Kass Management Services

Kass tries to wrongly muscle tenants out of money The building I lived in was acquired by Kass Although I had prepaid rental credits with the old landlord, Kass said these credits no longer applied The Illinois state Security Deposit Return Act of explicitly states that prepaid rents transfers over under new ownership, but Kass claimed they didn't This was an abject lie from Kass, and a despicable collection practice

Initial Business Response / [redacted] (1000, 5, 2014/06/06) */ Contact Name and Title: [redacted] ***, Office Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @kassmanagement.com June 4, Re: [redacted] , [redacted] Evanston, IL XXXXX We were concerned to receive Mr [redacted] 's letter regarding problems with the owner of the property that he is staying at We were not involved with the notification process, scheduling, or commencement of work in the unit as this was handled by the property owner who resides at the same address where Mr [redacted] has been staying We have had an opportunity to discuss this matter with our client and it was determined that proper communication was carried out with the leaseholders of the unit, this was further verified by written responses to our office by the leaseholdersApparently Mr [redacted] is subleasing from one of the leaseholders who neglected to notify Mr [redacted] of the work that was agreed upon well before Mr [redacted] started staying in the unitNeither [redacted] Management Services Incnor the property owners, [redacted] Properties, have a lease or sublease agreement with Mr [redacted] We regret that Mr [redacted] was inconvenienced and are empathetic to his situation as he clearly does not have an open line of communication with his room-mates or sublessorWe imagine that this can be frustrating for him We have emphasized that, in light of Mr [redacted] 's frustrations, that he may wish to seek housing elsewhereAs a gesture of good will we have arranged, to credit 1/of the rent for the months of May and June to the remaining unit tenantsThis agreement is agreeable to the remaining tenants KMS aims to consistently deliver a professional service to our customers and while we do not believe that there was a lack of communication on our part or that of the property owner we represent, we wish to be good neighbors and a reputable business Thank you for bringing this matter to our attention and we hope that you will have no further cause for any complaint in relation to our service KMS company is constantly working to improve service levels and your feedback has proved to be invaluable Yours sincerely, Kass Management Services Inc Thank You, [redacted] Kass Management Services Inc Senior Property Manager / Project Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Not picky person but if you are looking for a nice place to live and want a good management company then Kass has been solid in my opinionI have an apartment in Bucktown fun area to be in so I have o complaints

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ In your complaint you stated that you were unaware you signed a six month lease termWe reviewed the signed lease and found that there was a modification made to the lease start date and was initialed by all partiesConsidering a change to the lease start date had been made, we believe the lease start and end dates were known to you on the printed leaseThere was no error on the lease, as it clearly states the start and end datesIt is not uncommon for tenants to sign six month leases and feel that we are unjustly accused of errorsOur lease signing process is extensive and requires your signature at numerous checkpointsWe certainly did not intend to cause you hardship and hope you see that you also have placed us in an unfair situation since we no longer manage the buildingWe are committed to providing quality property management services to our clients and residents

I have lived in my apartment managed by Kass going on my second year and I have to say I have no real complaintsSure I've been here for two years there have been some maintenance request that had me worried but my property manager and maintenance person have been great with getting things done and letting me know if someone will be in my apartment to address those issues

Kass Management manages my condo building in Lakeview and every time I have an issue I speak to Cheryl who is the bookkeeperShe is always amazing, and quick to respond to any issues I haveShe is pleasant and always willing to helpNo complaints from me!!