Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] Dear [redacted] ,I disagree with many of the claims by [redacted] in his response letter and I believe that the issues are not being addressed that are in question The issue of how much I paid for the car is not in question As far as negotiations were concerned, I had very little to do with the price of the car, automatic start and the “administration fee as per the loan agreement The issues in question is Volvo’s failure to honor their written and verbal agreements with me as a customer The issue also in question is how the employees failed to disclose all of the information pertaining to the purchase of the car and automatic start The fact of the matter is that the Sunday that I test drove the car [redacted] my salesperson brought over [redacted] to tell me the price of the car [redacted] said the car would cost 31, There were absolutely no negotiations on any other price of the car I stated that I would like for the dealership to consider allowing me to pay “cost” for the remote start [redacted] agreed to allow that to happen and told me he would have to check on the cost of the car [redacted] then went on to state that there would be “no other hidden cost” That Volvo was unlike other dealerships and they did not charge fees that consumers did not know about” he bragged about the service department use of loaner cars and car washes When I saw additional monies as administrative cost I certainly questioned it I was told by [redacted] that it is on EVERY loan agreement and could not be changed due to auditing and that it had nothing to do with any services After I purchased the car I was then hit with additional monies for an extra key since they had to use one for the remote I was never told this because it is customary to receive two keys As far as my bank loan is concerned the have my loan at the wrong bank They had me sign a back dated loan agreement but failed to tell me it was not at my bank which is the whole point of working with [redacted] Not to mention that I did not want my loan with a different bank, I would have done it myself if I knew they could not do it correctly[redacted] ***’s attempt to solve this problem only happened after [redacted] questioned their treatment of me and the purchase of the carHe never returned a call or gave a written response after I sent a letter to the companyOffering a refund and taking away services is not a reasonable response Wanting to refund the car only lines their pockets so they can sell the car for more money I believe this resolution lacks any responsibility for their employees actions and maintains their refusal to honor the written and verbal agreements that were done in good faith In conclusion, it is apparent the [redacted] is only concerned about getting the car back for more profit and not about honoring his companies agreementsI realize that the practices of Karp Automotive are questionable at best and I hope future consumers will be informed about the type of dealership they are In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] Dear [redacted] ,I disagree with many of the claims by [redacted] in his response letter and I believe that the issues are not being addressed that are in question The issue of how much I paid for the car is not in question As far as negotiations were concerned, I had very little to do with the price of the car, automatic start and the “administration fee as per the loan agreement The issues in question is Volvo’s failure to honor their written and verbal agreements with me as a customer The issue also in question is how the employees failed to disclose all of the information pertaining to the purchase of the car and automatic start The fact of the matter is that the Sunday that I test drove the car [redacted] my salesperson brought over [redacted] to tell me the price of the car [redacted] said the car would cost 31, There were absolutely no negotiations on any other price of the car I stated that I would like for the dealership to consider allowing me to pay “cost” for the remote start [redacted] agreed to allow that to happen and told me he would have to check on the cost of the car [redacted] then went on to state that there would be “no other hidden cost” That Volvo was unlike other dealerships and they did not charge fees that consumers did not know about” he bragged about the service department use of loaner cars and car washes When I saw additional monies as administrative cost I certainly questioned it I was told by [redacted] that it is on EVERY loan agreement and could not be changed due to auditing and that it had nothing to do with any services After I purchased the car I was then hit with additional monies for an extra key since they had to use one for the remote I was never told this because it is customary to receive two keys As far as my bank loan is concerned the have my loan at the wrong bank They had me sign a back dated loan agreement but failed to tell me it was not at my bank which is the whole point of working with [redacted] Not to mention that I did not want my loan with a different bank, I would have done it myself if I knew they could not do it correctly[redacted] ***’s attempt to solve this problem only happened after [redacted] questioned their treatment of me and the purchase of the carHe never returned a call or gave a written response after I sent a letter to the companyOffering a refund and taking away services is not a reasonable response Wanting to refund the car only lines their pockets so they can sell the car for more money I believe this resolution lacks any responsibility for their employees actions and maintains their refusal to honor the written and verbal agreements that were done in good faith In conclusion, it is apparent the [redacted] is only concerned about getting the car back for more profit and not about honoring his companies agreementsI realize that the practices of Karp Automotive are questionable at best and I hope future consumers will be informed about the type of dealership they are In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]