Karla's Bridal

The quinceañera dress named in the complaint has already been picked up on the 24th of September, The date of the event being October 11, we provided the dress two weeks before the actual day of the eventAt the time the sale was made, we were not informed that pictures would be taken
for which they would need the dressWe apologized with the client for their inconvenience of having to reschedule the photo shoot and handed out the dress promptlyWe explained to our customer that we assured the dress to be ready before the event date and this is how our fitting process workedNevertheless, we apologized to the client for any inconveniences that could have occurred and the possible miscommunication