Karp Automotive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

We have done everything that what we were responsible for, and more We replaced a water pump ($580.00) and a window regulator ($600.00) under our goodwill policy at no cost to the customer In regard to the sunroof it was adjusted at no charge and everything is fine except the rear tilt is inoperative on a year vehicle The customer states the radio works We are happy to speak with her about any other repairs she believes she needs However, there would have to be a charge; but we would provide her with a courtesy discount

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After weeks of aggravation with Kia I am still dissatisfiedKia had my brothers name on my file and his phone number even after I gave them my name and phone # several timesI was told it was a glitch in the system after I spoke with the sales rep that sold my brother his car. They were calling my brother not me or not calling at all to give me updates and saying they didAfter all they would only pay $of the rental car and they wrote the check out in my brothers name not mine and didn't even notice until I looked at it and complainedSo I am still out almost $I was told recently by the director of the service department that they would be paying a car payment for me and if I could go on the Revdex.com and respond that my issue was resolvedThey never paid my paymentThey just told me that so they didn't get a bad write up on the Revdex.comI was with out my car for weeks it needed a new engine and I am out over $Worst company ever!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our customer has a Kia Optima that had an engine issue. There were specific diagnostic codes that required the initial work. This work was authorized and paid for. Once this work was performed and the car driven for a short while by the customer, the internal system in
the car reset and additional engine codes appeared. This resulted in the engine light once again going on; but for a different reason.There was additional work required that was not initially apparent. A purge valve and gas cap both needed to be replaced. This was an additional $cost that we did not charge the customer. Had we known that this was necessary at the beginning, this cost would have been added to the original estimate. However, that was not the case and now the customer has received the benefit of all the work at the original price quoted, agreed to, and paidWe believe that the customer was handled in a fair and honest manner. We utilized our goodwill budget to assist and we do not know why the customer is still unhappyPlease have the customer contact our Service Manager, Mark N***, or myself to discuss this furtherSincerely,
K*** Auto
David K***, President

We have done everything that what we were responsible for, and more
"margin: 0in 0in 0pt;"> We replaced a water pump ($580.00) and a window regulator ($600.00) under our goodwill policy at no cost to the customer.
In regard to the sunroof it was adjusted at no charge and everything is fine except the rear tilt is inoperative on a year vehicle
The customer states the radio works.
We are happy to speak with her about any other repairs she believes she needs. However, there would have to be a charge; but we would provide her with a courtesy discount

We have reached out to this customer and we were willing to take whatever action necessary to make sure the car was operating properly.  The customer informed us that the car was sold.
Thank you to the Revdex.com for attempting to mediate this matter.
Sincerely,
David K[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I took my car to k[redacted] Kia bc it was not properly working. I authorized payment because Paul told me this would fix the issue.
The next day when check engine light came on Bob (lead mechanic informed Bob and he passed on info to me) told me it was the same codes and would require $500 worth of additional work.
I declined bc I wasn't sure I was once again being misinformed. 
K[redacted] kia never gave me proper service nor fixed any issues.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed our customer's concerns and have reached out to her directly.  Karp Auto has served the Long Island community for 4 generations and prides itself on customer satisfaction.  We have already reimbursed our customer for the external repairs and have improved the terms...

of the extended service agreement to her satisfaction.Thank you for the opportunity to satisfy another customer.Sincerely,[redacted]

Review: Brought my car in for service. Paid $2100 to have the issue repaired. Next day my car still did not work nor were they helpful. I asked for a return of partial return. Nothing was done to help. I was misinformed and my car was never fixed.Desired Settlement: Billing Adjustment

Business

Response:

Our customer has a 2012 Kia Optima that had an engine issue. There were specific diagnostic codes that required the initial work. This work was authorized and paid for. Once this work was performed and the car driven for a short while by the customer, the internal system in the car reset and additional engine codes appeared. This resulted in the engine light once again going on; but for a different reason.There was additional work required that was not initially apparent. A purge valve and gas cap both needed to be replaced. This was an additional $350.00 cost that we did not charge the customer. Had we known that this was necessary at the beginning, this cost would have been added to the original estimate. However, that was not the case and now the customer has received the benefit of all the work at the original price quoted, agreed to, and paid.We believe that the customer was handled in a fair and honest manner. We utilized our goodwill budget to assist and we do not know why the customer is still unhappy.Please have the customer contact our Service Manager, Mark N[redacted], or myself to discuss this further.Sincerely,K[redacted] AutoDavid K[redacted], President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I took my car to k[redacted] Kia bc it was not properly working. I authorized payment because Paul told me this would fix the issue. The next day when check engine light came on Bob (lead mechanic informed Bob and he passed on info to me) told me it was the same codes and would require $500 worth of additional work.I declined bc I wasn't sure I was once again being misinformed. K[redacted] kia never gave me proper service nor fixed any issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have reached out to this customer and we were willing to take whatever action necessary to make sure the car was operating properly. The customer informed us that the car was sold.Thank you to the Revdex.com for attempting to mediate this matter.Sincerely,David K[redacted], President

Review: On 05/**/2015, I dropped my vehicle off at Karp Buick for service at which time my rear strut/suspension work was to be performed. My vehicle was returned to me on 05/**/2015. Upon picking up my vehicle, I noticed a clanging sound which sounded like it was coming from the interior of the vehicle. Several days later, while driving on the highway, I hear a loud popping sound and my vehicle begins to shake. I called someone who was a mechanic and they instructed not to drive the vehicle until I was able to get it assessed. On 06/**/2015, I took the car to an auto repair location. Upon opening the rear of the vehicle, the mechanic observed the strut mounts sitting on side interior of the vehicle. Upon further inspection, he also observed that the screws and bushings required to keep the suspension in place were not installed in the vehicle.

On 06/**/2015, I emailed Karp in reference to this matter. On 06/**/2015, I placed a follow up call to Karp and was informed that my account was noted that I was already contacted and the matter was resolved, which was not true. On 06/**/2015, I was asked to email pictures. Which I did. On 06/**/2015, I was asked to email an invoice for the repairs. I did. On 06/**/2015 when I did not receive a follow call or email, I emailed to inquire if the invoice has been received. On 06/**/2015, I again requested an update as I still had not received one. At this point, I was notified that invoice was not received and would be contacted on 06/**/2015. I immediately forwarded the initial email with the invoice and reattached the invoice to the follow up. To date, I have not received any calls or follow ups from the dealer as promised.Desired Settlement: I would like the cost of the warranty (plus taxes and surcharges) I purchased to be refunded as I will no longer be able to receive services at Karp along with the costs paid to Karp to install and repair the suspension.

Business

Response:

We have reviewed our customer's concerns and have reached out to her directly. Karp Auto has served the Long Island community for 4 generations and prides itself on customer satisfaction. We have already reimbursed our customer for the external repairs and have improved the terms of the extended service agreement to her satisfaction.Thank you for the opportunity to satisfy another customer.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Friday 3/**/14 Dealer's [redacted] had an accident while test driving my car after performing engine work. [redacted] said [redacted] advised "brake pedal fell to the floor" when trying to stop the car, and [redacted] feels "Sick to his stomach". [redacted] blames a failed brake Master Cylinder, which is now on order.

Today, Sunday 3/**/14 I saw car, photographed damage, and tested brake pedal which is in fact firm and not on the floor. Despite my stepping on Brake Pedal with all my strength, brake pedal remains firm, linkage is intact, there are no visible leaks from lines and no fluid is missing from reservoir . Increasing my foot pressure on several attempts, to overcome lack of vacuum assist while attempting to reproduce the failure, yielded same results; brake pedal is firm and everything appears to be working properly.

How can we test Master Cylinder to prove it was at fault?

I don't understand what might have happened. I have a BS and MS in [redacted] Engineering Fluid [redacted], am a part-time farm/diesel [redacted] on weekends and have troubleshot/replaced master cylinders, brake lines, wheel cylinders, pads, drums and rotors... but can't get my head around what might have happened.

Thanks in advance for your critical critique and guidance.Desired Settlement: I would like complete facts of what happened and how Master Cylinder will be tested to prove it was at fault. I do not think I should be charged for replacement of brake Master Cylinder as I am not convinced it was at fault. [redacted] has offered to pay cost of loaner car and auto body repairs as a result of accident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 8/**/15 I was driving home from work in my leased 2013 Kia Optima at 5:30pm and my car stopped working on Sunrise Highway in Bellmore. I called K[redacted] Kia Service in Rockville Centre and Charlie the service manager advised me to call the # on my window and a tow truck would come at no charge and take it to their service center to see what the problem was.I advised Charlie the service manager that I was in need of a loaner car and he advise me they did not have any for me to use. Charlie said that I would have to get an enterprise rental car under my credit card and ONLY if the car problem/service was under warranty I would not have to pay. Charlie said he would call enterprise to set me up in the system so they knew I would be coming in right away before they closed at 6pm and he did NOT.Thank god my husband was close by. He picked me up and we went to the closest Enterprise in Bellmore and they advise me that themeselves, Massapequa and Rockville Centre Enterprises did not have cars available that the closest one was Hempstead and I needed to get their right away before they closed.My husband and I went to the Enterprise in Hempstead and advised Ben the sales associate the situation. Ben advised me they had to hold my credit card and once the car was returned that Kia would pay for my charges.The next day I called service and spoke with Paul the service associate that was appointed to my car. He advised me that they needed a couple hours to see what the problem was and if it wasnt under warranty I would be liable for the hourly service plus parts. I was also very concerned about paying for the enterprise car as well. Paul advised me that Kia would ONLY pay for 5 days and he would try and get it extended for me to 7 only if it was under warranty. After a week gone by I called service to speak to Paul and he advise me that the entire engine would need to be taken apart and checked and it would take several hours to do. He advised that if it wasnt under warranty I would owe almost $900.00 in hourly services plus parts. He said he would call me back with updates and never did. After several days gone by of hearing nothing I called to speak to Charlie the service manager. He advised me that my car WAS under warranty and it needed a new engine and I would not have to pay for anything! He advised that it would take 2 days to get here from California and 1 day to put in. That was not the case! While speaking to Charlie I asked if I would have to pay for the rental car like Paul said after 7 days. He told me not to worry that they would cover the rental car fee from Enterprise and once a loaner car came back on the lot they would switch out the cars for me.On 9/**/15 I was advised by Paul the service associate to come in on 9/**/15 at 7am bring him my enterprise rental car and he would give me a loaner car all gassed up and cleaned all at no charge. When I went in to switch cars Paul told me he would handle everything and I would not be charged for ANYTHING!! The car was gassed up but it was absolutely filthy dirty!!!!!!Today 9/**/15 I called Paul the service associate for an update 7 days later after not hearing from anyone on what is going on with my car. He advised me that the parts are in and the engine is out but the ONLY guy that can work on my car is in school in Massachusetts and doesnt know when he will be back. Paul advised it could be another week or so.I have been trying to call Kia consumer affairs for days leaving 4 messages. NO ONE is calling me back and I could not get anyone on the phone.Today 9/**/15 I called Kia customer service to tell them about my situation and to see if I could not pay my car payment this month considering I have not had it for 3 weeks and will not be getting it back anytime soon. She advised me that there was a case for me in the system with consumer affairs and they had a wrong # for me in the system. While still on the phone with customer service I checked my credit card to see if I was charged from Enterprise for the rental car and I WAS!!!! $957.29 on 9/**/15. I advised Kia customer service and she noted it and told me Bernice from consumer affairs would call me about my case.I called Charlie the manager in the service department to tell him I was charged for the rental car and he told me he was not aware and he would get rid of the charges.I still have not heard back FROM ANYONE that works for Kia!!!!At this point I have NEVER in my life dealt with such bad customer service! I have gotten nothing but the run around from this company! I am due to have my baby in 4 weeks and the last thing I need is to deal with this headache. When and if the car is ever fixed how do I know that the car will not break down again. How does a 2013 engine die!??I want out of this lease and all my money owed back! I WILL NEVER LEASE OR BUY A KIA AGAIN!Desired Settlement: I want out of my lease. I want $957.29 back for the rental car and I want last months car payment back $300.00.

Business

Response:

We are working with the factory and the customer to resolve all issues.Hopefully this will be accomplished within the next couple of weeks.Thank you for your patience.David K[redacted], President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After 5 weeks of aggravation with Kia I am still dissatisfied.Kia had my brothers name on my file and his phone number even after I gave them my name and phone # several times. I was told it was a glitch in the system after I spoke with the sales rep that sold my brother his car. They were calling my brother not me or not calling at all to give me updates and saying they did. After all they would only pay $680 of the rental car and they wrote the check out in my brothers name not mine and didn't even notice until I looked at it and complained. So I am still out almost $300.00. I was told recently by the director of the service department that they would be paying a car payment for me and if I could go on the Revdex.com and respond that my issue was resolved. They never paid my payment. They just told me that so they didn't get a bad write up on the Revdex.com. I was with out my car for 5 weeks it needed a new engine and I am out over $600. Worst company ever!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,