We received a call from [redacted] at the end of September regarding a boiler that Karl's Plumbing & Heating installed for her on in the amount of $7,she stated that there was a part missing [redacted] ***, ***, spoke to [redacted] himself and told her that he would be more than happy to schedule a service call to look at the boilerHe told [redacted] that we would do whatever is necessary to rectify the issue she was statingA service call was not scheduled [redacted] never gave us the chance to schedule a service call to check the boiler On October [redacted] a member of our office staff contacted [redacted] again, [redacted] stated that [redacted] never offered to come by and rectify the issue and she felt he brushed her off [redacted] again offered to schedule a service visit to which [redacted] responded that she would speak to her husband and get back to usTo date we have not had a return call to schedule a visitWe are still more than willing to look at the boiler
We received a call from [redacted] at the end of September regarding a boiler that Karl's Plumbing & Heating installed for her on in the amount of $7,she stated that there was a part missing [redacted] ***, ***, spoke to [redacted] himself and told her that he would be more than happy to schedule a service call to look at the boilerHe told [redacted] that we would do whatever is necessary to rectify the issue she was statingA service call was not scheduled [redacted] never gave us the chance to schedule a service call to check the boiler On October [redacted] a member of our office staff contacted [redacted] again, [redacted] stated that [redacted] never offered to come by and rectify the issue and she felt he brushed her off [redacted] again offered to schedule a service visit to which [redacted] responded that she would speak to her husband and get back to usTo date we have not had a return call to schedule a visitWe are still more than willing to look at the boiler