Karp Volvo Inc.

Dear *** ***,*** ***'s additional comments confirm that she knew that there was a price mistakenly quoted in her favor. She received the advantage of it and now claims she is entitled to more.We respectfully disagree with her conclusions and can only assume that she does not want to accept any of our suggestions to resolve this matter.We have been dealing with our Long Island customers for over years in an honest and caring manner. We are proud to have four generations of our family in this business. Thank you for your attempt to help us resolve this matter.Sincerely,*** ** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
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[redacted] Dear [redacted],I disagree with many of the claims by [redacted] in his response letter and I believe that the issues are not being addressed that are in question.   The issue of how much I paid for the car is not in question.  As far as negotiations were concerned, I had very little to do with the price of the car, automatic start and the “administration fee as per the loan agreement.  The issues in question is Volvo’s failure to honor their written and verbal agreements with me as a customer.  The issue also in question is how the employees failed to disclose all of the information pertaining to the purchase of the car and automatic start.   The fact of the matter is that the Sunday that I test drove the car [redacted] my salesperson brought over [redacted] to tell me the price of the car.  [redacted] said the car would cost 31,600.00.  There were absolutely no negotiations on any other price of the car.  I stated that I would like for the dealership to consider allowing me to pay “cost” for the remote start.  [redacted] agreed to allow that to happen and told me he would have to check on the cost of the car.  [redacted] then went on to state that there would be “no other hidden cost”  That Volvo was unlike other dealerships and they did not charge fees that consumers did not know about”  he bragged about the service department  use of loaner cars and car washes.  When I saw additional monies as administrative cost I certainly questioned it.  I was told by [redacted] that it is on EVERY loan agreement and could not be changed due to auditing and that it had nothing to do with any services.   After I purchased the car I was then hit with additional monies for an extra key since they had to use one for the remote.  I was never told this because it is customary to receive two keys.  As far as my bank loan is concerned the have my loan at the wrong bank.  They had me sign a back dated loan agreement but failed to tell me it was not at my bank which is the whole point of working with [redacted].  Not to mention that I did not want my loan with a different bank, I would have done it myself if I knew they could not do it correctly.[redacted]’s attempt to solve this problem only happened after [redacted] questioned their treatment of me and the purchase of the car. He never returned a call or gave a written response after I sent a letter to the company. Offering a refund and taking away services is not a reasonable response.  Wanting to refund the car only lines their pockets so they can sell the car for more money.   I believe this resolution lacks any responsibility for their employees actions and maintains their refusal to honor the written and verbal agreements that were done in good faith.   In conclusion, it is apparent the [redacted] is only concerned about getting the car back for more profit and not about honoring his companies agreements. I realize that the practices of Karp Automotive are questionable at best and I hope future consumers will be informed about the type of dealership they are.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Dear [redacted]During negotiations and again at the time of delivery, [redacted] was advised that we made a mistake in the price of this vehicle.  We honored the price which was substantially below market value.  It was also explained to her during these conversations that no additional...

discounts would be afforded to her.  [redacted] reluctantly agreed and proceeded with the purchase with this understanding.  Therefore, the $300.00 additional discount was previously discussed, resolved, and it is unfair for her to continue to bring it up. In the spirit of resolving all issues and allowing our relationship to proceed on a positive level we made certain overtures to [redacted].  We offered to refund the $289.00 fee that funds future use of our courtesy cars when her car is in for service, priority appointments, and numerous other benefits.  Once this is refunded she would not be entitled to these benefits since she would not have paid for them.  In addition, we offered to refund the $125.00 for the additional key she bought.We take great strides to protect our customers’ personal information.  [redacted] can rest assured that her paperwork is safe or destroyed.In the event that [redacted] continues to be unhappy we would be willing to take the car back and refund all of the money she paid to us for it.  This assumes that the vehicle is in the same condition as it was on delivery..  Thank you for your assistance in resolving this matter. Sincerely, [redacted]
[redacted]

Review: I am living in Syracuse, NY. On 4/**/2015, I went to the dealership to test drive a used Volvo. Everything was good, sales people were nice to answer any questions and my girlfriend and I loved the vehicle a lot to be honest but the price was still a little high and they told me registration or plates could not be done on Sunday, which meas I could not drive the car away that day. However, I could not wait to the next day because I have to come back to work. Sales saw me hesitating to make the decision and said that I could leave a deposit about 500 dollars and if I did not want the car I could get full refund. Then I left a 500 dollars deposit. Two days later I still thought the price was too high and I called them to transfer the deposit to another cheaper car and said I need two more days to make the decision. (Because they told me one car can just be hold for 2 days). Then It was weekend of 4/**. There was no body contact me. On 4/**, I called the sales person again to ask the money back. This sales person did not agree to do but said he could not refund me and I put him in trouble because he hold the car for me. He let me to contact another guy which also helped me. I called him, he told me he could refund but I need to go the shop! I do not want to drive that long and take the risk on a high way. I contacted my credit card company asked whether get the refund can just by swapping the card and they told me I can do that just telling them my number. The next day, I called them again to request the refund and told him I checked with credit card company. This time he asked my credit card number, I told him I will grab my card and call him later soon. However, I called 5 times, nobody answered. Two hours later, this guy answered and said he would let the first guy to refund me but I said he told me to talk to him, then he put me on hold and it hang up in 1 minute. Then I tried to contact another department of their store, the representative transferred me to the original guy. He said he would talk to the other sales person and his [redacted] to see what is going on. So I called several hours later, he told me he could not help me and the [redacted] were none available. That is my experience on their dealership. They are avoiding me to refund. I spend all day long to call again, again and again.Desired Settlement: Refund 500 dollars deposit to me.

Business

Response:

[redacted]'s $500.00 deposit has been refunded on 4/**/15 on her [redacted] credit card [redacted]. We appologize for the delay.

Review: This is the letter I wrote to the president of the company after they failed to answer my calls and/or meet with me. It summarizes the problems.

Dear [redacted],

I am writing this letter to you for two reasons; to express my extreme disappointment with purchasing a vehicle from Karp Auto and elicit information regarding my service. Your dealership repeatedly boasts customer satisfaction as their number one concern. There is a huge sign in the dealership that states that as fact, each time I call I hear that message, everyone I speak to says it, and now I have received a letter from my sales person [redacted] that I will be receiving a survey from Volvo. It states, “If for any reason, you cannot fill out this survey COMPLETELY SATISFIED and DEFINETELY RECOMMEND please call me or our [redacted], at ###-###-####. Sending a perfect survey to Volvo is important to me in addition to your total satisfaction.” Unfortunately, the only choice I have is to fill out this survey as COMPLETELY UNSATISFIED and would NOT RECOMMEND. I was initially excited to do business with Volvo since it has a reputation of excellence. However, my experience with your dealership and employees over the past few weeks have been frustrating, confusing, unprofessional and, most importantly, personally costly. I was either told misinformation, pertinent information was omitted, and/or no follow up to my inquires has resulted in the loss of many hours of my personal time and hundreds of dollars that were not explained, contradicted or transparent during the sale of the vehicle. To make matters worse, every time I think I have resolved one issue with someone at the dealership and try to “wipe the slate clean” and move forward another costly issue appears that is a direct result of your company and/or employees failure to provide me with correct information and apparent total cost of a product.

The following paragraphs are a summary of my experience to date:

On Sunday January [redacted], I entered the dealership, met with [redacted] and test drove the 2013 C70 Volvo model number

[redacted], [redacted] and I negotiated on a price of 31,600 plus a Volvo factory installed automatic start at cost, sales tax and DMV charges. The price also included repairing/replacing the piece on the front bumper which was missing. [redacted] also recorded my Vin number and mileage on my current Chrysler Sebring hardtop convertible for its ‘trade in value.” As part of the sales pitch, [redacted] insured me that Karp Volvo is like no other dealership and there are no hidden fees or costs. He repeated this several times and proudly stated the reputation and customer satisfaction record of both the dealership and service department. At the time we agreed to several things. My responsibility was to price check the vehicle and dealership. [redacted] and/or [redacted] were going to contact service for the price of the remote start, order the missing part on the front bumper and check my cars “trade in.”

On Monday January [redacted], I called to talk with [redacted] about the items we talked about. He was not in but I left a deposit of $500.00 on the car with another sales representative. I was told it was refundable and I would receive an e-mail confirmation. To date, I have not received that e-mail.

On Tuesday afternoon January [redacted], I again spoke with [redacted], he did not have the price of the remote and/or approximate information regarding my trade in. He asked if I could bring the car in for an appraisal. I agreed to bring the car in that evening. I arrived at the dealership; [redacted] appraised my car by taking my keys, walking around it and, at best. did a cursory assessment of the car. He did not drive the car or ask me any questions regarding its history. At that time, I thought it was an unusual inspection and was confused as to why he could not do that on Sunday when I was there with my car as opposed to having me come back into the dealership. [redacted] asked me to wait for [redacted] to tell me how much the remote start was and the appraisal of the car. After a period of time, I could not wait anymore and suggested to [redacted] that we speak on Wednesday.

On Thursday January [redacted], I initiated a call to [redacted] to find out the details and next process for the car. He told me the cost of the remote $465.00 and said that he was told that my trade in was only $500.00. I was very surprised at the trade in value and asked why couldn’t I have been told that simply from the Vin number and mileage since it was apparent that my car was not worth anything to them. I asked why they wasted my time having me come back in to have that type of inspection. I expressed that according to [redacted] and my research even if the car was in very poor condition it was worth much more money than that. [redacted] could not answer that question.

[redacted] then sent me the necessary documents to purchase the vehicle via email. When I received the purchase agreement, it failed to have the cost of the remote start on it and I immediately noticed the additional fees of $289.00 (administration fee)+ $75.00 (0ptional DMV fee) and a $50.00 (fuel cost fee) equaling $414.00 in extra costs. I was told explicitly by [redacted] there were no other fees. I emailed [redacted] my concerns and asked that the fees be removed from the bill as per our agreement.

At that time I also mentioned that I was a [redacted] customer and that according to their agreement I had a $300.00 coupon. I was told by several people at different times that I had received the best price for the car and they would not honor the coupon.

[redacted] also told that the $289 wasn’t an “administration fee” as stated on the buyer’s agreement but it was a “valued customer fee” so I could get loaner cars and other services when I bring my car in. I again said I don’t want it and want it off the bill. I then spoke with [redacted] and other gentlemen about my displeasure and although they agreed that I should have been told about the fee it was mandatory and they were not able to refund it. They said they would look into the matter, speak with the appropriate people, and then get back to me.

On Friday January [redacted] I received another call from someone else to come in to purchase the car. They did not address my concern and when I called back they were unavailable.

I received another call explaining that they would not refund the fee but they would gladly apply a $300.00 credit towards certification. Certification costs $2900.00. The result would cost me an additional $2600.00 to save for $300.00. I turned down that offer.

On Saturday January [redacted], I received yet another call from another person and I then I finally spoke with [redacted]. After a lengthy conversation, although he understood why I was upset, he informed me that he could not remove the charges and couldn’t compensate me in any way.

I then spoke with [redacted], who also understood why I was upset, said the fees must remain and, in an attempt to rekindle a good relationship, offered me a full detail for my car in the future as partial compensation for the fees.

At this time, I still do not know the value of that full detail voucher and have not received it from [redacted]. I expected to receive it when I had to come back in and/or have [redacted] follow up with me possibly by mail but that has not happened.

I then spoke with [redacted] again and we agreed that I would come in on Monday, January [redacted], to finalize the deal but would have to come back with the check since the banks were closed due to Martin Luther King Day.

I came in on the [redacted] and met with [redacted] where he inquired about my trade in. I told him about my experience and when he looked it up he also thought that the disparity between the book value and what I was offered seemed odd. He then had his service manager [redacted] take it for a test drive. They offered $2100.00, a $1600.00 difference. I was skeptical and said I would think about it. I spoke with [redacted] the next day and we agreed upon $2300.00. [redacted] was going to process my application for credit on Wednesday and the remote start was ordered and I thought my part for the car was already ordered.

On Thursday January [redacted] I made arrangements with [redacted] to purchase the car. He thought the car would be ready by 4:00 it was not ready until 5:45.

At that time he told me the part was not in and not to worry I can drop by anytime for them to “pop it in. It was no big deal, just a cover.”

I noticed that I only had one set of keys and asked for my second set before I left. [redacted] could not find the second set and thought that it must be in the service department. He told me he would check and give me a call. We agreed that I could come in on Saturday January 24th have the piece put in and take the second set of keys.

On Friday January 2[redacted], I received a call from [redacted] asking me to do him a favor and come in to sign another paper from my bank that was omitted the day before. Apparently, your dealership could not receive the loan until it was signed. I suggested on sign it on Saturday since I was coming in for my keys and the part.

[redacted] said he would look into both. On Saturday, I was told the part was not in and he did not know where the key was. He suggested I come in Sunday due to the weather.

Sunday January [redacted], I arrived at the dealership to sign the paper. My second key was not there and they had no idea of when the part was coming in. I asked [redacted] directly, “Where is this part coming from?” Once again [redacted] could not answer the question. I was told they would look into it.

Monday [redacted], Tuesday [redacted], Wednesday [redacted] and Thursday [redacted] still no answer about my key and part even though I inquired many times.

On Friday January [redacted] I spoke with both [redacted] and [redacted]. [redacted] stated that he has nothing to do with either the key or the part basically he was done with me, and now I must speak with [redacted].

[redacted] still did not know about the part and informed me that MY second key was buried in the car, for the remote start, and I would have to purchase a third key at my own expense.

I was NEVER told about this additional expense; [redacted] (nor anyone else) NEVER mentioned it at the time of sale or the dozens of times I inquired about the key. A second key is critical when owning a car. Any number of problems can occur from not having it. I should have been informed and then I could have made an educated decision about whether or not I wanted the remote start.

On Saturday January [redacted], I called the service department directly about my part. First I was told it has not been ordered then [redacted] called back to say they found the order under “used cars” and the part was in.

[redacted] from service called me back to tell me that the part was in and, yes, my key was buried in the car and I would have to pay for another key. I disagreed with him and told him that this information should have been told to me before I decided whether to put in the remote start or not. He stated, “[redacted], we didn’t make money on this car. We will not absorb the cost of the key.” He even has the audacity to tell me that he would take the remote out for me so I could have my second key. I am outraged and now I am placed in a costly predicament due to your employees’ lack of knowledge, transparency or outright manipulation of the facts. He said that he would be looking into just charging me cost of the remote.

To date he has not called me back to address the issue.

On Saturday January [redacted], February [redacted] and [redacted] I left voice messages for [redacted] to set up a face to face appointment to address these concerns. I have not received a return call.

I believe I am entitled to a second key free of charge. Once again this was due to your dealership’s irresponsibility and your employees’ lack of effort and information; your company should take responsibility for this and absorb the cost.

I would also like the following questions answered:

• What is [redacted]’s title and responsibility to the customers? Does he have the ability to research products so he can give customers all of the information and cost? Does he have the ability to research when a part is coming in and the details of the repair?

• When did my part actually arrive in the store and how was I going to be notified?

• Where does it say in your brochure or any literature that an installed Volvo remote would result in the loss of a key?

• What responsibility does your dealership commit to for “full disclosure of the sale of their products?”

Over the years, I have purchased several new and used vehicles from [redacted] and [redacted], and I can honestly say that buying my C70 Volvo has been by far the worst car purchasing experience for me. As previously stated, it has cost me hundreds of dollars in hidden costs and countless hours of my time. I am left with a genuine mistrust in your dealership and ultimately the Volvo Corporation. I can only hope that corresponding with you directly can resolve these issues to my total satisfaction so I can truly enjoy my car, feel COMPLETELY SATISFIED and DEFINETELY RECOMMEND your dealership and the Volvo Corporation. I do hope that you will be able to work with me to restore my confidence in Volvo and the [redacted]. Please contact me upon receipt of this letter at ###-###-#### so that we may rectify this situation quickly so I can make a decision as to the second key for my car.

Thank you,

This is the content of the second e-mail I sent out when I did not hear a response.

Unfortunately, you have chosen to ignore my request for a meeting and have not responded to my complaint. I had to pay for the key which was taken care of by the [redacted]

Furthermore, I was asked to sign another loan agreement before I was allowed to leave the dealership with my car that was in for repair. The loan agreement that I signed was not with the bank I originally was with and was part of [redacted]. This too was never explained to me and has caused difficulties with my loan. I find this action fraudulent and I am in the process of investigating.

I will now pursue this matter through Volvo customer care, the Revdex.com , consumer affairs and the chambers of commerce of [redacted].

The [redacted] intervened to try and settle the issues. The response by [redacted] on march ** 2015 was unacceptable. He offered to refund the 289.00 but I could not receive services as a regular customer. He claimed the 289.00 fee was for amenities offered. He failed to respond to the fact that I was told I would receive those amenities with no additional cost by his employee [redacted]. He also refused to honor the 300.00 coupon and stated he was inclined to refund the 125.00 but it was a package deal of all or nothing. He also stated that the two loan agreements were a honest mistake that I have to live with. Once again he failed to mention the concern of not being informed and how the dealership failed to use my bank and back dated the loan agreement.Desired Settlement: The following e-mail is correspondence from both the [redacted] company and my e-mail to [redacted] on settlement.

Dear [redacted],

I received the e-mail below from [redacted] on Wednesday March [redacted] , which I believe was intended to come to my e-mail as well.

[redacted],

I had the opportunity to review your letter and your paperwork. I can assure you no fraudulent actions were taken and the second contract you were asked to sign was to correct a clerical error.

Is there something you are looking for to put this all behind us?

Sincerely,

I appreciate you taking the time to address the many problems I had purchasing my vehicle and would like to resolve the issues as listed below:

Refund the administrative fee of $289.00

Refund the cost of the key $125.00

Refund and/or offer additional services to account for the 300.00 coupon that was not honored.

Offer any other compensation in possible services to compensate for the tremendous amount of time and effort in addressing these issues unsuccessfully with numerous personnel in the dealership.

Look into my original paperwork for financing and destroy documents that have my accounts and information on for my [redacted] bank.

Secure my loan with my bank, [redacted] once the appropriate paperwork is available and it can be done.

I look forward to hearing from you. Please contact me by e-mail or phone [redacted] if you have any questions.

Sincerely,

Business

Response:

Dear [redacted]During negotiations and again at the time of delivery, [redacted] was advised that we made a mistake in the price of this vehicle. We honored the price which was substantially below market value. It was also explained to her during these conversations that no additional discounts would be afforded to her. [redacted] reluctantly agreed and proceeded with the purchase with this understanding. Therefore, the $300.00 additional discount was previously discussed, resolved, and it is unfair for her to continue to bring it up. In the spirit of resolving all issues and allowing our relationship to proceed on a positive level we made certain overtures to [redacted]. We offered to refund the $289.00 fee that funds future use of our courtesy cars when her car is in for service, priority appointments, and numerous other benefits. Once this is refunded she would not be entitled to these benefits since she would not have paid for them. In addition, we offered to refund the $125.00 for the additional key she bought.We take great strides to protect our customers’ personal information. [redacted] can rest assured that her paperwork is safe or destroyed.In the event that [redacted] continues to be unhappy we would be willing to take the car back and refund all of the money she paid to us for it. This assumes that the vehicle is in the same condition as it was on delivery.. Thank you for your assistance in resolving this matter. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] Dear [redacted],I disagree with many of the claims by [redacted] in his response letter and I believe that the issues are not being addressed that are in question. The issue of how much I paid for the car is not in question. As far as negotiations were concerned, I had very little to do with the price of the car, automatic start and the “administration fee as per the loan agreement. The issues in question is Volvo’s failure to honor their written and verbal agreements with me as a customer. The issue also in question is how the employees failed to disclose all of the information pertaining to the purchase of the car and automatic start. The fact of the matter is that the Sunday that I test drove the car [redacted] my salesperson brought over [redacted] to tell me the price of the car. [redacted] said the car would cost 31,600.00. There were absolutely no negotiations on any other price of the car. I stated that I would like for the dealership to consider allowing me to pay “cost” for the remote start. [redacted] agreed to allow that to happen and told me he would have to check on the cost of the car. [redacted] then went on to state that there would be “no other hidden cost” That Volvo was unlike other dealerships and they did not charge fees that consumers did not know about” he bragged about the service department use of loaner cars and car washes. When I saw additional monies as administrative cost I certainly questioned it. I was told by [redacted] that it is on EVERY loan agreement and could not be changed due to auditing and that it had nothing to do with any services. After I purchased the car I was then hit with additional monies for an extra key since they had to use one for the remote. I was never told this because it is customary to receive two keys. As far as my bank loan is concerned the have my loan at the wrong bank. They had me sign a back dated loan agreement but failed to tell me it was not at my bank which is the whole point of working with [redacted]. Not to mention that I did not want my loan with a different bank, I would have done it myself if I knew they could not do it correctly.[redacted]’s attempt to solve this problem only happened after [redacted] questioned their treatment of me and the purchase of the car. He never returned a call or gave a written response after I sent a letter to the company. Offering a refund and taking away services is not a reasonable response. Wanting to refund the car only lines their pockets so they can sell the car for more money. I believe this resolution lacks any responsibility for their employees actions and maintains their refusal to honor the written and verbal agreements that were done in good faith. In conclusion, it is apparent the [redacted] is only concerned about getting the car back for more profit and not about honoring his companies agreements. I realize that the practices of Karp Automotive are questionable at best and I hope future consumers will be informed about the type of dealership they are.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Dear [redacted]'s additional comments confirm that she knew that there was a price mistakenly quoted in her favor. She received the advantage of it and now claims she is entitled to more.We respectfully disagree with her conclusions and can only assume that she does not want to accept any of our suggestions to resolve this matter.We have been dealing with our Long Island customers for over 58 years in an honest and caring manner. We are proud to have four generations of our family in this business. Thank you for your attempt to help us resolve this matter.Sincerely,[redacted]

Review: My husband put $1000 down and his friend was only supposed to be billed $2000 from his credit card. But the friend friend said $2500 is billed on his credit card. The deal was $3000 total cash down for the Kia Rio. But on the contract we just noticed it said $3500 on it. That was not the agreed amount. We had to borrow from friends and family to get that car. And we got ripped off by Toyota in New Jersey while on leave from Iraq. So we try and read all the extra fees that are on the contract. But it was such a stress day asking so many people to borrow a lot of money. We didn't notice till the friend said something about his credit card statement.Desired Settlement: My husbands friend should get a credit back from Kia. Kia was only supposed to take $2000 from his credit card Not $2500. He needs to get his $500 credited back to his card.

Business

Response:

Karp Auto is a family owned and operated dealership that prides itself on treating customers with respect and dealing with them in an open and honest fashion. We are surprised that there is any confusion with this deal.

On March *, 2013 [redacted] and [redacted] signed an Buyer's Order to purchase a Kia. The cost was $19,120 plus fees and taxes. A $1,000 deposit was received.. (See first page of the attachment)

On March *, 2013 they purchased a Total Loss Protection policy for $783 plus taxes. The total amount due for the car, policy, fees, motor vehicle registration and taxes of $22,285.53 is indicated on the Invoice. (see page 2 and 3 of attachment). Please note that both documents indicate $3,500 for the deposit/down payment.

[redacted] and [redacted] borrowed $18,585.03 from the bank which leaves $3,700.50 that was paid from other funds. (See page 4) The $200.50 difference was a NY state charge for vehicle registration. The loan document also indicates $3,700.50 as the down payment.

We received from [redacted] and [redacted] $1,000 as the initial deposit and $200.50 upon delivery for the plates. This leaves a balance of $2,500 which was paid by a friend. The e-mail approval of the friend for $2,500 is attached. It indicated the full credit card number. So please do not publish it. (See the final 2 pages of the attachment).

We did not collect from [redacted] or [redacted] any more than what was originally agreed to. Please call with any questions.

Sincerely,

[redacted], President

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not help me with there statment and documents because they just went behind our backs and asked my husbands friend for $500 more dollars which they did through email and over the phone. [redacted] said [redacted] asked for $2000.00 but then charged $2500.00

[redacted] emailed [redacted] asking for $2500.00 but what we verbally were asked for was just $2000.00. [redacted] said "[redacted] we need $3000 down to get the payment range of $300-$400. So my husband [redacted] put a $1000 down, then [redacted] said can you ask family or friends for another $2000. So my husband [redacted] asked his friend [redacted] over the phone if he could help put $2000 down toward the car to make it $3000. Then [redacted] took it upon themselves to ask [redacted] for a total of $2500.00. Which they did in email that we did not see. He said yes to whatever was asked of him to help us get the car even though he had agreed to the $2000.00

[redacted] Kia owes [redacted] a credit to his credit card of $500.00

They lied in the paperwork. I don't care what is on the paper They asked for $3000 not $3500. I remember this even dollared amount.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,