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Karl's Rental Center, Inc.

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Karl's Rental Center, Inc. Reviews (1)

I was recently married at the end of May and used Karl's Event Rentals for most of our outdoor equipment upon a referral. Initially, I was very pleased with the services that I was receiving in dealing with a wedding coordinator at the company. My wedding was an outdoor wedding. My rentals included a tent, sub-flooring, dance floor, tables, chairs, linens and place settings. The delivery for all that I had ordered was to be delivered the day before my wedding which it was. However, when checking on the progress of set up, it was noticed that the subfloor that was suppose to be under the entire square footage of the tent was not there. When contacting Karl's, it was explained to me that the sub floor was not in the contract.

I do not work for Karl's and have absolutely no knowledge of reading contracts. I had more than 10 conversations via email and phone about the rentals and specifically the floor and my concerns with a covering on the floor, the set up etc. it was promised to be by a representative of the company that there would be a subfloor for my tent rentals.

After discovering the floor was missing I then contacted the general manager whom tried to remedy the situation by charging me $1400 to come out and put a subfloor in. Since I was originally suppose to have a floor, this was unacceptable. After much back and forth, the company sent out two workers to set up the flooring. My fiancé at the time and brother in law were construction workers and were expected to help in the set up of this flooring because Karl's rentals did not have enough workers. My own family were responsible for most of the set up. After my wedding I was billed for $840. I also received a statement that I was to be billed for missing linens. I ordered 15 table linens which I myself packed and watched the workers load onto their truck. It was later discovered that yet again the representative that I had dealt with made a mistake.

This company nearly ruined my wedding and it was a struggle to get the issue fixed. I feel that I am being taken advantage of and not taken seriously. This was suppose to be such a special day but it was negatively effected by misrepresentation of business and poor problem solving skills.

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Description: Party Supplies

Address: 7000 S. 10th St., Oak Creek, Wisconsin, United States, 53154

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