Mr [redacted] contacted our company to clean his gutters The service was completed on May 19th, One of the downspouts became disconnected from the gutter during the service and the crew put it back together the way they found it A few days later apparently one of the downspouts became disconnected from the gutter again Mr [redacted] called our office with his concern We sent the crew back out to the job the same day to correct the problem They were able to get the gutter back together the same way it was installed After the next rainfall the downspout separated again We then send a supervisor out to address the issue Mr [redacted] was given a time window of a few hours (not minutes) The supervisor discovered that Mr [redacted] ’s gutters were missing a downspout collar which properly attaches the downspout to the gutter Before we could report this to Mr [redacted] he called our office and yelled at one of our customer service representatives because we were not there between 12:00-12:– which he was never told Everybody in the office could hear Mr [redacted] yelling at one of our staff who had been trying to help solve the problem In the end we properly cleaned Mr [redacted] ’s gutters and repaired his gutters that were not installed properly at no charge to him and he is still not happy We also found it interesting that Mr [redacted] wrote this review In we also cleaned his gutters with no issue and there was no review written anywhere
Initial Business Response / [redacted] (1000, 11, 2015/05/05) */ We cleaned customer's windows on September 26th, The customer signed the bill/work order (see attachment) for the amount of $approving and promising to pay for the serviceThe service was contracted to be paid at the time of completion that dayThe customer did not pay any amount for the service that day Our collection call record was: 10/29/- LM 11/19/- called customer 1st time didn't answer, 2nd time she answered and stated it was not her and we had the wrong number, 3rd time sent call to vm, stated "you've reach [redacted] LM" 11/20/- LM 11/24/- LM 12/03/- LM 1/7/- LM 1/7/- customer called stated WIN & Sills weren't clean and paid for the service by credit card Customer did not return calls for monthsWe also went to her house and left an invoice several timesShe finally paid for the service on January 7thShe stated that the service was not completed properly (months earlier) although this was the first time we had heard of any potential issue - even though we called her the day after the service to make sure the service went well and sent her a service evaluation cardAbout a month after she paid with a credit card we received a letter from our credit card processor stating that she was disputing the paymentWe provided the credit card processor a copy of the signed invoice promising she would pay $for the serviceThe credit card company and bank have ruled in our favor as her signature is on the bottom of the invoice/billWe offered to refund the credit card amount if she wanted to pay with cash or check but she doesn't think she should have to pay for the service she received and agreed to pay forWe disagree
Gutter cleaning services were performed on [redacted] home The timeline of events went as follows:11/15/- [redacted] called us to inquire about gutter cleaning services and pricing was given for feet of gutters.11/19/- Service was requested by [redacted] .12/1/- Service was completed at the [redacted] residence late afternoon.After the service was completed we have been reaching out to the [redacted] for payment for months.It seems that [redacted] called us for gutter cleaning service and scheduled the service and at the same time [redacted] called another individual to provide the same service Oddly the other individual appears to be a real estate agent (see link) https://www.google.com/search?q=952-452-6891&oq=952-452-6891&aqs=chrome..69i57j6...⇄ we were contacted by either of the [redacted] prior to service we would have been more than willing to cancel service.Unfortunately since we were hired to perform the gutter cleaning service and the service was completed - payment is due
Unfortunately the information *** *** wrote is simply not true. We received all the necessary information from Mrs*** *** on the initial phone call from her. After agreeing on pricing we told her we would get out there within a week or two. There was never a specific appointment date as *** *** suggests. *** *** falsely wrote that they never heard back from us. Than how did we get their address, email address, two phone numbers, gutter length and how they heard about our company (marketing)?
Gutter cleaning services were performed on *** *** home. The timeline of events went as follows:11/15/- *** *** called us to inquire about gutter cleaning services and pricing was given for feet of gutters.11/19/- Service was requested by *** ***.12/1/-
Service was completed at the *** residence late afternoon.After the service was completed we have been reaching out to the *** for payment for months.It seems that *** *** called us for gutter cleaning service and scheduled the service and at the same time *** *** called another individual to provide the same service. Oddly the other individual appears to be a real estate agent (see link) https://www.google.com/search?q=952-452-6891&oq=952-452-6891&aqs=chrome..69i57j6...⇄ we were contacted by either of the *** prior to service we would have been more than willing to cancel service.Unfortunately since we were hired to perform the gutter cleaning service and the service was completed - payment is due
Initial Business Response /* (1000, 11, 2015/05/05) */
We cleaned customer's windows on September 26th, The customer signed the bill/work order (see attachment) for the amount of $approving and promising to pay for the serviceThe service was contracted to be paid at the time of
completion that dayThe customer did not pay any amount for the service that day
Our collection call record was:
10/29/- LM
11/19/- called customer 1st time didn't answer, 2nd time she answered and stated it was not her and we had the wrong number, 3rd time sent call to vm, stated "you've reach *** LM"
11/20/- LM
11/24/- LM
12/03/- LM
1/7/- LM
1/7/- customer called stated WIN & Sills weren't clean and paid for the service by credit card
Customer did not return calls for monthsWe also went to her house and left an invoice several timesShe finally paid for the service on January 7thShe stated that the service was not completed properly (months earlier) although this was the first time we had heard of any potential issue - even though we called her the day after the service to make sure the service went well and sent her a service evaluation cardAbout a month after she paid with a credit card we received a letter from our credit card processor stating that she was disputing the paymentWe provided the credit card processor a copy of the signed invoice promising she would pay $for the serviceThe credit card company and bank have ruled in our favor as her signature is on the bottom of the invoice/billWe offered to refund the credit card amount if she wanted to pay with cash or check but she doesn't think she should have to pay for the service she received and agreed to pay forWe disagree
Mr [redacted] contacted our company to clean his gutters The service was completed on May 19th, One of the downspouts became disconnected from the gutter during the service and the crew put it back together the way they found it A few days later apparently one of the downspouts became disconnected from the gutter again Mr [redacted] called our office with his concern We sent the crew back out to the job the same day to correct the problem They were able to get the gutter back together the same way it was installed After the next rainfall the downspout separated again We then send a supervisor out to address the issue Mr [redacted] was given a time window of a few hours (not minutes) The supervisor discovered that Mr [redacted] ’s gutters were missing a downspout collar which properly attaches the downspout to the gutter Before we could report this to Mr [redacted] he called our office and yelled at one of our customer service representatives because we were not there between 12:00-12:– which he was never told Everybody in the office could hear Mr [redacted] yelling at one of our staff who had been trying to help solve the problem In the end we properly cleaned Mr [redacted] ’s gutters and repaired his gutters that were not installed properly at no charge to him and he is still not happy We also found it interesting that Mr [redacted] wrote this review In we also cleaned his gutters with no issue and there was no review written anywhere
Initial Business Response / [redacted] (1000, 11, 2015/05/05) */ We cleaned customer's windows on September 26th, The customer signed the bill/work order (see attachment) for the amount of $approving and promising to pay for the serviceThe service was contracted to be paid at the time of completion that dayThe customer did not pay any amount for the service that day Our collection call record was: 10/29/- LM 11/19/- called customer 1st time didn't answer, 2nd time she answered and stated it was not her and we had the wrong number, 3rd time sent call to vm, stated "you've reach [redacted] LM" 11/20/- LM 11/24/- LM 12/03/- LM 1/7/- LM 1/7/- customer called stated WIN & Sills weren't clean and paid for the service by credit card Customer did not return calls for monthsWe also went to her house and left an invoice several timesShe finally paid for the service on January 7thShe stated that the service was not completed properly (months earlier) although this was the first time we had heard of any potential issue - even though we called her the day after the service to make sure the service went well and sent her a service evaluation cardAbout a month after she paid with a credit card we received a letter from our credit card processor stating that she was disputing the paymentWe provided the credit card processor a copy of the signed invoice promising she would pay $for the serviceThe credit card company and bank have ruled in our favor as her signature is on the bottom of the invoice/billWe offered to refund the credit card amount if she wanted to pay with cash or check but she doesn't think she should have to pay for the service she received and agreed to pay forWe disagree
Gutter cleaning services were performed on [redacted] home The timeline of events went as follows:11/15/- [redacted] called us to inquire about gutter cleaning services and pricing was given for feet of gutters.11/19/- Service was requested by [redacted] .12/1/- Service was completed at the [redacted] residence late afternoon.After the service was completed we have been reaching out to the [redacted] for payment for months.It seems that [redacted] called us for gutter cleaning service and scheduled the service and at the same time [redacted] called another individual to provide the same service Oddly the other individual appears to be a real estate agent (see link) https://www.google.com/search?q=952-452-6891&oq=952-452-6891&aqs=chrome..69i57j6...⇄ we were contacted by either of the [redacted] prior to service we would have been more than willing to cancel service.Unfortunately since we were hired to perform the gutter cleaning service and the service was completed - payment is due
Unfortunately the information *** *** wrote is simply not true. We received all the necessary information from Mrs*** *** on the initial phone call from her. After agreeing on pricing we told her we would get out there within a week or two. There was never a specific appointment date as *** *** suggests. *** *** falsely wrote that they never heard back from us. Than how did we get their address, email address, two phone numbers, gutter length and how they heard about our company (marketing)?
Revdex.com:
I would like to reject the offer of Arbitration for complaint ID ***
Sincerely,
*** ***
Gutter cleaning services were performed on *** *** home. The timeline of events went as follows:11/15/- *** *** called us to inquire about gutter cleaning services and pricing was given for feet of gutters.11/19/- Service was requested by *** ***.12/1/-
Service was completed at the *** residence late afternoon.After the service was completed we have been reaching out to the *** for payment for months.It seems that *** *** called us for gutter cleaning service and scheduled the service and at the same time *** *** called another individual to provide the same service. Oddly the other individual appears to be a real estate agent (see link) https://www.google.com/search?q=952-452-6891&oq=952-452-6891&aqs=chrome..69i57j6...⇄ we were contacted by either of the *** prior to service we would have been more than willing to cancel service.Unfortunately since we were hired to perform the gutter cleaning service and the service was completed - payment is due
Initial Business Response /* (1000, 11, 2015/05/05) */
We cleaned customer's windows on September 26th, The customer signed the bill/work order (see attachment) for the amount of $approving and promising to pay for the serviceThe service was contracted to be paid at the time of
completion that dayThe customer did not pay any amount for the service that day
Our collection call record was:
10/29/- LM
11/19/- called customer 1st time didn't answer, 2nd time she answered and stated it was not her and we had the wrong number, 3rd time sent call to vm, stated "you've reach *** LM"
11/20/- LM
11/24/- LM
12/03/- LM
1/7/- LM
1/7/- customer called stated WIN & Sills weren't clean and paid for the service by credit card
Customer did not return calls for monthsWe also went to her house and left an invoice several timesShe finally paid for the service on January 7thShe stated that the service was not completed properly (months earlier) although this was the first time we had heard of any potential issue - even though we called her the day after the service to make sure the service went well and sent her a service evaluation cardAbout a month after she paid with a credit card we received a letter from our credit card processor stating that she was disputing the paymentWe provided the credit card processor a copy of the signed invoice promising she would pay $for the serviceThe credit card company and bank have ruled in our favor as her signature is on the bottom of the invoice/billWe offered to refund the credit card amount if she wanted to pay with cash or check but she doesn't think she should have to pay for the service she received and agreed to pay forWe disagree