Karma Mobility Inc.

Hi ***,
Thanks for reaching out, and my sincere apologies for the overly lengthy wait on the processing of your returnResponses you've received in the past referencing the significant delays due to a heavy backlog of returns are correctWe're processing all
returns in the order received to keep the process as fair and as equal as possible (albeit lengthy) a process for everyoneWhile this is by no means an ideal scenario, we're working daily to process as many returns and their respective refunds as possible, but have to work with the resources available to us.
Based on the date we received your return and where it currently stands in our return processing queue, it looks like your refund is slated for processing within the next two weeks, depending on how many we're able to process each dayIf you have not received confirmation by next Friday (Septembe* ***), please don't hesitate to reach back out to us and we'll look into this furtherAgain, I know this is far from ideal, and I thank you for you continued patience and understanding as we continue to work through all outstanding returnsIf you have any follow up questions you can reach me directly at *** (ATTN: Alex)Best regards,
Alex

Hi There, If for some reason you aren't happy with your Karma Go, you can return it to us within days for a full refund on the hardwareWe've extended that time period to allow those who wanted to return their device because of the changes to Neverstop.Service refunds depend on your account
typeOn Refuel, you'll get a refund for any data left unusedWith Pulse, you'll be refunded for the device only since your service has already been used.You can learn more about our return policy here. ***Let me know if you need more help. Best,Erin A***Karma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** We'll process your refund just as soon as is humanly possible with the resources available to us right nowMaybe they should hire MORE people to Process the REFUNDS"RIDICULOUS"

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process. We'll send you an email as soon as your refund has been initiatedBased on the date
we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business daysThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** (ATTN: Alex) Best, *** ***

Hi ***,Thanks for following up. Thanks for your continued patience as we work through the high volume of returns received in the last several weeksBased on the date we received yours, I anticipate you'll receive confirmation that your refund has been processed within the next few business
days.If you have any questions in the meantime, don't hesitate to reach out to me directly at *** (ATTN: Alex).Best regards,Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlready shipped it back a week agoI expect a full refund soon
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***

Hi ***,
Please email support directly (attn: ***) and we will work something out with you.
Best,
*** ***

Hi ***,Thanks for following up.The reply to your previous emails is correct as we are currently working through a much higher than volume of returnsBased on the date we received yours (March ***), I expect you'll see your refund within the next few weeks.I realize the wait has been
lengthy and I can understand your frustration, though I can assure you repeatedly emailing us will not speed up the processWe're working though refunds in the order received, and yours will be processed as soon as is physically possible.If you need to reach out to me directly you can do so at *** (ATTN: Alex).Best,Alex F*

Hi ***,
While I understand your feedback and I appreciate your passion, unlimited simply isn't an option here.
Please let me know if you'd like to return your device for a full refundI can certainly help make that happen for you.
Best,
Erin A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business acknowledges they owe me my refund for over months yet can't find time to actually make the refundI keep getting the excuse that I am still in line and that they will process my refund when they have the funds they have had my money now for over monthsthey just need to refund my $at best or $at worst They kept charging me after I informed them I did not agree to changing the terms of my PREPAID year worth of unlimited service and should have refunded me at that point in December of
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They've been saying the samething for months, "soon" and to weeksto weeks was up a long time agoso then it was a lie, what about now? If it will always be here tomorrow, tomarrow never comes.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Assuming that the full refund will be issued as stated in the response
Sincerely,
*** ***

Hi There, I have double checked every charge made to your account personally against our CC processing company's records and every charge made has been refunded at this point. If your bank requires any further proof that the refund has been processed, please feel free to send me an email to *** and we can attach a receipt directly from the processing company(attn: Erin)Let me know if you need more help. Best,*** ***Karma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Hi ***,
Thank you for following upI understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next few weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowIf you need anything in the meantime, feel free to reach me directly at *** (ATTN: Alex)Best,
Alex

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process. We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding. There isn't any "slow play" here, and certainly no maliceWe're working through returns/refunds as quickly as possible with the resources at our disposal, and processing them specifically in the order received to ensure we're getting to every return in the fastest possible timeframeI understand the wait time has been less than desirable, but know that we're trying to work through this in the most timely manner possible while being fair (consistent) with everyone.In the meantime, feel free to reach out to me directly at *** (ATTN: ***)Best,Alex F*

Hi ***,
While we are able to send a pre-paid label your way to get your device returned for a full refund, we don't have the ability to schedule a pick up directly from your house.
It appears that we've been in touch with some options.
Please feel free to
respond to me directly through support to work towards a solution together

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Erin, I understand it is no longer available, Please understand my point.......I, like hundreds more were lied to, sold a bill of goods your company never intended to deliver on. Like I stated in the previous complaints I am tired of being lied to by companys just so they can sell something so absolutely wonderful and good it cannot provide it, get it ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I am sorry for the inconvenience but this issue stems from previous managementWe are working hard to refund every customer that is in compliance with our refund policyWe will issue refunds to these customers as soon as we are able to