Karoline on the Spot

I don't normally post negative reviews, but in this case I feel it necessary to do so in order to make others aware of what could also happen to them. "Karoline On The Spot" (Karoline Keenan) abruptly quit on me after 2 years of cleaning my 2 vacation rental condos and 3 months of cleaning my newly completely remodeled personal residence.

Karoline doesn't keep many of her employees for very long and there is always some type of drama going on that I ended up having to listen to. On the positive side, what they cleaned they did clean well...BUT they did not pay attention to the details...such as beds not being properly made (which made my guests wonder if the linens were actually clean), furniture left out of place, blankets balled up and thrown in the closets, throw rugs thrown in a pile and left in a corner or in a pile in the middle of the floor, trash cans left in the middle of the room, dirty foot prints left on flooring, shells left in sliding door tracks, sand left on the washer and counter tops, the sleeper sofa not properly closed and the cushions put on it backwards with the bed frame sticking up...and the list goes on...all of which made my guests wonder if the place had been cleaned at all.

A different crew would show up at my personal residence every week after I had been promised the same crew each week. This was very important to me because my elderly mother who has dementia lives with me and having new people in our home is very disturbing for her and upsets her terribly. There was only one girl that showed up almost every time (out of a crew of 4-6 and sometimes 7-8). After over two months of them coming every week that girl came to me to tell me that every time the grout was cleaned in my bathrooms that it became tacky. I asked her what in the world were they cleaning it with and she told me BLEACH! I asked WHY I was not told sooner and she said "so and so" was supposed to have told me about it. ("So and So" was no longer employed by them by this time) I told her I had never been told about it becoming tacky...that I thought that the grout was defective since it was discoloring and coming out of the joints and that I had my tile guy come and repair it a couple of months ago...and that I was wondering why it was coming out again in even more areas. I now knew the reason the grout was coming out of the joints was because Karoline's cleaning crew had been spraying bleach straight onto my tile and grout in my showers and letting it sit there for 10 MINUTES before scrubbing and rinsing it off. It seems like after the first time the grout became tacky that they would have said something to me and realized the cleaner they were using was making the grout tacky and causing it to come out of the joints and discoloring it too. I told them (and the owner, Karoline) that I wanted them to only use the cleaning solutions that I provided them with from that point on. I also told them to use only my vacuum cleaner and not to bring theirs into my home...the very next week they showed up with their own vacuum and started using it and I had to stop them twice and tell them to take it out of my home...not once but twice.

On Friday, July 13, 2018 they showed up an hour early at my home. There were 8 people lined up coming into my home! Only 2 of them had ever been there before. They were bringing buckets in and their own cleaning solutions and one was carrying a vacuum cleaner...I was not happy about any of it. I told the crew leader I did not want them to clean that day and that I could no longer have them cleaning my personal residence. I told her it was just too stressful on me and my mother to have that many people in our home and always having new people showing up each week...I told her that I couldn't trust that things would be done the way I wanted them done and that I was afraid that something else would get ruined like my grout in my showers had been ruined. I told her I did not have time to continually have to go behind everything they were doing and feel like I had to watch their every move in my home. I also told her that it was not their fault that it was too stressful for me and my mother...and that I could not change our situation and I had to do what was best for my mother and myself. The crew leader asked if I would like for them to continue to clean my vacation rental properties and I said "absolutely...my personal home had nothing to do with my rental properties or my mother's condition". She asked if I wanted Karoline to call me later that afternoon to discuss it and I said "yes, please".

It wasn't 15 minutes later that I received this exact text message from Karoline:

"I'm sorry you were not happy with crew today I'm trying to get crew set for your house. But since you don't trust crew in your house I can't do your rentals neither. I will have your keys and linens drop off tomorrow.!
Thank you
Karoline"

I immediately tried to call Karoline to clear up whatever miscommunication that had occurred but she would not answer her phone. I texted her and she would not reply. I emailed her explaining what I had said to the crew leader and she still did not reply. I was in a panic because I had 2 departure cleans scheduled with Karoline for my vacation rentals that Sunday (in less than 45 hours) and I had new guests arriving Sunday for both rentals. Karoline knew this when she quit on Friday. I had less than 45 hours before I needed those 2 properties cleaned so I immediately started looking for a replacement cleaning service and thankfully I found one within 20 minutes. I was extremely lucky! It could have turned out to be a terrible situation!

In hindsight I see that Karoline did me a favor. I replaced Karoline with a service that is highly professional, 100% responsive, detail oriented, consistent, dependable and just so much better in every aspect than "Karoline On The Spot". I would never, in good conscience, be able to recommend Karoline's services to anyone after my experiences with her. If she would drop me like a hot potato and leave me in a bind like that then she'll do it to someone else too. Do yourself a favor and find a more professional and dependable cleaning service. That's what I did.

The cleaning crew basically get thrown into separate vans and work continuously with no breaks or lunches. Ridiculous ! Someone needs to call the labor board on this.

They are truly amazing went above and beyond. Very professional and friendly staff. Highly recommend this company.

They are truly amazing went above and beyond. Very professional and friendly staff. Highly recommend this company.","pos-1