Karma Salon and Spa

October 7, 2015Dear [redacted] :This letter is in response to complaint ID # [redacted] [redacted] signed a Monitoring Agreement with CV Security on March 31, This was a one year contract with monitoring fees in the amount of $per quarter [redacted] also received months free monitoring, so that his first payment for monitoring services 7/- 9/30/was not due until July 1, [redacted] received a second invoice for monitoring services 10/- 12/31/Neither one of these invoices has been paid to dateOur billing department left several messages via email and telephone starting on July 10th to attempt to resolve this issue, with no reply from [redacted] until September 29, [redacted] contacted our office claiming that his system was not being monitored by CV SecurityHowever, an alarm signal was noted on September 16th through our monitoring station and was cancelled by [redacted] [redacted] 's contract ends on March 31, 2016, and we are requesting payment for the three quarters of his contract in the amount of $257.40.Please let me know if you have any other questions or would like additional information.Sincerely,Michelle VVice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response:This is outrageousI spoke with Billy of CV Security and seemingly worked everything outI was quoted one price initially by the technician which was then pulled with a "bait and switch" and was told my contract needed to be changed because it was the sales person first day and he didn't do it properlyThe new price was more than and a half times the original monitoring priceI rejected the service at that timeThe fact that CV Security failed to properly stop their service at that point isn't my fault, nor should I be charged for itI spent thousands of dollars with CV Security on a variety of electronics and installations in my homeNow they seek to try to extort me for a couple of hundred dollars for their fault? I look forward to meeting them in court if they want to pursue this, otherwise, I want them to stop harassing me IMMEDIATELY
Regards,
*** ***

October 7, 2015Dear [redacted]:This letter is in response to complaint ID # [redacted]. [redacted] signed a Monitoring Agreement with CV Security on March 31, 2015. This was a one year contract with monitoring fees in the amount of $85.80 per quarter. [redacted] also received 3 months free...

monitoring, so that his first payment for monitoring services 7/1 - 9/30/15 was not due until July 1, 2015. [redacted] received a second invoice for monitoring services 10/1 - 12/31/15. Neither one of these invoices has been paid to date. Our billing department left several messages via email and telephone starting on July 10th to attempt to resolve this issue, with no reply from [redacted] until September 29, 2015.[redacted] contacted our office claiming that his system was not being monitored by CV Security. However, an alarm signal was noted on September 16th through our monitoring station and was cancelled by [redacted]. [redacted]'s contract ends on March 31, 2016, and we are requesting payment for the three quarters of his contract in the amount of $257.40.Please let me know if you have any other questions or would like additional information.Sincerely,Michelle V. Vice President