From: [redacted] [mailto: [redacted] ] Sent: Friday, June 05, 4:PMTo: [redacted] ***Subject: Re: Claim ID [redacted] Dear Ms ***,I am writing to respond to a complaint regarding a cruise purchased from my company The complainant maintains that the cabin on the cruise they purchased had a smoky smell that has resulted in chronic health problems Although the customer boarded the ship in the early afternoon, he did not bother to register a complaint about the smell in the cabin until after 9PM in the evening The next morning the cruise line followed protocol and performed a deep cleaning of the cabin and used an air purifier to remove any smell The customers continued to complain, and were offered another cabin, but refused The customer was seen in the ship’s infirmary, and the cruise line covered all associated charges.Within the first two days of the cruise this customer also filed a complaint with the ship’s front desk alleging damage to his clothing caused by the ship’s laundry service.It is important to note that this customer was already traveling on a discounted ticket due to complaints he had made regarding the previous year’s cruise.This customer will not be accepted on any future travel programs offered by our company.Sincerely, [redacted] TEMPLETON TOURS INC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** ***
I am rejecting this response as *** *** has NOT addressed the issue of
The cabin and the cost being refunded Yes , it's important to know that there was
A problem the year before with sewer smell and noise .
It's also IMPIRTANT to know *** *** is none other than a bad business
Person and a liarAlso it's important to know we have filed a civil suit to recover our
Money as well as have issued an email to everyone that has traveled on this gospel
Cruise and will forward the answer to all as well He knows that there were problems
And he refuses to do the right thingNot such a good example of a Christian More like
An example of a greedy dirty snake I'm certain there are lots of people that won't be traveling
With him again In the meantime I will contact *** *** and allow him to see just how
*** is handing his business that he built It's ok *** steal our money cuz' god will take double from you
From: *** *** [mailto:***] Sent: Friday, June 05, 4:PMTo: *** ***Subject: Re: Claim ID ***Dear Ms ***,I am writing to respond to a complaint regarding a cruise purchased from my company The complainant maintains that
the cabin on the cruise they purchased had a smoky smell that has resulted in chronic health problems Although the customer boarded the ship in the early afternoon, he did not bother to register a complaint about the smell in the cabin until after 9PM in the evening The next morning the cruise line followed protocol and performed a deep cleaning of the cabin and used an air purifier to remove any smell The customers continued to complain, and were offered another cabin, but refused The customer was seen in the ship’s infirmary, and the cruise line covered all associated charges.Within the first two days of the cruise this customer also filed a complaint with the ship’s front desk alleging damage to his clothing caused by the ship’s laundry service.It is important to note that this customer was already traveling on a discounted ticket due to complaints he had made regarding the previous year’s cruise.This customer will not be accepted on any future travel programs offered by our company.Sincerely,*** ***TEMPLETON TOURS INC
From: [redacted] [mailto: [redacted] ] Sent: Friday, June 05, 4:PMTo: [redacted] ***Subject: Re: Claim ID [redacted] Dear Ms ***,I am writing to respond to a complaint regarding a cruise purchased from my company The complainant maintains that the cabin on the cruise they purchased had a smoky smell that has resulted in chronic health problems Although the customer boarded the ship in the early afternoon, he did not bother to register a complaint about the smell in the cabin until after 9PM in the evening The next morning the cruise line followed protocol and performed a deep cleaning of the cabin and used an air purifier to remove any smell The customers continued to complain, and were offered another cabin, but refused The customer was seen in the ship’s infirmary, and the cruise line covered all associated charges.Within the first two days of the cruise this customer also filed a complaint with the ship’s front desk alleging damage to his clothing caused by the ship’s laundry service.It is important to note that this customer was already traveling on a discounted ticket due to complaints he had made regarding the previous year’s cruise.This customer will not be accepted on any future travel programs offered by our company.Sincerely, [redacted] TEMPLETON TOURS INC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** ***
I am rejecting this response as *** *** has NOT addressed the issue of
The cabin and the cost being refunded Yes , it's important to know that there was
A problem the year before with sewer smell and noise .
It's also IMPIRTANT to know *** *** is none other than a bad business
Person and a liarAlso it's important to know we have filed a civil suit to recover our
Money as well as have issued an email to everyone that has traveled on this gospel
Cruise and will forward the answer to all as well He knows that there were problems
And he refuses to do the right thingNot such a good example of a Christian More like
An example of a greedy dirty snake I'm certain there are lots of people that won't be traveling
With him again In the meantime I will contact *** *** and allow him to see just how
*** is handing his business that he built It's ok *** steal our money cuz' god will take double from you
From: *** *** [mailto:***] Sent: Friday, June 05, 4:PMTo: *** ***Subject: Re: Claim ID ***Dear Ms ***,I am writing to respond to a complaint regarding a cruise purchased from my company The complainant maintains that
the cabin on the cruise they purchased had a smoky smell that has resulted in chronic health problems Although the customer boarded the ship in the early afternoon, he did not bother to register a complaint about the smell in the cabin until after 9PM in the evening The next morning the cruise line followed protocol and performed a deep cleaning of the cabin and used an air purifier to remove any smell The customers continued to complain, and were offered another cabin, but refused The customer was seen in the ship’s infirmary, and the cruise line covered all associated charges.Within the first two days of the cruise this customer also filed a complaint with the ship’s front desk alleging damage to his clothing caused by the ship’s laundry service.It is important to note that this customer was already traveling on a discounted ticket due to complaints he had made regarding the previous year’s cruise.This customer will not be accepted on any future travel programs offered by our company.Sincerely,*** ***TEMPLETON TOURS INC