Karl's Furniture, Incorporated

Complaint [redacted] font-family: arial, sans-serif;">Karl's apologizes for any inconvenience. [redacted] received a refund and Karl's is extremely sorry for the poor service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer service we have received from this store is awful! I will make a very long story as short as possible. We ordered our daughters crib and dresser, toddler rail, and conversion kit three years ago. The delivery process was a nightmare and we even stopped payment through the credit card company. We finally received all our items or so we thought. It is now time to put the toddler rail on our daughters bed and it isn't in the box we thought it was in. I do realize we should have looked due to all the problems we had, but didn't. Adam was no help. He told me he would look into it and has not contacted me since. Now we have no toddler rail and no refund for the toddler rail we "thought" we purchased.

Review: On. March 3, 2014. I ordered a bedroom nightstand for my grandsons bedroom. Never got it! The price of the nightstand was 399.54. On August 28th I called Karl's and spoke with Adam R[redacted] part owner and told me he couldn't get the nightstand and would refund my check. It is October 3,2014. And still not received my refund check. I've called at least 12 times or more and I get a recording and I sent him emails and got 1 response on September 19,2014 and he would send me a check. I still fidn't receive the check. Alan R[redacted] part owner is ignoring our phone messages and emails. He is screening his calls with caller ID. I bought 2 sets of baby furniture from him in the past for my grandsons and had no problems, but now we are having a problem getting my refund check for the bedroom nightstand.Desired Settlement: I would like the refund check that Adam R[redacted] part owner owes me which is $399.54.

Business

Response:

Handwritten Attachment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered and paid in full for a nursery furniture set for my newborn child 18 weeks ago on 4/9/2014, still have not received furniture (my child is now 3 weeks old). It was initially promised for a 12 week delivery (at the latest). Company promised a partial refund 4 weeks ago, which still has not been processed/refunded to my credit card. Company does not answer or return multiple phone calls/messages we have placed to inquire about our order/delivery. Company does not call to update with any info or possible delivery or status of our order.

Business

Response:

August 25th, 2014Dear [redacted],Unfortunately the items ordered remain on back order. Customer received refund . We apologize for the inconvenience this purchase has causedMr. & Mrs. [redacted].Thank you,Adam R

Review: I purchased a Munire Urban Convertible Crib in 2009. In 2012 I converted the crib into a bed for my son and it has since broken twice, while my son was sleeping on it, despite a new conversion kit ordered directly from the manufacturer. I contacted the manufacturer and they agreed to reimburse Karl's for the cost of the crib if Karl's would reimburse me what I pad for the product. Karl's refused this offer. As Karl's would not lose money on this, I do not understand why they won't agree to this.Desired Settlement: Reimbursement for cost of crib.

Review: On April 6, 2013 we made a purchase at Karl’s Furniture Store in Philadelphia Pennsylvania using my [redacted]’s [redacted] Credit card. The purchase was in the amount of $4670 for furniture. The amount was paid in full on that date. The store estimated delivery 12 weeks from the date of purchase which would have been June 29, 2013. As the date approached, we called to check the status of the order and were told it would arrive between June 26 and July 5 and that the store would call us to arrange delivery. However, we did not hear back from the store. On follow up phone call we were told there was a delay and it would not be ready in the time frame promised. We had multiple phone conversations with [redacted] and [redacted] at the store. Two additional times we scheduled delivery and each time on the day of or day before we expected the furniture we were told it would not be ready. Our questions as to why there was continued delay were unanswered.

Unhappy with the delay, and unable to get a firm answer as to when the furniture would arrive, we went to the store. At the store, [redacted] promised in writing that the furniture would be delivered to our home by July 26, 2013 or we would be able to have a full refund. [redacted] phoned us on July 25, 2013 to tell us the order would not be ready at which time we asked to cancel the order and to have a refund. We were told the money would be returned to the credit card on the evening of July 25, 2013. We have phoned the credit card company multiple times over the next week and checked the account online only to find that the funds were not returned. When we phoned the store they said the refund was made July 30, 2013 but as of today the refund has not appeared in the account.

We are already disputing the payment with our credit card company.Desired Settlement: We would like them to process the refund that they promised us. Of course we would like some extra for our inconvenience but given their behavior we're not counting on it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. In the response, Karl's states that we have disputed the [redacted] with our credit card company and that we will receive a full refund. The first part is accurate.

Review: I had ordered furniture back in Jan. of 2013. We were told that it would be delivered mid-May. The furniture did not come until mid June and pieces were missing. When I called about the missing pieces I was told that they were back-ordered and would be in within the month. The company has still not yet delivered my pieces and now will not answer my phone calls nor will they return my phone calls. All furniture has been paid in full.Desired Settlement: Deliver the remaining pieces or refund me for the missing pieces.

The customer service we have received from this store is awful! I will make a very long story as short as possible. We ordered our daughters crib and dresser, toddler rail, and conversion kit three years ago. The delivery process was a nightmare and we even stopped payment through the credit card company. We finally received all our items or so we thought. It is now time to put the toddler rail on our daughters bed and it isn't in the box we thought it was in. I do realize we should have looked due to all the problems we had, but didn't. Adam was no help. He told me he would look into it and has not contacted me since. Now we have no toddler rail and no refund for the toddler rail we "thought" we purchased.

Review: On December 3, 2012, I went into the store and spoke with store co-owner/manager [redacted]. He exchanged a previously ordered crib that was delivered to my house 2 weeks prior. A new crib order was placed and an additional $275 was paid. I was told that it would take 8-12 weeks for delivery and there would be no additional delivery charge. It was agreed that I would maintain possession of the original, defective crib until the new crib was delivered and my husband would take apart the original crib at home and place by the front door upon delivery of the new crib. Unfortunately, the new crib has not yet been received. During the months of March and April, I called the store numerous times and left many voice messages. The calls were not answered and the messages were not returned. Approximately 2 months ago, I called and finally got someone on the phone and spoke to store co-owner [redacted]. He stated someone from the delivery department will call me that afternoon to set up delivery of the crib. I never received a call from the delivery department. I have called the store numerous times since that day and have left many voice messages and my calls have not been answered and messages have not been returned. I contacted the crib manufacturer and they forwarded an email request on my behalf to Karl's. On June 4, 2013, I sent a business letter and copies of my invoice and receipt to Karl's Children's Store via the US Post Service restating the situation with my contact information. I have not heard from them. The original cost of the crib was $675 with $50 paid for delivery and an additional $275 was paid at the time of the exchange. I have the original invoice and receipt. The original crib order was placed on 8/3/12 and I was told it would take 8-12 weeks for delivery. It ended up taking 16 weeks, thereby arriving well after the birth of my baby.Desired Settlement: I am requesting immediate delivery of the College Woodwork York crib in white or a return of the original crib and a full refund of the money paid.

Review: My Wife and I ordered baby furniture around August 1st from Karls furniture for our baby we were expecting. 4 days later we found out she had a miscarriage and called Karls to cancel. I spoke with [redacted] at karls and explained the situation asking him to cancel. He said no problem apologized for the situation and promised a refund to our bank acccount in the amount of 1700 dollars within 14 buisness days. Its now been over 30 days, no refund, we went there and demanded a refund last week he processed it with his credit card machine off line to make us think he processed the refund when really hid not and they credit card company said buisnesses do this to get you out of the store. These people are snakes and should be put in jail.Desired Settlement: 1700 refund to original debit card account or cashiers check for 1700

Review: On 1/25/2011, we purchased a Convertible Crib, Conversion Kit, Guard Rail, Dresser and Chest from Karl's. The delivery was made and the crib was assembled. About 18 months later, when we went to convert the crib to a toddler bed, we realized that the Guard Rail was never delivered. Multiple phone calls and text messages were sent to [redacted] at Karl's to remedy the situation. He asked me to take photographs of the crib to ensure the matching guard rail was delivered. Eventually, when enough time went by, we purchased a "universal guard rail" at our own expense. I asked [redacted] for a refund and he told me to fax him a receipt so he could process the refund. The receipt was faxed on 5/21/13. I have attempted to contact [redacted] on two other occasions and have not heard back.Desired Settlement: I would like a refund for the Guard Rail that was never delivered, even though [redacted] from Karl's stated he would process it. We never received a product that we paid for. Customer services has been negligent and disrespectful.

Business

Response:

Please see attached

Review: We authorized two charges on our credit card but instead we have been charged three times and suddenly they don't answer the phone despite being very responsive prior to getting our money.Desired Settlement: We need the unauthorized $2500 back but given the poor business practices we are experiencing I would like to completely cancel our order as I fear we may have issues with delivery.

Business

Response:

complaint #[redacted]

customer received refund and is satisfied. I have spoken to [redacted] to confirm.

Review: We have been waiting 8 months for delivery of goods that we have paid for in full. Karl's has promised to look into the problem, has promised to provide delivery dates and promised to stay in touch with us regarding the status of our products. They have failed to make good on any of their promisesDesired Settlement: We request a timely delivery of our products or a full refund.

Review: I ordered a crib and a dresser from Karl's on September 22, 2012. I was promised that delivery would take 10-12 weeks. As of February 19th 2013 I have not received the items that I have paid for. When I called in January I was told my order was in customs and they would call me soon with a delivery date. On February 8th I was given a delivery date of February 9th, the morning of the 9th [redacted] called to tell me that they wouldn't be able to deliver today because of weather and a delivery date of February 12th was issued, this date was also cancelled the morning of the 12th. Delivery was now promised for the next day, that did not happened. I was now told that Karl's was going to send their own truck up to [redacted] on February 15th to pick up my furniture. My delivery was cancelled on the morning of the 15th. On the 15th another delivery date was scheduled for February 19th, I was called this morning and told it would be another couple days. When I said I would like my money to be refunded the salesman told me he would see what he could do and call me back. It has been hours now and I have received no phone call or a resolve to this problem.Desired Settlement: I would like my money back. I was promised delivery of a product within a certain time frame. The time frame has come and gone. The credit card that the furniture was purchased with should be fully credited for the amount that was originally charged.

Business

Response:

customer received refund.

Review: I ordered/purchased furniture for my sons nursery. I left a deposit of 1800.00 on the date of purchase which was February 22, 2013. I was told that the furniture would be delivered upon my sons birth which was May 08, 2013. Today's date is June 24th, 2013 and I am still waiting for a piece of furniture. I had been understanding and patient about the delay for many weeks even though Karl's was failing to take my calls or return any of the number of messages I left simply to inquire about the status of the furniture. I called the manufacturer directly to get a better understanding of what may be causing the delay only to find out that the manufacturer does not do business with Karl's as a result of many bad interactions in the past. I went into the store on May 12 and confronted [redacted], the individual who sold the furniture to me. He continued to provide false information about where he orders the furniture from. At this point in time it is my understanding that the crib that is actually in my possession is old and was not custom ordered for me and that the dresser I ordered does not exist. I would like my deposit refunded.Desired Settlement: I would like my deposit refunded to me. Additionally, I noticed that there have been many claims made against Karl's for similar reasons to mine, I feel that Karl's is taking advantage of their customers and strong action should be taken to prevent this from happening to future consumers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,