Kasper Construction Inc / Homes by JMS

Dear Mr***, I am sorry that you received a bill for your contact lens fitting Although your account had been adjusted, your statement had been mailed prior to the adjustment This was an error on the part of the Cleveland Eye Clinic We had no intention of billing you for
that service, but I am certain that you had no way of knowing that when you received the bill Please accept our apologies. Michelle N***Cleveland Eye Clinic

Consumer called 7/23/and states that she received her refund check from the company and that she considers the complaint resolved

Thank you so much for following up with the issue *** with Cleveland Eye Clinic.I did receive phone call from them telling me that the charge will be removed from my account I asked whether I will receive a corrected EOB from my health insurance company, UHC, she said she doesn't know.As of today, there is no correction made to the insurance company for this erroneous duplicate billing It appears that they have simply waived my deductible portion from their own accounting system.So, there is no evidence other than I'm not getting nonstop emails and phones calls from them reminding me to pay.I am not going back there and do not recommend anyone to go through this clinic.Sincerely,***

Dear ***;Thank you for bringing this issue to our attention. We are very sorry about the billing error. It was, in fact, a system error. It was not intentional, and our doctors and billing department were not aware of it until you brought it to our attention. We are always
working to refine our systems and processes in order to do a better job serving our patients. We certainly appreciate the fact that you made us aware of the error. We apologize for the inconvenience. It is my understanding that the error has been corrected, and that you were contacted regarding the resolution

We apologize for the long wait on the check.  Although we haven't been able to reach the patient via phone or email, we have been told that it has been sent, and has cleared.  We will make no excuses.  We just send our sincerest apologies.  The doctors and staff are making...

improvements daily to give our patients better service.