November 25, Dear MsOrtiz,Please find enclosed facts and time log from our Sales associate concerning a recent customer complaintI would also like to include the following facts about Kasper TV & Appliance Co.'s store policy: First and foremost, in our year history, we have had few (if any) complaints placed with the Bureau concerning our store practices and policiesSecondly, there is a sign posted at our Sales counter area that clearly states our payment options and return policy which reads: “No returns on special orders”Because this was a special order, as are all orders placed with our buying co-op, we were under no obligation to refund the customer any amount of the purchase priceAs a member of a buying group we are assessed a fee for every item that is returned by the dealerIn this particular case, three appliances were involved.Lastly, in this incident...had the appliances been damaged or in need of repair at the time of the delivery, no restock charge would have been assessed against the customerAs a small business owner in today’s competitive marketplace, I cannot afford to absorb return costs that arise from an unjustified reasonRespectfully yours, Barry K President
November 25, Dear MsOrtiz,Please find enclosed facts and time log from our Sales associate concerning a recent customer complaintI would also like to include the following facts about Kasper TV & Appliance Co.'s store policy: First and foremost, in our year history, we have had few (if any) complaints placed with the Bureau concerning our store practices and policiesSecondly, there is a sign posted at our Sales counter area that clearly states our payment options and return policy which reads: “No returns on special orders”Because this was a special order, as are all orders placed with our buying co-op, we were under no obligation to refund the customer any amount of the purchase priceAs a member of a buying group we are assessed a fee for every item that is returned by the dealerIn this particular case, three appliances were involved.Lastly, in this incident...had the appliances been damaged or in need of repair at the time of the delivery, no restock charge would have been assessed against the customerAs a small business owner in today’s competitive marketplace, I cannot afford to absorb return costs that arise from an unjustified reasonRespectfully yours, Barry K President