KASA Auto Parts LLC

Thank you for taking the time to notify us of your unsatisfactory experience with our company We are continually striving to improve our product lines, procedures, and customer service After reviewing your order and the part that was purchased, it does not state in the part listing that any additional parts are included.Please accept our sincerest apology for any trouble this may have caused you We highly appreciate your feedback, as it will assist us in becoming better at what we do We hope for the opportunity to serve you again in the future, and we thank you for your continued support

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service. We must receive the parts back in order to... provided a refund. Please contact us to obtain an RMA number. We have been waiting for your call. Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.

Initial Business Response /* (1000, 5, 2015/05/26) */
Thank you for taking the time to notify us of your unsatisfactory experience with our companyWe are continually striving to improve our product lines, procedures, and customer service
We have cancelled the second chip and you have
not been charged
Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback, as it will assist us in becoming better at what we doWe hope for the opportunity to serve you again in the future, and we thank you for your continued support

I am rejecting this response On my order receipt it shows I paid for a lifetime warranty

Initial Business Response /* (1000, 5, 2015/12/24) */
Thank you for taking the time to notify us of your unsatisfactory experience with our companyWe are continually striving to improve our product lines, procedures, and customer service
Even though the part was shipped and then
subsequently returned, we have refunded your account in full
Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback, as it will assist us in becoming better at what we doWe hope for the opportunity to serve you again in the future, and we thank you for your continued support

We have no record of an order placed from this email address or customer name

Initial Business Response /* (1000, 5, 2015/07/28) */
Thank you for taking the time to notify us of your unsatisfactory experience with our companyWe are continually striving to improve our product lines, procedures, and customer service
Although we only received one item we have
refunded your account less restocking fees
07/28/
08:22:am
CC HistoryReturned Code (Approved)
Refund Credited $
Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback, as it will assist us in becoming better at what we doWe hope for the opportunity to serve you again in the future, and we thank you for your continued support
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is not the truththey did receive both items back, and are denying this because they know I can not prove iti only have the ups slip showing I returned the items but it does not say the quantityunfortunately as a consumer when ordering on the intranet you rely on the company to be truthful when they receive a returni will never use this company and I will make sure everyone I know will not use themi do not like getting ripped off
Final Consumer Response /* (2000, 11, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
yes of course I want the refund, that is what I asked for in the first placebut what a mess to put someone throughi had to file complaint in order for you to do the right thing
Final Business Response /* (4000, 9, 2015/07/29) */
so are you saying you don't want the refund that we are agreeing to pay to you after all?

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for taking the time to notify us of your unsatisfactory experience with our companyWe are continually striving to improve our product lines, procedures, and customer service
You were provided the correct refundSee
below:
03/05/
01:24:pm
CC HistoryReturned Code (Approved)
Refund Credited $
03/05/
01:24:pm
Moved on Folder
Unprocessed Raw => Processed
by order-bot
03/05/
01:24:pm
CC HistoryReturned Code (Approved)
Refund Credited $
Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback, as it will assist us in becoming better at what we doWe hope for the opportunity to serve you again in the future, and we thank you for your continued support

Initial Business Response /* (1000, 5, 2015/09/25) */
Thank you for taking the time to notify us of your unsatisfactory experience with our companyWe are continually striving to improve our product lines, procedures, and customer service
During our converstion with you on this issue,
you stated your boyfriend placed the original order against your credit card with your approvalYou also stated that he ordered an additional part for $and used your credit card againBoth items were shippedIf you do not agree with this second charge that was placed against your credit card we recommend that you contact the local police department to file fraud charges against the individual that used your cardIf you file a dispute without returning the parts we will be foreced to file a police report against both for fraud
Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback, as it will assist us in becoming better at what we doWe hope for the opportunity to serve you again in the future, and we thank you for your continued support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not state that I was aware that additional parts were purchasedI think it is terrible business practice to accept an order over the phone without recording the name of the person placing the order OR confirming that the person is the holder of the credit cardThe owner of the car will be mailing parts back to you on Monday
Final Business Response /* (4000, 9, 2015/10/05) */
please note that to return parts you must contact us and obtain a return authorizationUpon receipt of merchandise in new and resaleable condition we will refund your account less restocking fees and shipping charges

Thank you for taking the time to notify us of your unsatisfactory experience with our company.   We are continually striving to improve our product lines, procedures, and customer service.    After reviewing your order and the part that was purchased, it does not state in...

the part listing that any additional parts are included.Please accept our sincerest apology for any trouble this may have caused you.  We highly appreciate your feedback, as it will assist us in becoming better at what we do.  We hope for the opportunity to serve you again in the future, and we thank you for your continued support.

Initial Business Response /* (1000, 5, 2016/02/08) */
Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service.
The restocking fee was explained fully at the...

time of order and your account was refunded correctly.
Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These chips are nothing but trash.And if anyone ask about then I will tell them what is inside the chip.I took pictures of the inside,which is junk.No one should buy this trash.

Initial Business Response /* (1000, 5, 2016/01/27) */
Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service.
Our terms and conditions explain damaged...

shipments policy. You are required to report to the shipping company as they cover damages to shipments. It was reviewed and shown that you signed for the delivery as acceptable, therefore we can not prove that there was damage during, or prior to, shipment.
Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
KASA is saying that I accepted the delivery, which I did not. I had the shipper mark the delivery as refused and the part was shipped back to the supplier, which they should know, it is documented in their records.
The order information is: YourHotCar.com Order ID# [redacted].
I also have pictures of the damage.
The delivery agent for the shipper also agreed the item was damaged.
From their response, I don't think they even looked into the matter, they are hoping that this issue will go away.
This response is as bad as their customer service.
I am still requesting a full refund!
Final Business Response /* (4000, 9, 2016/02/03) */
According to our terms and conditions you must file a damage claim with the shipping company

Initial Business Response /* (1000, 5, 2016/02/11) */
Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service.
Review of our notes indicated that you requested...

a refund of the purchase price on this order, however our lifetime warranty on these parts is valid only for exchange of the same product. Please contact customer service and request an exchange and we will ship out replacement items when the warrantied part is returned.
Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the lights did not work and I was informed by Customer Service that they were working as designed, I was forced to buy other lights in order to drive the car. I have no need for another set of Lights.

Initial Business Response /* (1000, 5, 2015/08/19) */
KASA Capital LLC does not sell any products.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are the company representing the product, therefore they...

should be held responsible. They are the company I paid for the product.
I ordered some performance chip's for my Jeep Wrangler from a site called www.performancechipsdirect.com. The "performance chips" we're misrepresented on their site. What I was sent was a cheap plastic switch that was to be spliced into my factory wiring harness. Also received a call from them and they told me the chip would only work with additional O2 censor chips. I ordered those as well. When I received the package, I realized that what I ordered was not what I expected. I called them for return info, and they said I would have to pay 25 percent restocking fee. That is not ok with me, when they sold me cheap parts to begin with. The parts on the site do not say anything about cutting into the factory wiring harness. They said I should have checked the install instructions before I bought.
Final Consumer Response /* (3000, 10, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are the company representing the product, therefore they should be held responsible. They are the company I paid for the product.
I ordered some performance chip's for my Jeep Wrangler from a site called www.performancechipsdirect.com. The "performance chips" we're misrepresented on their site. What I was sent was a cheap plastic switch that was to be spliced into my factory wiring harness. Also received a call from them and they told me the chip would only work with additional O2 censor chips. I ordered those as well. When I received the package, I realized that what I ordered was not what I expected. I called them for return info, and they said I would have to pay 25 percent restocking fee. That is not ok with me, when they sold me cheap parts to begin with. The parts on the site do not say anything about cutting into the factory wiring harness. They said I should have checked the install instructions before I bought.

Thank you for taking the time to notify us of your unsatisfactory experience with our company.   We are continually striving to improve our product lines, procedures, and customer service.   We...

apologize that we can not be of service as this order is over 4 years old and out or warranty per the manufacturer.Please accept our sincerest apology for any trouble this may have caused you.  We highly appreciate your feedback, as it will assist us in becoming better at what we do.  We hope for the opportunity to serve you again in the future, and we thank you for your continued support.

Initial Business Response /* (1000, 5, 2016/03/02) */
Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service.
During the checkout process you were provided...

with certain terms and conditions which included an explanation of restocking fees if any items were returned in new and resaleable condition. These terms were agreed by you when you placed the order and they were also sent to you upon the completion of your order. Your account was refunded correctly.
Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I was overcharged for both the product and then again with the restocking fee. I definitely will never buy from this company and will never recommend it to anyone.
Final Business Response /* (4000, 9, 2016/03/03) */
charges and restocking fees were correct and the same as charged to everyone else in this situation.

Initial Business Response /* (1000, 5, 2015/05/13) */
Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are continually striving to improve our product lines, procedures, and customer service.
We must receive the parts back in order to...

provided a refund. Please contact us to obtain an RMA number. We have been waiting for your call.
Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.