Karl Malone Used Car Outlet

To whom it may concern Our General Manager spoke with customer to apologize and address concernsWe have taken care of all of the customer concerns at this timeWe gave her a new temp tag and got all the right title and paperwork to the DMVWe gave customer a check back the cost of the repairs Customer should be happy now and knows that he may contact our General Manager Jon May should anything else become a problem

Complaint: [redacted] I am rejecting this response because:I contacted three local Toyota dealers and was quoted me @$(of the quotes attached) with one saying it might be $to install the hitch not $that he is trying to get out of me that he wants for “labor”.I made three suggestions to him to rectify the situation (see #below) .1- Install the hitch I asked for and I will pay the $same as what the other single dealer quoted.2- Wright me a check for the $credit he offered me and I will get the hitch and installation done elsewhere and return the one originally installed.3- Remove the installed hitch and give me the one I requested/payed for and I will have it mounted elsewhere.All of which are fair suggestions to settle thisFor some reason he is determined That I pay his dealership $200,00+ more than the other Toyota dealerships are quoting me.At this time #is the option the I would prefer, I'm not asking him to "Eat Anything" as he so eloquently puts itjust be fair Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I contacted three local Toyota dealers and was quoted me @$150.00 (2 of the quotes attached) with one saying it might be $200.00 to install the hitch not $399.00 that he is trying to get out of me that he wants for “labor”.I made...

three suggestions to him to rectify the situation (see #3 below) .1-     Install the hitch I asked for and I will pay the $200.00 same as what the other single dealer quoted.2-     Wright me a check for the $500.00 credit he offered me and I will get the hitch and installation done elsewhere and return the one originally installed.3-     Remove the installed hitch and give me the one I requested/payed for and I will have it mounted elsewhere.All of which are fair suggestions to settle this. For some reason he is determined That I pay his dealership $200,00+ more than the other Toyota dealerships are quoting me.At this time #3 is the option the I would prefer, I'm not asking him to "Eat Anything" as he so eloquently puts it... just be fair
Sincerely,
[redacted]

To whom it may concern Our General Manager spoke with customer to apologize and address concerns. We have taken care of all of the customer concerns at this time. We gave her a new temp tag and got all the right title and paperwork to the DMV. We gave customer a check back the cost of...

the repairs.  Customer should be happy now and knows that he may contact our General Manager Jon May should anything else become a problem.