Karma By Erwin Gomez

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I am rejecting this response because the business has presented information that is untrueThey have completely distorted the facts and trying to portray me in a negative lightThe fact of the matter is that their stylist made a huge mistake and they have repeatedly refused to fix the problemJust yesterday, I tried calling a dozen times to speak with a supervisor to resolve this matter and the receptionists kept rudely hanging up the phone on me once they knew it was meIf they didn't do anything wrong, then why are they avoiding me? Their lack of professionalism reflects their poor manners and negatively reflects on their image and service.
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*** *** ***Thank you for your letter dated May 24, in reference to complaint ID# *** in reference to customer *** *** *** *** *** was a customer on Thursday May 18th for a haircutHis hairstylist was very thorough
in his consultation and conversation with *** *** prior to starting his haircutThe hairstylist checked with *** *** prior to cutting his hair, on the amount of hair he would be cutting in reference to length and only after a commitment from *** *** did the hairstylist pick up his scissors and start the service*** *** was in front of a full length mirror while his hair was being cut, therefore was able to see the stylist perform his haircutIn fact the hairstylist took *** *** hair in front of his face, facing the mirror in which *** *** was looking into and only then cut his hair, so that *** *** could see clearly what he was cuttingAfter his haircut *** *** expressed how happy he was with his haircut to his hairstylist and asked the hairstylist to give him his business cards because he would be recommending him to other peopleThe hairstylist then escorted *** *** to the front desk*** *** in is customer statement to the Revdex.com stated that when he got out of his seat he went to the front desk and complainedThis is not correctAt the front desk our receptionist by the name of *** *** asked *** *** if he was happy with his service prior to taking payment and *** *** stated to *** *** that he was very happy, Please see exhibit #a notarized statement from *** *** on her conversation with *** ***Please see Exhibit #a notarized statement from a bystander witnessing the conversation between *** *** and *** ***, stating how happy he was with his haircut prior to *** *** taking payment*** *** then went to the bathroom and upon exiting the bathroom came to the front desk and in a very aggressive manner stated to *** *** that he was now not happy with his haircut and demanded a refundA refund was immediately issued.*** *** on the day of his event which was on Sunday May 21' posted public pictures of himself on his instagram page and on his Facebook page, please see attached Exhibit #and #screen shotsOne would understand that *** *** uploaded these picture of his look to signify how proud he was of the way he looked, this did not portray anything negative of how he thought he lookedIn fact, *** *** came to see the owner of *** ** *** *** on Sunday May 21, on the day of his event three days after the day he had his haircut, for a maappointment and did not mention anything at all to the owner that he was not happy with his haircut.On Tuesday May 23", (after *** ***s event)* *** *** an extension hairstylist from another salon called and asked if we had serviced a client by the name of *** *** *** and asked if there was any problems with himBefore responding asked why would she be asking this, and ** *** *** responded that *** *** came to her for hair extensions on Saturday May and when he left her he was very happy with his service with herThe day after the event *** *** attended, he called *** *** *** demanding a refund for her services of $as he was now not happy with the extension service she had given him and informed her that if she did not issue a refund he would "destroy' her*** *** *** informed me that she would be issuing him a full refund because of his aggressive mannerism with her and that she had contacted the Police and her lawyer because of how he threatened her