center phone number is [redacted]  I wish him the best.

Again, I am sorry Mr. [redacted] and Mr. [redacted] have had so many problems with their vehicle.  I did not expect them to accept Kari Toyota's response nor do I expect them to accept this one but according to the Revdex.com we must give a response.  The fact still remains the first time we ever had this vehicle in our service department was May 7, 2015.  We recommended a Throttle Positioning Sensor (which they had us replace), the hybrid battery test low so we charged it with a special charger we had shipped in from the corporate office, and we recommended the cylinder 1 fuel injector be replaced.  They never gave us permission to replace the fuel injector.  Instead after about three weeks (May 30th) they just picked the vehicle up and brought it back because the vehicle was still running poorly.  This was to be expected since we never had permission to complete the recommended repairs.  We again reiterated to the customer the fuel injector needed to be replaced to test anything further. The customer said they had their local mechanic replace the fuel injector which is perfectly fine.  The proof they show of this is a footnote they added to a repair order from their mechanic date April 2, 2015 (a month before the first time we ever had this vehicle in our service department).  I realize the customer does not like me referring to the "number" of people working on their vehicle but they need to understand that several people have worked on the same issue and a footnote on a repair order a month prior to the recommendation is at the very least suspect.In the beginning of July the vehicle was brought back again and (among other things) the hybrid battery tested weak again so it obviously did not hold the charge we can it in May and it had several battery related codes so we recommended the hybrid battery be replaced.  Over two months later the customer brought us a hybrid battery they purchased and had us install it.  To my knowledge this battery is holding a charge and has not created any more error codes.  The second Toyota dealership the customer brought the vehicle to did not report these codes had returned or that the battery tested weak so I assume the work we preformed fixed that part of the problem.   The customer also stated that we improperly wired the Throttle Positioning Sensor.  These sensors come already wired from the factory.  We have not seen the vehicle since this claim was made but if the wires were cut and spliced or rewired it was not done at Kari Toyota so I cannot speak to what was done with that sensor. It is a difficult situation because there were obviously several problems with this vehicle as stated by the 18 error codes. Some of the problems were very severe and it appears that some engine problems still exist.  The customer chose to bring it to several places for these repairs and buy some refurbished parts online.  There is nothing wrong with the choices the customer made.  Sometimes that works very well but you chose that route you can't pick out one scapegoat to blame when things have been put together that way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We expected no less in this dealership's responses and denial
of any wrong doing- this is the manner in which we had been treated all along.  In the first place, neither age nor its poor
running condition had anything to do with our complaint as to the large amount of
money it cost us for both repairs and costs resulting from their advised
repairs before they could proceed any further. Such items included replacement
of the throttle position sensor, HV (High
Velocity)  battery pack and fuel
injectors (first just one, then the rest) . Of course the vehicle was
running poorly!  That was the reason we
brought it to a Toyota dealership!  I can
understand that experienced  testing and
diagnostics may require more than one fix. In this instance, however, there was
obvious " speculation" and experimentation going on, at the vehicle
owner's expense.  The Toyota dealer
indicated that there were 18 error codes to address. Why then did the vehicle
NOT perform accordingly once they were dealt with? The overall results highly suggest
that the dealer was inexperienced in the issues we experienced with our Prius. The bottom line is that all repairs and recommendations  that were performed and followed (Throttle Position Sensor, #1 cylinder fuel
injector, and replacement of the vehicle's high velocity battery system), resulted
in no improvement  in the running
condition of the vehicle.  In actuality, when
the car was picked up after the Toyota  dealer
installed the replacement HV battery pack, the car ran worse than when we
brought it to them- now it hesitated going into gear. The dealer refers numerous times about the
"number" of other people who worked on the vehicle. There were only
two that I can recall since the vehicle was purchased eight years ago. One was
a few years ago at a Toyota dealership in northern Illinois when the vehicle
began to hesitate on start up. The fix required cleaning and adjusting the TPS.
The other instance was service from our local mechanic, as previously described,
who is  licensed and has worked several
years for a local dealership prior to opening his own business two years ago.
His area of expertise did not include the Prius and thus the reason he
recommended that we take it to a Toyota dealership. This local mechanic is the
one who replaced the fuel injector  (which he is experienced at). It made no
difference however in th vehicle's performance. And, as stated previously, the
Toyota dealer then suggested that: the rest of the injectors need be replaced;
that the gas had an odd smell and should be drained and refilled; and, that the
starter battery be replaced.  This was
the stopping point for us- no more speculation; no more unwarranted expenses. The solution came quickly when we finally brought the Prius
to a different Toyota dealership. In less than one hour,  the actual cause of the extremely poor running
condition was solved. It turned out to be a faulty TPS (Throttle Position Sensor) installation , wiring, or adjustment.
The car was immediately returned to good running condition and has continued to
provide good, reliable service since December 2015 when it was picked up.  No other changes were necessary to restore the
car to good running order. Further diagnostics from the second dealership did,
however, reveal internal engine problems which would likely need to be addressed
at another time. The first dealership never even suggested that there might be issues
with the engine - even with their 18 error codes.We do hold the first Toyota dealership responsible for the excessive
costs in repairs to this vehicle resulted as no positive results. were achieved
a simple adjustment or rewiring solved the problem completely. They continue to
claim no responsibility for anything- that would require that perhaps they
erred! No one likes to be wrong. But here is an opportunity for a firm serving
a community would take some responsibility for their actions and consider
customer satisfaction ahead of bottom line profits.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I disagree with Toyota's response to this issues , Toyota is not helping me solve this issue and is choosing to ignore my request to stand behind their products and fix this issue ....they are treating their customers that have this problem poorly
Regards,
David [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
For whatever reason I had not seen the response from Kari Toyota that you attached here. They are inaccurate in their details as challenged in my 15 page document specifying dates, conversations, work completed, and recommendations. The fact remains that all that theydiddo and/or work performed resulted in the vehicle being in worse running condition than when it was brought in to them.  And, the minor fix to the throttle position sensor which was installed by Kari Toyota, resolved all the issues we were experiencing. This was the work performed by the Toyota dealership in Duluth, MN.I see no point belaboring the issue as they will no doubt continue to deny any wrong doing and not assume any responsibility in this transaction. We are extremely dissatisfied with this merchant and would appreciate having this conveyed to the public.Thank you again for your services.[redacted]###-###-####

I feel bad for Mr. [redacted] and Mr. [redacted] for the frustration regarding the 2003 Prius.  The fact is the first time Kari Toyota ever looked at this vehicle it was 12 years old, have over 209,000 miles, didn't run, and had severe problems.  Given those conditions with any vehicle it is...

unlikely the vehicle could be repaired with one simple fix.  It is more likely the vehicle would have several issues that need to be addressed to fully fix the vehicle which lines up with the fact over the time we had the vehicle the diagnostic computer reported 18 error codes to address.The first time the Prius was in our service department we recommended the replacement of the Throttle Pedal Position Sensor (TPS) and the Cylinder 1 Fuel Injector.  The customer had us replace the Throttle Sensor but did not have us replace the Fuel Injector.  They chose instead to order a used, refurbished Fuel Injector and we aren't sure who replaced it but it was not Kari Toyota.  The customer claims it was another repair shop (which is probably accurate) but the repair order they claim shows this injector install, in fact, does not show the install and was dated a month before the first time we ever had the Prius in our shop.The hybrid battery also tested low voltage so we had Toyota send us a special battery charger and charged the hybrid battery.  Once this battery was charged the vehicle did start but a few weeks later the battery showed it was weak again so it was obviously not holding the charge very long so we recommended replacing the hybrid battery.  The customer did have us replace the battery but Kari Toyota only did the install of a used, refurbished battery the customer purchased elsewhere.  At some point the customer brought the vehicle to another Toyota service department and they were told the TPS we installed was wired incorrectly.  This part comes pre-wired from the factory it is a simple plug in so we could not have incorrectly wired it.  The other department said the wires were cut and spliced.  If this is true it was not cut and spliced by Kari Toyota.  As stated earlier other people worked on this vehicle in-between the times we had it.  Why someone would cut those I have no idea, but I know we did not cut and splice any wiring on this Prius.  The TPS does adjust with voltage so it's possible if the battery voltage change from low to high it could have set the TPS off and it would need to be adjusted but the vehicle is out of our department so I cannot speak to if that is the case or not.The long and short of the complaint is that this vehicle has had many other people working on it over the years and had many severe issues the first time it was brought to Kari Toyota.    Some issues cannot be diagnosed until another issue is fixed.  The customer did not have us replace the fuel injector to fix a miss in the #1 cylinder and then brought it back because it still ran poorly.  Then they had someone else work on it who we don't know and then brought it back again because it still ran poorly.  When they brought it back after the other person worked on it the vehicle had more error codes than when we had it the first time.  Somewhere along the line apparently someone cut and spliced the wires to the TPS we did replace, however, I cannot speak to the accuracy of this because we have not seen the vehicle since this claim was made and we did not cut and splice these wires in our department.  We have done some diagnosis and got the special battery charger from Toyota at our own expense and did not charge the customer.  Kari Toyota followed the proper procedures given the error codes when we finally received this vehicle, the customer did not have us do some of the recommended work, other people worked on this vehicle after us, (if true) someone else modified a part we installed, and used parts we did not supply were installed, therefore, in this case, we do not feel Kari Toyota has an obligation to assist with the repairs of this Prius any farther.

I took my Toyota Sienna in for repair, they estimated the repair at approximately $1200. I told them I would have to take it somewhere else, and they adjusted their estimate to about $900. I still took my van to another mechanic, and he fixed the problem for under $100. They are either purposely crooked because they think you will automatically trust a Toyota service center, or they really don't know what they're doing.

Review: My vehicle was brought in for service to a local dealership to diagnose and repair performance issues. This went on for nearly 8 months as the dealer continued its attempts to repair my vehicle. The initial repair they performed resulted in performance issues that worsened the vehicle's performance from when it was brought in for servicing, resulting in costly and unnecessary repairs exceeding $3,600.00. It was almost a guessing game- "well, that didn't work so we'll try this next. During these months I tried to reason with them regarding the costs, asking if they would consider some sort of financial break. being that all these expenses related to their service costs and recommended repairs.

I finally brought the vehicle to a second dealership and it was fixed within a few days for $360. I was also told by the second dealership that, based on their experience, none of the preceding work was likely necessary. Actually, it was the first fix by the first dealership that caused the vehicle to run worse.

I truly believe we were taken advantage of because the dealership lacked knowledge and/or experience working with these sorts of issues. They offered no breaks on cost . Yet, they were doing no more than "guessing" at our expense.Desired Settlement: Either a complete refund from the first dealership; or, repair the vehicle to acceptable running condition at NO ADDITION COST; or, replace the engine with a rebuild one; OR pay the second dealership to replace the engine at a cost of $3,500.

Business

Response:

I feel bad for Mr. [redacted] and Mr. [redacted] for the frustration regarding the 2003 Prius. The fact is the first time Kari Toyota ever looked at this vehicle it was 12 years old, have over 209,000 miles, didn't run, and had severe problems. Given those conditions with any vehicle it is unlikely the vehicle could be repaired with one simple fix. It is more likely the vehicle would have several issues that need to be addressed to fully fix the vehicle which lines up with the fact over the time we had the vehicle the diagnostic computer reported 18 error codes to address.The first time the Prius was in our service department we recommended the replacement of the Throttle Pedal Position Sensor (TPS) and the Cylinder 1 Fuel Injector. The customer had us replace the Throttle Sensor but did not have us replace the Fuel Injector. They chose instead to order a used, refurbished Fuel Injector and we aren't sure who replaced it but it was not Kari Toyota. The customer claims it was another repair shop (which is probably accurate) but the repair order they claim shows this injector install, in fact, does not show the install and was dated a month before the first time we ever had the Prius in our shop.The hybrid battery also tested low voltage so we had Toyota send us a special battery charger and charged the hybrid battery. Once this battery was charged the vehicle did start but a few weeks later the battery showed it was weak again so it was obviously not holding the charge very long so we recommended replacing the hybrid battery. The customer did have us replace the battery but Kari Toyota only did the install of a used, refurbished battery the customer purchased elsewhere. At some point the customer brought the vehicle to another Toyota service department and they were told the TPS we installed was wired incorrectly. This part comes pre-wired from the factory it is a simple plug in so we could not have incorrectly wired it. The other department said the wires were cut and spliced. If this is true it was not cut and spliced by Kari Toyota. As stated earlier other people worked on this vehicle in-between the times we had it. Why someone would cut those I have no idea, but I know we did not cut and splice any wiring on this Prius. The TPS does adjust with voltage so it's possible if the battery voltage change from low to high it could have set the TPS off and it would need to be adjusted but the vehicle is out of our department so I cannot speak to if that is the case or not.The long and short of the complaint is that this vehicle has had many other people working on it over the years and had many severe issues the first time it was brought to Kari Toyota. Some issues cannot be diagnosed until another issue is fixed. The customer did not have us replace the fuel injector to fix a miss in the #1 cylinder and then brought it back because it still ran poorly. Then they had someone else work on it who we don't know and then brought it back again because it still ran poorly. When they brought it back after the other person worked on it the vehicle had more error codes than when we had it the first time. Somewhere along the line apparently someone cut and spliced the wires to the TPS we did replace, however, I cannot speak to the accuracy of this because we have not seen the vehicle since this claim was made and we did not cut and splice these wires in our department. We have done some diagnosis and got the special battery charger from Toyota at our own expense and did not charge the customer. Kari Toyota followed the proper procedures given the error codes when we finally received this vehicle, the customer did not have us do some of the recommended work, other people worked on this vehicle after us, (if true) someone else modified a part we installed, and used parts we did not supply were installed, therefore, in this case, we do not feel Kari Toyota has an obligation to assist with the repairs of this Prius any farther.

Consumer

Response:

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Tire Dealers, Auto Detailing, Auto Renting & Leasing, Auto Repair & Service, Auto Accessories

Address: 1002 Tower Ave, Superior, Wisconsin, United States, 54880-1522

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